{"id":65006,"date":"2022-09-15T05:00:00","date_gmt":"2022-09-15T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=65006"},"modified":"2022-11-10T05:30:35","modified_gmt":"2022-11-10T13:30:35","slug":"how-to-be-a-good-manager-salesforce","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/how-to-be-a-good-manager-salesforce\/","title":{"rendered":"Part Manager, Part Therapist: How One Salesforce Leader Boosted Employee Success"},"content":{"rendered":"\n

It\u2019s hard to keep up with the latest phrase du jour <\/em>describing the state of workforce discontent and uncertainty. <\/p>\n\n\n\n

First it was the \u2018Great Resignation<\/a>\u2019 \u2013 employees quitting en masse because they felt unheard and unappreciated. That morphed into the ‘Great Disconnect’<\/a> and the \u2018Great Realignment\u2019 \u2013 companies and leadership trying to triage the factors that led to the \u2018Great Resignation\u2019 in the first place. Now, talk is focused on \u2018Quiet Quitting\u2019<\/a> \u2013 where demotivated remote employees do what\u2019s asked of them, but not much else. <\/p>\n\n\n\n

At the core of all those trends is one intangible that, until recently, wasn\u2019t front-and-center at most companies: employee success.<\/p>\n\n\n\n

And while many factors play into an employee\u2019s success at a company, ask anyone who\u2019s had a bad boss how that affected their work. You\u2019ll quickly find that a manager is either the golden ticket to feeling fulfilled and appreciated, or a main factor that drives someone to leave. <\/p>\n\n\n\n

Salesforce\u2019s latest research<\/a> confirms the role of the manager is as relevant and critical now as it has ever been, with nearly 9 in 10 employees responding that managers who not only offer flexibility \u2013 but those who actually listen and make them feel heard<\/em><\/strong> \u2013 bring out the best in them. <\/p>\n\n\n\n

In a recent employee survey, Salesforce employees reported \u2014 for the first time ever \u2014 their managers were their most trusted source of information. This led Chief People Officer Brent Hyder to declare that the manager is the new CEO<\/a>, and that focusing on the collaborative nature of managers and employees holds the key to great experiences at work.<\/p>\n\n\n\n

\nhttps:\/\/twitter.com\/hyder_brent\/status\/1562232866679173120\n<\/div><\/figure>\n\n\n\n

Two years of chaos forever changed how “good manager” is defined<\/h2>\n\n\n\n

Following a series of societal upheavals ranging from the pandemic to global uprisings over inequity, the role of the manager has never been more important, and it\u2019s also never been as complex. Beyond managing business units, teams, and projects, managers now also need far more sociological skills \u2014 ones that might be more associated with a therapist or a life coach than a corporate boss. <\/p>\n\n\n\n

Salesforce\u2019s Head of Global Talent Experience, Elizabeth Gaito agrees. \u201cI\u2019ve been in this field for the last 20 years and it’s changed more in the last two years than it did in the first 18. <\/strong>The role of the manager has fundamentally changed since the pandemic. Being a human to others, caring for one another, and delivering amazing results don\u2019t have to be mutually exclusive.\u201d<\/p>\n\n\n\n

I\u2019ve been in this field for the last 20 years and it’s changed more in the last two years than it did in the first 18… Being a human to others, caring for one another, and delivering amazing results don\u2019t have to be mutually exclusive.<\/span><\/p>Elizabeth Gaito, Head of Global talent Experience, Salesforce<\/cite><\/blockquote>\n\n\n\n

With a manager\u2019s role now so different than it was before, Salesforce, for its part, decided to change the way it trains and give its managers the skills to shine. In the past, for example, development programs and training for manager skills were largely nomination-based. Today, Salesforce has the Great Leader Pathways program<\/a>, which supports any and all managers or aspiring managers who want to enroll in the program in their career development.<\/p>\n\n\n\n

Each pathway is a personalized learning experience that focuses on the skills, mindsets, and competencies needed to succeed at each of the stages of leadership, and that meet the needs of today\u2019s unique challenges. For example, the company rolled out new training subjects like resiliency and mental toughness, which weren\u2019t offered until the pandemic started, and the feedback has been positive. <\/p>\n\n\n\n

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Top News from Dreamforce 2022<\/h2>\n\n\n\n
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