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Re-imagining the retail experience through technology with Halfords' Group IT Director, Neil Holden

The market forces & macro-economic factors that have been impacting retail over the last decade have, in the last few years, got significantly stronger.

There is huge opportunity for established and respected brands to innovate the customer offer & the ways customers can interact with the brand in both physical and digital worlds. The global pandemic has also got retailers thinking even harder about how customers can access their offer and what that offer looks like.

In this webinar we will discuss the topic with Neil Holden, the GroupIT Director of Halfords, who is working in a business that is already making great progress in their transformation.

Featured speakers:

  • Neil Holden, GroupIT Director, Halfords
  • Michael Green, Senior Area Vice President and Head of Retail & TTH, Salesforce
  • Craig Smith, Retail Digital Transformation Director, Salesforce


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