{"id":67716,"date":"2023-05-18T10:00:00","date_gmt":"2023-05-18T09:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=67716"},"modified":"2023-05-19T09:53:57","modified_gmt":"2023-05-19T08:53:57","slug":"clara-shih-ai-salesforce","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/clara-shih-ai-salesforce\/","title":{"rendered":"Salesforce’s New Head of AI on Leading Customers into an AI Future"},"content":{"rendered":"\n

Breakthroughs in generative artificial intelligence have the potential to bring about sweeping changes to the global economy. In fact, Goldman Sachs research<\/a> believes that new developments in AI could drive as much as $7 trillion in global economic growth by 2030.  <\/p>\n\n\n\n

To unlock new opportunities and achieve that growth, companies must develop a clear AI strategy aligned with their business objectives, safely implement it, and drive results. For many businesses, that\u2019s an intimidating undertaking.<\/p>\n\n\n\n

We recently met with Clara Shih<\/a>, newly named CEO of Salesforce AI, to talk about her new role, how companies can prepare for generative AI, and how Salesforce is leading customers into an AI future.<\/p>\n\n\n\n

Q. Since ChatGPT launched last November, generative AI has taken center stage, and every company is now thinking about what it means for their business and industry. In your newly-created role leading Salesforce\u2019s AI efforts, what are you focusing on first in this new era?<\/strong><\/h4>\n\n\n\n

Salesforce is not new to generative AI. Our research team has been working on large language models for several years<\/a> and pioneered prompt engineering<\/a> in 2018. I\u2019ve been leading Service Cloud<\/a>, our portfolio of customer service technologies, and we started building and prototyping AI-generated chat responses on OpenAI\u2019s APIs 18 months ago. We have a tremendous foundation of AI expertise to build on, including 1,500 machine learning engineers and data scientists across the company, and AI infused into every Salesforce product, delivering over a trillion AI predictions every week for our customers.<\/p>\n\n\n\n

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We have a tremendous foundation of AI expertise to build on, including 1,500 machine learning engineers and data scientists across the company, and AI infused into every Salesforce product, delivering over a trillion AI predictions every week for our customers.<\/p>\nClara shih, CEo, salesforce ai<\/cite><\/blockquote>\n\n\n\n

As I transition to advancing and accelerating our AI solutions across the company, I\u2019m focused on three areas:<\/p>\n\n\n\n