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Leading Through Change for Service Episode with Trailblazer Alm. Brand

In times of continued business transformation, service departments are faced with increased pressure to continue to serve their customers in a consistent, personalised way across all touch points. And to continue working, wherever they are located, without breaking the bank.

Register now for the Leading Through Change for Service Episode: How to deliver consistent and personalised omnichannel service at scale in a transforming world. In this episode, you will learn:

  • how Danish financial services group Alm. Brand readjusted their business
  • how to deliver a human-centric service experience that is personal and empathetic
  • how to remain resilient and support your employees, so that they can care for your customers
  • about the tools to help you accelerate through disruption and adapt to changing needs whether your workers are at home, in the contact centre or in the field
  • how you can be a trusted digital advisor and continue to serve your customers through new ways of doing business
This episode is part of the Leading Through Change Virtual Series featuring role-specific or industry-specific insights. All episodes will be delivered in a lively conversational format. Find the entire overview of the series here.

 

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