{"id":64144,"date":"2021-07-14T04:56:38","date_gmt":"2021-07-14T11:56:38","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=64144"},"modified":"2021-07-14T04:56:38","modified_gmt":"2021-07-14T11:56:38","slug":"salesforce-launches-appexchange-chat-and-trusted-reviews","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/salesforce-launches-appexchange-chat-and-trusted-reviews\/","title":{"rendered":"Salesforce Launches AppExchange Chat and Trusted Reviews to Help Customers Choose the Right Solutions for Their Business Needs"},"content":{"rendered":"\n<p><a href=\"https:\/\/appexchange.salesforce.com\/\">AppExchange<\/a> is home to over 6,000 apps and consultant listings that extend Salesforce to help customers innovate faster and drive quicker time to value.&nbsp;<\/p>\n\n\n\n<p>With over 9 million customer installs and 90 percent of Fortune 500 companies using AppExchange solutions, AppExchange has long been an innovation hub for customers looking to transform their businesses \u2014 and for partners developing solutions and providing expertise across the <a href=\"https:\/\/www.salesforce.com\/products\/\">Salesforce Customer 360<\/a>.&nbsp;<\/p>\n\n\n\n<p>And now, with the addition of AppExchange Chat and Trusted Reviews, it is even easier for customers to connect with partners directly and to make smarter business decisions \u2014 without ever leaving a partner\u2019s AppExchange listing.<\/p>\n\n\n\n<p>\u201cCustomer expectations have changed drastically during the pandemic \u2014 and AppExchange is innovating to meet these expectations by enabling customers to connect directly, in real time, with partners,\u201d said Woodson Martin, GM of Salesforce AppExchange. \u201cIn addition, with Trusted Reviews, customers can be more confident in their AppExchange install decisions.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Chat directly with partners through AppExchange Chat<\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"49098-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/37\/2022\/10\/app1.jpg?w=765\" alt=\"AppExchange\" class=\"wp-image-49098\" \/><\/a><\/figure><\/div>\n<div id=\"49098-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/37\/2022\/10\/app1.jpg?w=765\" alt=\"AppExchange\" class=\"wp-image-49098\" \/><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>The new AppExchange Chat feature, built in collaboration with ISV partner <a href=\"https:\/\/www.qualified.com\/\">Qualified<\/a>, enables partners to add Chat functionality to their AppExchange listings, making it possible for customers to:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Chat with real partner experts and get questions answered without leaving AppExchange.<\/li><li>Leverage those answers to make better informed business decisions in real-time.<\/li><\/ul>\n\n\n\n<p>Customers can easily find partner-built solutions enabled with Chat functionality through the <a href=\"https:\/\/appexchange.salesforce.com\/mktcollections\/curated\/appexchangechat\">AppExchange Chat collection page<\/a>. The collection page currently includes over 25 apps and consultant listings from Chat pilot partners, including <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N3A00000FvKxpUAF\">Qualified<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N300000025yAGEAY\">Vonage<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N3A00000EpmWMUAZ\">Natterbox<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N3000000DpSyIEAV\">360 SMS<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N30000007p6RYEAY\">OwnBackup<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N3000000B3dgGEAR\">Copado<\/a> and <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N300000016b7FEAQ\">Conga<\/a>. These listings are ready-to-install solutions that span five categories, including: collaboration; productivity; customer communication; data management and analytics; and finance and accounting.<\/p>\n\n\n\n<p>AppExchange Chat is available to both ISV and consulting partners who want to embed the functionality within their listings.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Select AppExchange solutions with confidence through Trusted Reviews<\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"49099-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/37\/2022\/10\/app2.jpg?w=821\" alt=\"AppExchange\" class=\"wp-image-49099\" \/><\/a><\/figure><\/div>\n<div id=\"49099-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/37\/2022\/10\/app2.jpg?w=821\" alt=\"AppExchange\" class=\"wp-image-49099\" \/><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>Choosing the right solution for specific business needs can be tricky \u2014 especially with thousands of apps and consultant listings available. AppExchange Trusted Reviews can help customers pick solutions with confidence through displaying a reviewer\u2019s ecosystem status \u2014 indicating their Salesforce expertise, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Salesforce MVP<\/strong>: A Salesforce MVP is a community member who has been officially recognized by Salesforce for their expertise and leadership.<\/li><li><strong>Trailhead Ranger<\/strong>: Trailhead is Salesforce\u2019s online learning platform that helps anyone skill up for jobs in the Salesforce ecosystem; and Trailhead Rangers have developed Salesforce expertise over time by taking Trailhead courses.<\/li><li><strong>Top Reviewer<\/strong>: Top Reviewers are AppExchange community members whose contributions encourage conversation and help others make informed decisions.&nbsp;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Make empowered business decisions with AppExchange<\/h2>\n\n\n\n<p>AppExchange has always connected customers and partners on one platform, enabling digital transformation for companies across industries. The addition of AppExchange Chat and Trusted Reviews represents a reimagined customer experience for AppExchange, bringing customers and partners closer together.<\/p>\n\n\n\n<p><em>To learn more about AppExchange Chat and Trusted Reviews, check out the following resources:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/appexchange.salesforce.com\/appxContentListingDetail?listingId=a0N3u00000MRl9REAT\">Get Answers Faster with AppExchange Chat<\/a><\/li><li><a href=\"https:\/\/medium.com\/inside-the-salesforce-ecosystem\/empower-customers-enhance-performance-with-trusted-reviews-9e5d6769923d\">Empower Customers and Enhance Partner Program Performance with Trusted Reviews<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>AppExchange is home to over 6,000 apps and consultant listings that extend Salesforce to help customers innovate faster and drive quicker time to value.&nbsp; With over 9 million customer installs and 90 percent of Fortune 500 companies using AppExchange solutions, AppExchange has long been an innovation hub for customers looking to transform their businesses \u2014 [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":64145,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[3977],"sf_theme":[],"sf_topic":[3986],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[3992],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-64144","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-announcements-product","sf_topic-digital-transformation","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Launches AppExchange Chat and Trusted Reviews to Help Customers Choose the Right Solutions for Their Business Needs - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/salesforce-launches-appexchange-chat-and-trusted-reviews\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Launches AppExchange Chat and Trusted Reviews to Help Customers Choose the Right Solutions for Their Business Needs\" \/>\n<meta property=\"og:description\" content=\"AppExchange is home to over 6,000 apps and consultant listings that extend Salesforce to help customers innovate faster and drive quicker time to value.&nbsp; 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