Expectations of Government Services

Delivering cost effective services to the public more efficiently with Salesforce solutions.

The relationship between Government and its citizens has changed: fundamentally, and forever. Today’s citizen is more connected, and thanks to retail and commercial experiences they have an ever-increasing expectation around the art of the possible.

Today’s challenge is to deliver a truly optimised service for each individual citizen in a way that enhances every aspect of your organisation. It must not only enable you to plan and engage better, but to put citizen insight and intelligence to work everywhere inside your organisation.

Download this guide to understand the challenges ahead and see how using Salesforce Citizen Engagement solutions, organisations are gaining amazing results like:

+45% customer satisfaction

37% faster case resolution

+45% customer satisfaction

36% increase in agent productivity

+45% customer satisfaction

36% decrease in support costs

+45% customer satisfaction

34% increase in customer satisfaction

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