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Digital Transformation

Spotify Hits a High Note with Salesforce

Analytics

Salesforce Announces CRM Analytics, AI-Based Insights for Sales, Marketing, and Service Teams in Every Industry

Customer Service and Support

How Three Companies from Radically Different Industries Are Humanizing the Customer Experience with Salesforce

Analytics

New Salesforce Service and Marketing Innovations Use Trusted Data and AI to Humanize Customer Interactions

Customer Service and Support

Bose Turns Up the Volume on Digital Customer Experiences with Salesforce

Automation

Salesforce Introduces Innovations for Manufacturing Cloud to Automate Service Processes

Analytics

Salesforce Data Reveals Global Digital Sales Surpassed $1 Trillion During 2021 Holiday Season

Customer Service and Support

Salesforce Field Service Unveils New Tools to Empower a Modern Mobile Workforce

Analytics

A Closer Look at Salesforce and Slack Digital HQ Innovations Announced at Dreamforce 2021

Analytics

New Salesforce and Slack Innovations Empower Companies to Create Their Digital HQ

Artificial Intelligence

Goodbye to Being on Hold for Hours: Service Cloud CEO on How Slack Enhances Service Cloud

Customer Service and Support

New Automation and AI Innovations from Service Cloud Transform the Contact Center to a Digital HQ for Service Teams