{"id":68340,"date":"2023-07-21T10:00:00","date_gmt":"2023-07-21T09:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=68340"},"modified":"2023-07-21T15:46:55","modified_gmt":"2023-07-21T14:46:55","slug":"trends-in-it","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/trends-in-it\/","title":{"rendered":"As IT Demands Rise, New Data Reveals Importance of Automation and Generative AI"},"content":{"rendered":"\n<p><strong><em>Quick take:<\/em><\/strong><em> Salesforce\u2019s global survey of IT leaders working across industries illustrates how companies are rethinking their strategies and tactics amid rising demand for their services, app proliferation, security threats, and ongoing developments in artificial intelligence. Here, we take a look at the UK findings.<\/em><\/p>\n\n\n\n<p><em><strong>Editor&#8217;s note:<\/strong> Visualisations included throughout this article set global responses as default. UK responses are available via filter<\/em>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>A new survey of 250 IT leaders in the UK reveals that while most (74%) expect near-term demands from the business to grow, further stretching over-capacity teams, advancements in AI and automation are seen as increasingly viable and transformative solutions.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>84% of IT leaders in the UK now expect generative AI to play a prominent role at their organisations in the near future.<\/p>\n<\/blockquote>\n\n\n\n<p>Today\u2019s findings form part of Salesforce\u2019s latest <a href=\"https:\/\/www.salesforce.com\/form\/marketing\/3rd-state-of-it\/\" target=\"_blank\" rel=\"noreferrer noopener\">State of IT report<\/a> &#8211; its survey of over 4,000 respondents worldwide dives into these trends and offers a pulse check on leaders\u2019 priorities, challenges, and strategic direction moving forward.<\/p>\n\n\n\n<p>Here are four key takeaways from the UK analysis.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tRead the full State of IT report\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-it\/?d=cta-body-promo-8\" target=\"_blank\">\n\t\t\t\t<span>Download here<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-generative-ai-is-set-to-revolutionise-it\">1. <strong>Generative AI is set to revolutionise IT<\/strong><\/h2>\n\n\n\n<p>Eighty percent of IT leaders believe the role of AI in their organisations is well-defined. The meteoric rise of <a href=\"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2023\/06\/12\/ai-cloud-news\/\" target=\"_blank\" rel=\"noreferrer noopener\">generative artificial intelligence<\/a> opens new opportunities in IT\u2019s pursuit for efficiency and scale.\u00a0<\/p>\n\n\n\n<p>84% of IT leaders expect generative AI to play a prominent role at their organisations in the near future. Despite their enthusiasm for generative AI\u2019s potential, however, IT leaders are proceeding with caution. Nearly three-quarters (73%) of IT decision-makers are concerned about the technology\u2019s ethical implications.<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/ITLeadersBelieveGenerativeAIWillSoonPlayaBigRoleattheirCompanies\/EMBED2?:language=en-US&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">2. <strong>As business demands increase, IT teams focus on operational efficiency<\/strong><\/h2>\n\n\n\n<p>Today, nearly three-quarters (72%) of UK IT organisations have trouble meeting business demands \u2014 a figure expected to rise as 78% of IT leaders expect further increased demand over the coming 18 months. In response, 92% of IT leaders say they\u2019re increasingly focused on driving operational efficiencies.<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/TopITKeyPerformanceIndicatorsKPIs\/EMBED1?:language=en-US&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3. <strong>Teams seek to scale app development<\/strong><\/h2>\n\n\n\n<p>Demand for apps is on an unceasing upward trajectory, yet just 24% of UK organisations can support all development requests they currently receive. To scale their capacity, 91% have adopted low-code or no-code tools, and 58% use composability.&nbsp;<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/ITLeadersExpectIncreasedDemandinAppsOverNext18Months\/EMBED3?:language=en-US&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">4. <strong>Teams take an \u201call of the above\u201d approach to security as threats loom<\/strong><\/h2>\n\n\n\n<p>Rapidly evolving technologies enable businesses to create innovative apps, yet they can also introduce new security vulnerabilities bad actors could exploit. 75% of IT leaders report having trouble balancing business and security objectives, prompting them to adopt an array of defence measures. 49% of UK IT organisations use data encryption, for example, and 52% use multi-factor authentication.&nbsp;<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/SecurityTacticsUsedbyITOrganizations\/EMBED4?:language=en-US&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Comments on the news<\/h4>\n\n\n\n<p>\u201cIT departments continue to be asked to do more with less, save on costs, deploy products faster, and deliver better customer and employee experiences. So it\u2019s critical for CIOs and IT leaders to focus on operational efficiency and process excellence,\u201d said Param Kahlon, EVP and GM, Automation &amp; Integration, Salesforce. \u201cBy doing so, teams will be more productive and achieve business success moving forward.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">More information<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read the full <a href=\"https:\/\/www.salesforce.com\/form\/marketing\/3rd-state-of-it\">State<\/a><a href=\"https:\/\/www.salesforce.com\/form\/marketing\/3rd-state-of-it\" target=\"_blank\" rel=\"noreferrer noopener\"> <\/a><a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-it\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">of IT report<\/a><\/li>\n\n\n\n<li>Learn about the <a href=\"https:\/\/www.salesforce.com\/uk\/products\/platform\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Platform\u2019s<\/a> automation capabilities<\/li>\n\n\n\n<li>Meet <a href=\"https:\/\/www.salesforce.com\/products\/artificial-intelligence\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI Cloud<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Methodology <\/h4>\n\n\n\n<p>Data is from a double-anonymous survey of 250 IT professionals across the UK with a title of director or higher that took place between February 28 and April 5, 2023. The global survey totalled 4,325 IT professionals across 29 countries. Additional methodology and survey demographic details can be found in the <a href=\"https:\/\/www.salesforce.com\/form\/marketing\/3rd-state-of-it\" target=\"_blank\" rel=\"noreferrer noopener\">State of IT report<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quick take: Salesforce\u2019s global survey of IT leaders working across industries illustrates how companies are rethinking their strategies and tactics amid rising demand for their services, app proliferation, security threats, and ongoing developments in artificial intelligence. Here, we take a look at the UK findings. Editor&#8217;s note: Visualisations included throughout this article set global responses [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":68339,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[3994],"sf_theme":[3985],"sf_topic":[3978,4074,3986,4016],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[4088],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-68340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_theme-digital-transformation","sf_topic-artificial-intelligence","sf_topic-automation","sf_topic-digital-transformation","sf_topic-technology","sf_location-uki"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>As IT Demands Rise, New Data Reveals Importance of Automation and Generative AI - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/trends-in-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"As IT Demands Rise, New Data Reveals Importance of Automation and Generative AI\" \/>\n<meta property=\"og:description\" content=\"Quick take: Salesforce\u2019s global survey of IT leaders working across industries illustrates how companies are rethinking their strategies and tactics amid rising demand for their services, app proliferation, security threats, and ongoing developments in artificial intelligence. 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