{"id":67234,"date":"2023-04-19T06:00:00","date_gmt":"2023-04-19T05:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=67234"},"modified":"2023-04-20T08:20:16","modified_gmt":"2023-04-20T07:20:16","slug":"flow-automation-news-2023","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/flow-automation-news-2023\/","title":{"rendered":"Salesforce Powers the Intelligent, Autonomous Enterprise by Connecting Einstein GPT and Data Cloud to Flow"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><em><em>With generative AI, real-time data, and capabilities in Flow, customers can use natural language to create intelligent, automated workflows that use real-time signals \u2014 such as changes in customer behavior or market conditions \u2014 to trigger actions<\/em><\/em><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Customers like Sunnova are using automation to build personalized experiences for their employees and customers<\/em><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Salesforce today announced new <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2023\/03\/07\/einstein-generative-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein GPT<\/a> and <a href=\"https:\/\/www.salesforce.com\/products\/genie\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a> capabilities for <a href=\"https:\/\/www.salesforce.com\/products\/platform\/workflow-automation\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Flow<\/a>, its portfolio of automation tools.&nbsp;<\/p>\n\n\n\n<p>By powering Flow with Data Cloud \u2014 which unifies all of a company\u2019s customer data across channels and interactions into single, real-time customer profiles \u2014 customers can now automate complex workflows and trigger actions based on real-time changes. For example, a marketing automation system detects that a customer has just abandoned their online shopping cart, triggering an immediate follow-up email with a personalized discount code to encourage them to complete their purchase.<\/p>\n\n\n\n<p>Einstein GPT is Salesforce&#8217;s generative AI CRM technology, and by combining it with Flow, users can create and modify automations using a conversational interface, which radically simplifies the flow creation process and significantly lowers barriers for non-technical users.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tTransform Your Customer 360 Fast with Data-Driven Workflows\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/products\/platform\/workflow-automation\/\" target=\"_blank\">\n\t\t\t\t<span>AUTOMATE WITH SALESFORCE FLOW<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>The Salesforce perspective:<\/strong> \u201cFlow helps customers quickly automate complex business processes across any system, and today is delivering 1 trillion monthly automations and saving customers 109 billion hours every month,\u201d said John Kucera, SVP of Automation, Salesforce. \u201cBy powering Flow with Einstein and GPT and Data Cloud, we&#8217;re not only enhancing usability but also ensuring our customers have access to the most advanced tools to achieve even more productivity, efficiency, and growth. This democratizes enterprise AI for everyone.\u201d&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"67233-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Einstein-GPT-Flow.png?w=1024\" alt=\"Einstein GPT for Flow can generate workflows from a text prompt. For example, a user types \u201cSend an email to a group when an opportunity is won.\u201d Einstein GPT for Flow then tells the browser what to click on and what to enter into the Flow Builder user interface. It knows how to work with the context of the Salesforce records and metadata to configure the action correctly. \" class=\"wp-image-67233\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png 2948w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=2048&amp;h=1152 2048w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Einstein GPT for Flow can generate workflows from a text prompt. For example, a user types \u201cSend an email to a group when an opportunity is won.\u201d Einstein GPT for Flow then tells the browser what to click on and what to enter into the Flow Builder user interface. It knows how to work with the context of the Salesforce records and metadata to configure the action correctly. <\/figcaption><\/figure>\n<div id=\"67233-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"2948\" height=\"1658\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/04\/Einstein-GPT-Flow.png?w=1024\" alt=\"Einstein GPT for Flow can generate workflows from a text prompt. For example, a user types \u201cSend an email to a group when an opportunity is won.\u201d Einstein GPT for Flow then tells the browser what to click on and what to enter into the Flow Builder user interface. It knows how to work with the context of the Salesforce records and metadata to configure the action correctly. \" class=\"wp-image-67233\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png 2948w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=2048&amp;h=1152 2048w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/04\/Einstein-GPT-Flow.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 2948px) 100vw, 2948px\" \/><figcaption class=\"wp-element-caption\">Einstein GPT for Flow can generate workflows from a text prompt. For example, a user types \u201cSend an email to a group when an opportunity is won.\u201d Einstein GPT for Flow then tells the browser what to click on and what to enter into the Flow Builder user interface. It knows how to work with the context of the Salesforce records and metadata to configure the action correctly. <\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p><strong>Einstein GPT for Flow in action: <\/strong>Einstein GPT for Flow helps business users and admins work more efficiently to build automation powered by AI with better usability and accessibility, and increased speed.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Business users and admins could describe what kind of flow they want to build and see it built for them in near real time, instead of having to build each flow manually, step by step.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Users can also describe a formula they want and Einstein GPT will build it automatically. This replaces having to carefully piece formulas together, avoiding the risk of mistakes within formula syntax.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Users will see improved searchability by describing a function they need to locate and having Einstein GPT insert the correct flow automatically, instead of having to search out sub flows and invocable actions.<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"73710\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/agentic-enterprise-operating-system\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=1024\" class=\"content-card__image\" alt=\"uki agentic enterprise\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/agentic-enterprise-operating-system\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tWhy the agentic enterprise needs an operating system, not just a model\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"73706\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/uk\/news\/linked-content\/meet-the-new-slack\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=1024\" class=\"content-card__image\" alt=\"View of Slackbot answering a request in Slack.