In today’s rapidly evolving digital landscape, organisations across all industries and sizes face unprecedented challenges when engaging with their customers.
There are many ways in which housing providers can learn from and leverage cutting-edge technologies, including early detection of financial issues for residents through to supporting customer service colleagues with real-time recommendations.
This report provides insight into what is possible and a summary of six critical areas for housing providers to consider when strengthening resident engagement and creating meaningful change.
Download the research report and learn:
- Why housing organisations must ask themselves tough questions
- How to value customers, increase engagement and improve satisfaction
- Ways to establish a clearer picture of residents’ views and experiences
