There are now many new ways and technologies available to handle customer service requests, outside of a call or contact center. This is great news for small businesses that may lack traditional tools, but still want to provide the amazing, frictionless service that their customers are after.
Download this e-book to learn more about the following topics:
Understanding the modern customer
Thinking outside the call center
Defining customer service without a call center
Providing service without a call center
Your business can exist without a call center. But it can’t exist without a smooth customer experience.