1.0Salesforcehttps://www.salesforce.com/uk/newsSalesforcehttps://www.salesforce.com/uk/newsrich600338<blockquote class="wp-embedded-content" data-secret="cZDs1cQqlJ"><a href="https://www.salesforce.com/uk/news/stories/field-service-growing-talent-crisis/">New Research: Field Service Leaders Face a Growing Talent Crisis and ROI Challenge Even as They Double Down on AI Investment</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.salesforce.com/uk/news/stories/field-service-growing-talent-crisis/embed/#?secret=cZDs1cQqlJ" width="600" height="338" title="“New Research: Field Service Leaders Face a Growing Talent Crisis and ROI Challenge Even as They Double Down on AI Investment” — Salesforce" data-secret="cZDs1cQqlJ" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://wp-bn.salesforce.com/uk/news/wp-includes/js/wp-embed.min.js /* ]]> */ </script> https://wp-bn.salesforce.com/uk/news/wp-content/uploads/sites/5/2026/07/781_0726_T16_New-Research-Field-Service-Leaders-Face-a-Growing-Talent-Crisis_c_v2_072926.png1200675Key Takeaways Field service leaders are investing heavily in AI to improve customer satisfaction, boost productivity, and increase revenue. But the pace of change is so rapid that organizations are also struggling to prepare their workforces. Salesforce’s new report, State of Field Service: The Road to Revenue in the Agentic Era, surveyed over 2,300 field […]