Customer expectations in companies are ever changing. With Seventy-three percent of consumers expect to be able to buy directly from a brand as well as from a retailer. Therefore retailers must transform to stay competitive.
With insights from over 8,000 consumers and business buyers worldwide, delve deeper into our report on:
How customer expectations of B2C and B2B companies have changed
What customers think about emerging technologies like artificial intelligence
Why trust and values have become building blocks of customer relationships
Download "State of the Connected Customer" and be informed on the new standards of customer engagement in the Fourth Industrial Revolution.