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Leading Through Change for Service Episode with Trailblazer Alm. Brand
In times of continued business transformation, service departments are faced with increased pressure to continue to serve their customers in a consistent, personalised way across all touch points. And to continue working, wherever they are located, without breaking the bank.
Register now for the Leading Through Change for Service Episode: How to deliver consistent and personalised omnichannel service at scale in a transforming world. In this episode, you will learn:
- how Danish financial services group Alm. Brand readjusted their business
- how to deliver a human-centric service experience that is personal and empathetic
- how to remain resilient and support your employees, so that they can care for your customers
- about the tools to help you accelerate through disruption and adapt to changing needs whether your workers are at home, in the contact centre or in the field
- how you can be a trusted digital advisor and continue to serve your customers through new ways of doing business