Salesforce Webinars

Questions? Call us at 0800 0921223 (Freephone).

How to Scale Service Teams in a Remote World

How to Scale Service Teams in a Remote World

Service teams are in a particularly challenging position right now. An influx of customer enquiries is placing a burden on service agents, creating an urgent need to open up key new channels and communicate proactively with customers. On top of this, contact centres are not set up for a remote work environment, requiring organisations to scale and reskill front-line customer service quickly.

Join us as we share tactical best practices designed to help you streamline and optimise a remote contact centre, and tips to keep employees engaged and safe during these unprecedented times.

Presenters:
Kelly Singsank, Product Marketing Manager, Salesforce
Craig Murray, Director of Service Cloud, Salesforce

 

Access the webinar now.

Please fill out all fields.
Enter your first name
Enter your last name
Enter your title
Enter a valid email address
Enter a valid phone number
Enter your company name
Select the number of employees
Select your country
By registering I confirm that I have read and agree to the Privacy Statement.
This session will be recorded. If applicable, recordings may be shared with the participating partner/sponsor.

Your entered name(s) may be displayed to other participants during this virtual event.