{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/uk\/news","author_name":"Salesforce","author_url":"https:\/\/www.salesforce.com\/uk\/news","title":"AI Expected to Resolve Half of Service Cases in UK by 2027, Data Shows","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Ui7zsDyLf8\"><a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/state-of-service-report-announcement-2025\/\">AI Expected to Resolve Half of Service Cases in UK by 2027, Data Shows<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/state-of-service-report-announcement-2025\/embed\/#?secret=Ui7zsDyLf8\" width=\"600\" height=\"338\" title=\"&#8220;AI Expected to Resolve Half of Service Cases in UK by 2027, Data Shows&#8221; &#8212; Salesforce\" data-secret=\"Ui7zsDyLf8\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/uk\/news\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/wp-bn.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2025\/11\/AI-Expected-to-Resolve-Half-of-Service-Cases-by-2027-Data-Shows.png","thumbnail_width":1200,"thumbnail_height":675,"description":"Key Takeaways According to a new global survey of 6,500 service professionals \u2014 300 of whom are based in the UK \u2014 AI is no longer just automating decision trees \u2014 it\u2019s reshaping how service teams spend their time, grow their careers, and meet customer expectations. So what does this shift look like in practice? [&hellip;]"}