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Moving up the Value Chain: UK Manufacturing’s Servitization Journey

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72% of companies are committed to servitizing their business model – with 41% already having done so.

This major shift in practice among the UK manufacturing industry was revealed in the annual The Manufacturer’s servitization survey, supported by Salesforce.

Servitization is a business model shift from product to a more valuable and richer service-centric model, the transformation requires manufacturers to find new ways to understand and then respond to customer needs.

The report reveals the drivers of this accelerating trend – and answers a number of questions, including:

  • Where do UK manufacturers expect to invest to meet future customer demand?
  • What are the drivers of servitization for British manufacturers – and how do they vary among companies?
  • What are the most important sales channels for UK manufacturers?
  • When do UK firms expect servitization to benefit their company?

Download the report to benchmark yourself against your most servitized peers, and to better understand the business case for servitization.

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