{"id":65292,"date":"2022-06-08T04:58:00","date_gmt":"2022-06-08T11:58:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=65292"},"modified":"2022-11-17T16:54:09","modified_gmt":"2022-11-18T00:54:09","slug":"salesforce-ecommerce-trends-2022","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/salesforce-ecommerce-trends-2022\/","title":{"rendered":"54% Of Commerce Revenue Forecasted to Be Digitally Driven by 2024 \u2014 Salesforce State of Commerce"},"content":{"rendered":"\n<p>Faced with inflationary pressures, an ongoing pandemic, and ever-shifting customer behaviors, commerce organizations and their cross-functional partners in sales, customer service, and marketing are navigating uncharted territory.&nbsp;<\/p>\n\n\n\n<p>To understand how the customer landscape is shifting and practitioners are responding, Salesforce analyzed shopping behavior from websites using its <a href=\"https:\/\/www.salesforce.com\/products\/commerce-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Commerce Cloud<\/a> platform and conducted a survey of over 4,000 global commerce professionals for its latest <a href=\"https:\/\/www.salesforce.com\/form\/commerce\/state-of-commerce\" target=\"_blank\" rel=\"noreferrer noopener\">State of Commerce report<\/a>, out today.<\/p>\n\n\n\n<p>Here are a few key takeaways from the new report.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-digital-channels-are-expanding-to-meet-customer-expectations\">Digital channels are expanding to meet customer expectations<\/h2>\n\n\n\n<p>The migration of consumers and business buyers to digital channels started well before the onset of COVID-19, but the pandemic has hastened the transition. In fact, a <a href=\"https:\/\/www.salesforce.com\/news\/stories\/customer-engagement-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">separate study<\/a> found that an estimated 60% of customer interactions now take place online, and that more than half (53%) of customers prefer to purchase over digital channels \u2014 a trend led by millennials and Gen Z.<\/p>\n\n\n\n<p>While challenges for commerce teams abound \u2014 only 41% of survey respondents feel completely prepared to handle emerging channels \u2014 investment in channel expansion is well underway. Sixty percent of commerce professionals surveyed have adopted new channels within the past two years, and 81% are in the process of doing so now.&nbsp;<\/p>\n\n\n\n<p>This investment is perhaps motivated by forecasts of a continued rise in digital commerce. Case in point: While an estimated 30% of commerce organizations\u2019 revenue came from digital channels in 2020, that figure is expected to rise to 54% by 2024.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"65289-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/06\/digital-commerce-revenue.png?w=1024\" alt=\"Estimated share of commerce revenue from digital channels\" class=\"wp-image-65289\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>Estimated Share of Commerce Revenue from Digital Channels<\/em><\/figcaption><\/figure><\/div>\n<div id=\"65289-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/06\/digital-commerce-revenue.png?w=1024\" alt=\"Estimated share of commerce revenue from digital channels\" class=\"wp-image-65289\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/digital-commerce-revenue.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption><em>Estimated Share of Commerce Revenue from Digital Channels<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>While commonly associated with consumer behavior, the migration to digital channels spans B2B and B2C \u2014 over half (52%) of revenue for organizations that sell to B2B customers is expected to be digitally driven within the next two years. Additionally, 88% of B2B sellers expect their customers to place larger, more complex orders online over the coming two years.<\/p>\n\n\n\n<p>Third-party marketplaces such as Amazon and Alibaba are particularly popular channels for today\u2019s commerce organizations \u2014 ranking behind only owned websites and social media. But the definition of marketplaces is expanding, too, with over one-third (37%) of commerce organizations <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/06\/08\/marketing-commerce-cloud-connections-news-2022\/\" target=\"_blank\" rel=\"noreferrer noopener\">prioritizing<\/a> the implementation of their own marketplaces in which third-party goods may be sold on their own websites.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u201cAlternative\u201d payment options are becoming table stakes<\/h2>\n\n\n\n<p>Payment options are aplenty. In addition to stalwarts like credit cards and bank transfers, at least half of commerce organizations accept options like PayPal, ApplePay, and payment installments (often referred to as \u201cBuy Now Pay Later\u201d). If forecasts hold, the vast majority of firms (nearly nine in ten) will accept such options within two years.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"65290-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/06\/payment-type-implementation.png?w=1024\" alt=\"Implementation plans for payment types\" class=\"wp-image-65290\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>Implementation Plans for Payment Types <\/em><\/figcaption><\/figure><\/div>\n<div id=\"65290-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/06\/payment-type-implementation.png?w=1024\" alt=\"Implementation plans for payment types\" class=\"wp-image-65290\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/payment-type-implementation.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption><em>Implementation Plans for Payment Types <\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>Acceptance of one of the most talked about payment vehicles \u2014 cryptocurrency \u2014 is nascent, with just 30% of organizations offering it as an option today. Yet cryptocurrencies\u2019 role in the commerce experience is set to expand dramatically: An additional 46% of commerce organizations say they plan to accept cryptocurrencies as payment within the next two years \u2014 a higher projected rate of growth than any other payment option. Currently, organizations in India, the Netherlands, and the United Arab Emirates lead the way in their acceptance of cryptocurrencies.