{"id":66885,"date":"2023-03-13T23:30:00","date_gmt":"2023-03-13T23:30:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=66885"},"modified":"2023-03-15T11:20:21","modified_gmt":"2023-03-15T11:20:21","slug":"air-india-customers","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/air-india-customers\/","title":{"rendered":"Air India Chooses Salesforce to Transform the Passenger Experience"},"content":{"rendered":"\n<p>Salesforce today announced that Air India, India\u2019s leading airline, is using <a href=\"https:\/\/www.salesforce.com\/products\/sales-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Cloud<\/a>, <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>, <a href=\"https:\/\/www.salesforce.com\/products\/genie\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>, and <a href=\"https:\/\/www.tableau.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tableau<\/a> to transform its customer experiences.&nbsp;<\/p>\n\n\n\n<p><strong>Why it\u2019s important: <\/strong>Eighty-eight percent of customers say the experience a company provides is as important as its products or services \u2014 the highest it\u2019s ever been.<\/p>\n\n\n\n<p><strong>Driving the news: <\/strong>As Air India prepares for overall growth and a rapid increase in customers over the coming years, adopting new technologies to enhance passenger experiences is a key pillar of its transformation journey \u2014 <a href=\"https:\/\/www.airindia.in\/writereaddata\/Portal\/News\/739_1_Press_release-Air_India_unveils_transformational_blueprint.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Vihaan.AI<\/a>.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>A major feature of this journey includes deploying artificial intelligence technologies that will help its contact center and other customer-facing channels provide a seamless, personalized experience while boosting business efficiency.&nbsp;<\/li><li>Using Salesforce technology, Air India will be able to optimize the customer experience across all key touchpoints \u2014 in digital spaces, on the ground, and in the air.&nbsp;<\/li><li>Employees will also be empowered with a data platform that gives a unified view of customers and AI-assisted tools to excel in every customer interaction.&nbsp;<\/li><\/ul>\n\n\n\n<p><strong>What they\u2019re saying:<\/strong> \u201cUnderstanding our customers and providing the best customer experiences is our top priority. When things don\u2019t go as expected, we want to be able to address our customers\u2019 challenges quickly and holistically. Salesforce\u2019s flexible technologies and unified customer data platform enables us to build the resilience our business needs and deliver the personalization our customers expect.\u201d \u2014 Dr. Satya Ramaswamy, Chief Digital and Technology Officer, Air India.<\/p>\n\n\n\n<p><strong>The Salesforce perspective:<\/strong> \u201cToday, technology is at the heart of any ambitious organization&#8217;s business strategy. It is a force multiplier, and a catalyst to deliver growth and increase value. For Air India, this transformation is the beginning of a historic journey and to many \u2014 an emotional one. We are honored to be a part of this journey with Air India, reimagining the customer experience and delivering excellence.\u201d \u2014 Arundhati Bhattacharya, Chairperson and CEO, Salesforce India.&nbsp;<\/p>\n\n\n\n<p><em>For more Salesforce customer news, <\/em><a href=\"https:\/\/www.salesforce.com\/uk\/news\/topics\/customer-success\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>visit this page<\/em><\/a><em>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce today announced that Air India, India\u2019s leading airline, is using Sales Cloud, Service Cloud, Data Cloud, and Tableau to transform its customer experiences.&nbsp; Why it\u2019s important: Eighty-eight percent of customers say the experience a company provides is as important as its products or services \u2014 the highest it\u2019s ever been. Driving the news: As [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":66884,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[4142],"sf_theme":[3979],"sf_topic":[4029,3998],"sf_product":[4000,4290,4003,4087],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[4301],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-66885","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-highlights","sf_theme-customer-engagement","sf_topic-customer-engagement","sf_topic-customer-success","sf_product-service-cloud","sf_product-data-cloud","sf_product-sales-cloud","sf_product-tableau","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Air India Chooses Salesforce to Transform the Passenger Experience - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/air-india-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Air India Chooses Salesforce to Transform the Passenger Experience\" \/>\n<meta property=\"og:description\" content=\"Salesforce today announced that Air India, India\u2019s leading airline, is using Sales Cloud, Service Cloud, Data Cloud, and Tableau to transform its customer experiences.&nbsp; Why it\u2019s important: Eighty-eight percent of customers say the experience a company provides is as important as its products or services \u2014 the highest it\u2019s ever been. 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