Redefining Service Metrics for the Customer-Powered Age.
Measurement has always been critical to customer service operations, and most contact centres are driven by a well-established set of efficiency metrics. But are your customers really impressed by how quickly you can get them off the phone, or are there other metrics that could benefit your business – and your customers – more?
In the insight-packed eBook, five leading customer service experts reveal the KPIs driving the world’s most successful customer service organisations. Download your copy now.
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