{"id":65461,"date":"2022-11-02T07:58:00","date_gmt":"2022-11-02T14:58:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=65461"},"modified":"2023-02-24T20:40:16","modified_gmt":"2023-02-24T20:40:16","slug":"idc-crm-market-share-ranking-2022","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/idc-crm-market-share-ranking-2022\/","title":{"rendered":"Salesforce Ranked #1 in CRM Market Share for Ninth Consecutive Year"},"content":{"rendered":"\n<p>International Data Corporation (IDC) has ranked Salesforce as the #1 CRM provider in its latest Worldwide Semiannual Software Tracker *. This is the ninth time Salesforce has earned the top spot.<\/p>\n\n\n\n<p><strong>The Salesforce perspective: <\/strong>\u201cTo be recognized as the #1 CRM by IDC is an honor and a testament to Salesforce\u2019s commitment to make it easy for companies to deliver trusted customer experiences,\u201d said Bill Patterson, EVP &amp; GM, CRM Applications, Salesforce. \u201cBy delivering technology that drives automation and cost savings, our customers are able to save time and money, while focusing on building strong, meaningful relationships with their customers.\u201d<\/p>\n\n\n\n<p><strong>Driving the news: <\/strong>Salesforce continues to lead in CRM. In addition to growing its overall market share position and increasing revenue year over year in CRM, the data shows Salesforce with leading market share in IDC\u2019s segments for sales applications, customer service applications, marketing applications, model-driven application platforms, and enterprise community applications **.<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"65460-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"621\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=1024\" alt=\"idc crm data\" class=\"wp-image-65460\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg 1180w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=300&amp;h=182 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=768&amp;h=466 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=1024&amp;h=621 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=264&amp;h=160 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=500&amp;h=303 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=678&amp;h=411 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=150&amp;h=91 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=318&amp;h=193 318w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"65460-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1180\" height=\"716\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=1024\" alt=\"idc crm data\" class=\"wp-image-65460\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg 1180w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=300&amp;h=182 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=768&amp;h=466 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=1024&amp;h=621 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=264&amp;h=160 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=500&amp;h=303 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=678&amp;h=411 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=150&amp;h=91 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2022\/11\/CRM-Graph-Oct2022-RGB-Final-OL.jpg?w=318&amp;h=193 318w\" sizes=\"auto, (max-width: 1180px) 100vw, 1180px\" \/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p><strong>Fast fact: <\/strong>In addition to being the #1 CRM provider worldwide, Salesforce is also the #1 market share leader for CRM in North America, Latin America, Western Europe, and Asia-Pacific (including Japan).<\/p>\n\n\n\n<p><strong>Explore more:<\/strong> To view the report, click <a href=\"https:\/\/www.idc.com\/getdoc.jsp?containerId=IDC_P25240\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.&nbsp;<\/p>\n\n\n\n<p><em>* IDC, Worldwide Semiannual Software Tracker, October 2022. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.<\/em><\/p>\n\n\n\n<p><em>** The full IDC-defined name of the Sales market is the Sales Force Productivity and Management Applications market. The full IDC-defined name of the Marketing market is the Marketing Campaign Management Applications market.&nbsp;<\/em><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>International Data Corporation (IDC) has ranked Salesforce as the #1 CRM provider in its latest Worldwide Semiannual Software Tracker *. This is the ninth time Salesforce has earned the top spot. The Salesforce perspective: \u201cTo be recognized as the #1 CRM by IDC is an honor and a testament to Salesforce\u2019s commitment to make it [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":60394,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[4142],"sf_theme":[3985],"sf_topic":[],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-65461","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-highlights","sf_theme-digital-transformation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Ranked #1 in CRM Market Share for Ninth Consecutive Year - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/idc-crm-market-share-ranking-2022\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Ranked #1 in CRM Market Share for Ninth Consecutive Year\" \/>\n<meta property=\"og:description\" content=\"International Data Corporation (IDC) has ranked Salesforce as the #1 CRM provider in its latest Worldwide Semiannual Software Tracker *. 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