<\/p>\n\n\n\n<p>Implementation of new payment options is not without its hurdles: only 40% of the commerce professionals surveyed feel completely prepared to handle new payment types. Concerns around fraud ranks as the top concern on this front, followed by the expense and time required for implementation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The best commerce teams are focused on putting data into action<\/h2>\n\n\n\n<p>As third-party cookies are <a href=\"https:\/\/www.techrepublic.com\/article\/third-party-cookies-are-going-away-what-advertisers-marketers-and-consumers-should-know\/\" target=\"_blank\" rel=\"noreferrer noopener\">depreciated<\/a> in response to regulatory shifts, commerce professionals \u2014 along with their partners in <a href=\"https:\/\/www.salesforce.com\/news\/stories\/state-of-marketing-in-2021\/\" target=\"_blank\" rel=\"noreferrer noopener\">marketing<\/a> \u2014 face rising challenges in meeting <a href=\"https:\/\/www.salesforce.com\/news\/stories\/customer-engagement-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer demands<\/a> for highly personalized offers and communications. In fact, 88% of commerce professionals surveyed report some degree of impact by depreciation of third-party cookies on their data strategies.<\/p>\n\n\n\n<p>In response, 36% of commerce organizations plan investments in first-party data strategies over the next two years, but plans are correlated with overall commerce performance. Forty percent of digital leaders \u2014 those who can attribute the company\u2019s overall success to digital commerce \u2014 are planning such investments, compared to 25% of digital laggards \u2014 those who can not attribute their company\u2019s overall success to digital commerce and do not have a high degree of success with such initiatives.<\/p>\n\n\n\n<p>Of course, having first-party data in and of itself is not a winning strategy. Digital leaders stand apart from their digital laggard competition in their ability to put data into action. Case in point: Leaders are 1.7x more likely to be effective at using data to understand customer behavior, and 1.5x more likely to be effective at using data to inform marketing or business strategy.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"65291-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/06\/commerce-data-capabilities.png?w=1024\" alt=\"Commerce organizations rating themselves at effective at using data in the following scenarios\" class=\"wp-image-65291\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption><em>Commerce Organizations Rating Themselves at Effective at Using Data in the Following Scenarios<\/em><\/figcaption><\/figure><\/div>\n<div id=\"65291-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/06\/commerce-data-capabilities.png?w=1024\" alt=\"Commerce organizations rating themselves at effective at using data in the following scenarios\" class=\"wp-image-65291\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/06\/commerce-data-capabilities.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption><em>Commerce Organizations Rating Themselves at Effective at Using Data in the Following Scenarios<\/em><\/figcaption><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>As inflationary pressures mount on firms across industries, a focus on efficiency and optimization is another focus for the most successful commerce organizations. Nearly half (45%) of commerce organizations are prioritizing process automation in the next two years. Digital leaders are ahead of the curve, being over 4x more likely than digital laggards to say they&#8217;re effective at automating processes, and 3.5x more likely to say they&#8217;re able to effectively implement an artificial intelligence strategy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Learn more<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Explore key survey data in Tableau and read the full State of Commerce <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-commerce\/\" target=\"_blank\" rel=\"noreferrer noopener\">report<\/a> [registration required].<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Methodology<\/h3>\n\n\n\n<p>Salesforce conducted a double-blind survey of 4,102 senior B2C and B2B commerce professionals across industries through a third-party panel in February 2022 to collect practitioner insights. Respondents were sourced from Australia, Brazil, Canada, Denmark, France, Finland Germany, Hong Kong, India, Ireland, Israel, Italy, Japan, Mexico, the Netherlands, New Zealand, Singapore, South Africa, Spain, Sweden, Thailand, the United Arab Emirates, the United Kingdom, and the United States.<\/p>\n\n\n\n<p>Additionally, Salesforce analyzed buying activity of over 1 billion shoppers across 54 countries occurring between Q1 2019 through Q1 2022 on websites operating on Salesforce Commerce Cloud. To qualify for inclusion in this analysis, sites were required to meet a monthly minimum visit and order threshold. Additional data hygiene factors were applied to ensure consistent metric calculation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Faced with inflationary pressures, an ongoing pandemic, and ever-shifting customer behaviors, commerce organizations and their cross-functional partners in sales, customer service, and marketing are navigating uncharted territory.&nbsp; To understand how the customer landscape is shifting and practitioners are responding, Salesforce analyzed shopping behavior from websites using its Commerce Cloud platform and conducted a survey of [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":65288,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[3994],"sf_theme":[3985],"sf_topic":[4048],"sf_product":[3997],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[4088],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-65292","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_theme-digital-transformation","sf_topic-commerce","sf_product-commerce-cloud","sf_location-uki"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>54% Of Commerce Revenue Forecasted to Be Digitally Driven by 2024 \u2014 Salesforce State of Commerce - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/salesforce-ecommerce-trends-2022\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"54% Of Commerce Revenue Forecasted to Be Digitally Driven by 2024 \u2014 Salesforce State of Commerce\" \/>\n<meta property=\"og:description\" content=\"Faced with inflationary pressures, an ongoing pandemic, and ever-shifting customer behaviors, commerce organizations and their cross-functional partners in sales, customer service, and marketing are navigating uncharted territory.&nbsp; 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