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=768&amp;h=432 768w, 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https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/uk\/news\/linked-content\/meet-the-new-slack\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tMeet the new Slack\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/uk\/news\/wp-json\/wp\/v2\/posts\/67234\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>Data Cloud for Flow in action: <\/strong>Flow powered by Data Cloud helps companies make every experience feel interconnected and personalized.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Marketers<\/strong> use automation powered by real-time telemetry data to optimize the retail experience by offering in-store discounts at the right moment.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Commerce<\/strong> professionals use real-time data to power dynamic pricing in ecommerce by automatically adjusting prices based on real-time demand and supply \u2013&nbsp;as well as updating inventory levels and availability information.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Financial service<\/strong> companies use real-time data to automate fraud detection and prevention by flagging suspicious transactions based on unusual patterns, such as large withdrawals or transfers to foreign countries.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Manufacturing<\/strong> companies use real-time data to optimize production processes and efficiency by monitoring machine performance in real time to trigger automated maintenance requests.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>The customer perspective<\/strong>: &#8220;Real-time automation technology has changed how we commission energy solutions for our customers. With Salesforce automation, we can snapshot our energy production and register systems for state and local incentives automatically, therefore reducing manual tasks by almost four hours per day. This not only improves our operational efficiency, but also helps guarantee system production for our customers.&#8221; \u2013 Jake Wachman, VP Digital, Sunnova<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Real-time automation technology has changed how we commission energy solutions for our customers.<\/strong><\/p>\n<cite><strong>Jake Wachman, Sunnova<\/strong><\/cite><\/blockquote>\n\n\n\n<p><strong>Salesforce Success Ecosystem: <\/strong>Salesforce\u2019s Success Ecosystem extends generative AI and data offerings with specialized expertise to help power the intelligent, autonomous enterprise. The Success Ecosystem brings deep knowledge and technical ability to help customers achieve even more productivity and growth:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New Data Cloud <a href=\"https:\/\/appexchange.salesforce.com\/mktcollections\/cloud-collections\/customerdataplatform\" target=\"_blank\" rel=\"noreferrer noopener\">partner apps and experts<\/a> include&nbsp;<a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N3u00000MSKpwEAH\" target=\"_blank\" rel=\"noreferrer noopener\">Apisero, an NTT DATA Company<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N3A00000EtEGjUAN\" target=\"_blank\" rel=\"noreferrer noopener\">Atrium<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/listingDetail?listingId=a0N4V00000IrHmaUAF&amp;tab=e\" target=\"_blank\" rel=\"noreferrer noopener\">DeciZone<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N30000001ry7oEAA\" target=\"_blank\" rel=\"noreferrer noopener\">Infosys<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N30000003GI2tEAG\" target=\"_blank\" rel=\"noreferrer noopener\">Persistent<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/listingDetail?listingId=a0N3u00000QtsbsEAB&amp;placement=a0d3u00000DnMQ0AAN&amp;tab=e\" target=\"_blank\" rel=\"noreferrer noopener\">smrtr<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N30000001ga8kEAA\" target=\"_blank\" rel=\"noreferrer noopener\">Wipro<\/a>, and more. Partners\u2019 pre-built apps and consulting expertise will help companies enrich customer profiles and activate their data across audiences at scale to support their real-time data strategy.<\/li>\n\n\n\n<li>A new strategic planning offering with <a href=\"https:\/\/www.salesforce.com\/services\/professional-services\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Professional Services<\/a> for Einstein GPT and Data Cloud will help customers accelerate time to value by leveraging AI, data, and CRM.<\/li>\n<\/ul>\n\n\n\n<p><strong>Explore more:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/products\/einstein\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein GPT<\/a><\/li>\n\n\n\n<li>Find out more about <a href=\"https:\/\/www.salesforce.com\/products\/platform\/workflow-automation\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Flow<\/a><\/li>\n\n\n\n<li>Dive into <a href=\"https:\/\/www.salesforce.com\/products\/genie\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a><\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/products\/integration\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">automation and integration<\/a> at Salesforce<\/li>\n\n\n\n<li>Read the latest Salesforce <a href=\"https:\/\/www.salesforce.com\/news\/stories\/public-sector-government-cloud-news\/\" target=\"_blank\" rel=\"noreferrer noopener\">Government Cloud automation<\/a> news<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce today announced new Einstein GPT and Data Cloud capabilities for Flow, its portfolio of automation tools.&nbsp; By powering Flow with Data Cloud \u2014 which unifies all of a company\u2019s customer data across channels and interactions into single, real-time customer profiles \u2014 customers can now automate complex workflows and trigger actions based on real-time changes. [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":67282,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[3977],"sf_theme":[3985],"sf_topic":[3978,4331],"sf_product":[4290,4345,4346],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[4301],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-67234","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-announcements-product","sf_theme-digital-transformation","sf_topic-artificial-intelligence","sf_topic-data","sf_product-data-cloud","sf_product-einstein","sf_product-flow-automation","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Powers the Intelligent, Autonomous Enterprise by Connecting Einstein GPT and Data Cloud to Flow - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/flow-automation-news-2023\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Powers the Intelligent, Autonomous Enterprise by Connecting Einstein GPT and Data Cloud to Flow\" \/>\n<meta property=\"og:description\" content=\"Salesforce today announced new Einstein GPT and Data Cloud capabilities for Flow, its portfolio of automation tools.&nbsp; By powering Flow with Data Cloud \u2014 which unifies all of a company\u2019s customer data across channels and interactions into single, real-time customer profiles \u2014 customers can now automate complex workflows and trigger actions based on real-time changes. 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