According to the ‘State of the Connected Subscriber’ report, communications service providers are facing increased competition from over-the-top content providers that are shaking up the industry. Many subscribers feel they are not getting value for their money from their provider. In fact, 61% of millennials already subscribed to over the top digital services.
However, service providers have the opportunity to strike back! Improvements as simple as notifying subscribers of better plans based on usage would increase customer satisfaction significantly. Download this report to gain to learn the secrets to making subscribers happy, including: