{"id":69103,"date":"2023-10-23T05:00:00","date_gmt":"2023-10-23T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=69103"},"modified":"2024-04-17T18:39:57","modified_gmt":"2024-04-17T17:39:57","slug":"life-sciences-cloud-news","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/life-sciences-cloud-news\/","title":{"rendered":"Salesforce Announces Life Sciences Cloud, Bringing the World\u2019s #1 AI CRM to Pharma and MedTech Organizations"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-shadow-box is-style-takeaways\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-471ecb11ca02c2e7ea813f9dd3857484\" id=\"h-key-takeaways\">Key Takeaways<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Life Sciences Cloud will streamline patient engagement and clinical operations with data, automation, and trusted AI<\/em><\/li>\n\n\n\n<li><em>SI-BONE is using Salesforce to automate manual processes and personalize patient outreach<\/em><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p>Salesforce announced Life Sciences Cloud, a trusted, secure platform for pharmaceutical (<a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/industries\/health\/LifeSciences_Pharma_Datasheet-v2.pdf?d=cta-body-promo-840?d=cta-body-promo-1634\" target=\"_blank\" rel=\"noreferrer noopener\">pharma<\/a>) and medical technology (<a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/industries\/health\/healthcloud_datasheet_medtech.pdf?d=cta-body-promo-600?d=cta-body-promo-1769\" target=\"_blank\" rel=\"noreferrer noopener\">medtech<\/a>) organizations to help them speed up <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-ai-breast-cancer\/\" target=\"_blank\" rel=\"noreferrer noopener\">drug and device development<\/a>, enlist and retain patients across the clinical trial journey, and leverage AI to deliver personalized experiences to customers.&nbsp;<\/p>\n\n\n\n<p><strong>Why it\u2019s important: <\/strong>The life sciences industry relies on accurate, accessible data to advance R&amp;D efforts and clinical trials. Yet the industry sorely lags when it comes to adopting digital tools that would increase efficiency and accuracy, with<a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/industries\/health\/hls-b2b-report-pdf.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"> 88% of healthcare and life sciences organizations<\/a> not yet having realized their digital transformation goals.<\/p>\n\n\n\n<p><strong>Salesforce perspective: <\/strong>\u201cThe life sciences industry requires integrated, compliant, and trusted solutions \u2014 powered by data, AI, and CRM \u2014 to deliver stronger stakeholder engagement from R&amp;D through commercialization,\u201d said Amit Khanna, SVP &amp; GM, Health and Life Sciences. \u201cSalesforce is leveraging its experience in healthcare to better serve life sciences organizations by adding features for clinical trials, revenue management, and more personalized communication, giving the industry more powerful ways to better serve their customers.&#8221;<\/p>\n\n\n\n<p><strong>The Salesforce solution:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/solutions\/industries\/healthcare\/medtech\/\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Commercial Operations<\/strong><\/a> (GA now)<strong> <\/strong>helps manage the commercial lifecycle with timely insights around contract compliance, pricing, inventory levels, and more. For example, AI-powered bots can send alerts to field reps when an item is unavailable for an upcoming procedure or offer account forecasting insights to help reps better understand where and what to sell. Commercial Operations includes:\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.tableau.com\/solutions\/industries\/healthcare-life-sciences\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Health Intelligence<\/strong><\/a>, powered by Tableau, is a predictive analytics tool that provides insights to drive informed business decisions. Now, medtech sales teams get recommended rebates, bundles, or discount pricing, helping them identify new offerings that customers can add to their existing catalogs.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/products\/ai-for-sales\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Medical Sales Emails<\/strong><\/a> uses generative AI to<strong> <\/strong>automatically create tailored, secure messages notifying stakeholders like hospitals or clinics that new devices are available, or to follow-up on a sales visit with a physician.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"69100-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com.go-vip.net\/news\/wp-content\/uploads\/sites\/3\/2023\/10\/mobile-1.png?w=1024\" alt=\"\" class=\"wp-image-69100\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Field representatives can get automated notifications from inventory bots &#8211; notifying them about issues like a product shortfall and suggesting a next step like transferring the item from another representative\u2019s inventory.  <\/figcaption><\/figure>\n<div id=\"69100-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com.go-vip.net\/news\/wp-content\/uploads\/sites\/3\/2023\/10\/mobile-1.png?w=1024\" alt=\"\" class=\"wp-image-69100\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/mobile-1.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Field representatives can get automated notifications from inventory bots &#8211; notifying them about issues like a product shortfall and suggesting a next step like transferring the item from another representative\u2019s inventory.  <\/figcaption><\/figure>\n<\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/solutions\/industries\/healthcare\/pharma\/\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Clinical Operations<\/strong><\/a> helps life sciences organizations set up and execute efficient trials, both traditional and decentralized, to better support participants, clinical sites, studies, and sponsors. Clinical Operations includes:\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/uk\/products\/data\/\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Data Cloud for Health<\/strong><\/a><strong> <\/strong>(GA now)<strong> <\/strong>securely connects and activates medical, social, and behavioral patient data from different sources into a <a href=\"https:\/\/www.salesforce.com\/blog\/social-determinants-of-health\/\" target=\"_blank\" rel=\"noreferrer noopener\">unified, real-time profile<\/a>. This enables pharma and medtech companies to help identify potential patient or study risks, like adherence to therapies in clinical trials. In addition, Data Cloud for Health can create segments from that data, such as groups that could be suitable for a new clinical trial or care program.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/form\/conf\/industries\/healthcare\/scale-advanced-therapies-demo\/?leadcreated=true&amp;redirect=true&amp;sfuuid=7219fffe-5aae-4bc5-a8a7-6c45057ef989&amp;chapter=&amp;d=cta-body-promo-2362&amp;player=&amp;nc=7013y000002m6vDAAQ&amp;videoId=&amp;playlistId=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Chain of Custody Management<\/strong><\/a><strong> <\/strong>(GA now) allows pharma companies to maintain a clear, traceable digital history of events for precision medicines, and validate records with e-signatures (GA Feb 2024) aligned to U.S. Food and Drug Administration regulations. This can help promote patient safety and compliant record-keeping through every stage of cell and gene therapies, from <a href=\"https:\/\/www.yalemedicine.org\/conditions\/apheresis\" target=\"_blank\" rel=\"noreferrer noopener\">apheresis<\/a> to infusion.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/form\/conf\/industries\/healthcare\/accelerate-r-and-d-innovation\/?leadcreated=true&amp;redirect=true&amp;sfuuid=985f559f-ce76-45f9-baee-39d2114a1620&amp;d=cta-body-promo-2251&amp;nc=7010M000002Mm1KQAS\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Participant Management<\/strong><\/a> (GA June 2024)<strong> <\/strong>will get randomized trial participants onboarded quickly with auto-matching and customized portals. This makes it faster to recruit, educate, and engage participants helping to speed up clinical trials and may help lower attrition rates.&nbsp;&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"69101-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"640\" width=\"1024\" src=\"https:\/\/www.salesforce.com.go-vip.net\/news\/wp-content\/uploads\/sites\/3\/2023\/10\/image3.png?w=1024\" alt=\"\" class=\"wp-image-69101\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png 1999w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=300&amp;h=188 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=768&amp;h=480 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=1024&amp;h=640 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=1536&amp;h=960 1536w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=264&amp;h=165 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=500&amp;h=313 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=678&amp;h=424 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=150&amp;h=94 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=309&amp;h=193 309w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=1218&amp;h=762 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">With Data Cloud for Health and Einstein AI, unify clinical and non-clinical information to create holistic profiles of patients and then generate segments of target populations for specific therapies. <\/figcaption><\/figure>\n<div id=\"69101-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1999\" height=\"1250\" src=\"https:\/\/www.salesforce.com.go-vip.net\/news\/wp-content\/uploads\/sites\/3\/2023\/10\/image3.png?w=1024\" alt=\"\" class=\"wp-image-69101\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png 1999w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=300&amp;h=188 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=768&amp;h=480 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=1024&amp;h=640 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=1536&amp;h=960 1536w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=264&amp;h=165 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=500&amp;h=313 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=678&amp;h=424 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=150&amp;h=94 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=309&amp;h=193 309w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image3.png?w=1218&amp;h=762 1218w\" sizes=\"auto, (max-width: 1999px) 100vw, 1999px\" \/><figcaption class=\"wp-element-caption\">With Data Cloud for Health and Einstein AI, unify clinical and non-clinical information to create holistic profiles of patients and then generate segments of target populations for specific therapies. <\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/form\/conf\/industries\/healthcare\/health-cloud-ls\/?leadcreated=true&amp;redirect=true&amp;sfuuid=29b54ea9-11e6-4e26-a40f-9d2d4a837c3e&amp;chapter=&amp;d=70130000000sUVq&amp;player=&amp;nc=7010M0000025mkkQAA&amp;videoId=&amp;playlistId=\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Pharma CRM<\/strong><\/a><strong>*<\/strong> is an engagement platform that will help pharma organizations interact with stakeholders using individualized correspondence and their medical-, legal-, and regulatory-approved digital content. This includes managing drug samples, capturing provider consent, and streamlining dosage inquiries across various channels. Pharma CRM* will include:\n<ul class=\"wp-block-list\">\n<li><strong>Healthcare Professional (HCP) Engagement<\/strong> (GA October 2025) will use AI to learn from engagement data, claims, and research insights, combined with offline capabilities, to support hybrid HCP experiences. With a 360-degree view of HCPs, pharma organizations will help provide the right prescriptions to the right people while ensuring the wider availability of their treatments.<\/li>\n\n\n\n<li><strong>Einstein for Life Sciences <\/strong>(GA now)<strong> <\/strong>will<strong> <\/strong>automate manual tasks like targeted email outreach. With <a href=\"https:\/\/www.salesforce.com\/uk\/products\/ai-for-customer-service\/#:~:text=Service%20Replies&amp;text=Receive%20AI-generated%20replies%20crafted,or%20edit%20them%20before%20sending.\" target=\"_blank\" rel=\"noreferrer noopener\">Knowledge Article Generation &amp; Service Replies<\/a>, liaisons can quickly find appropriate documents and repurpose successful past cases into helpful resources to address medical affairs requests within agreed-upon timeframes.&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"69102-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com.go-vip.net\/news\/wp-content\/uploads\/sites\/3\/2023\/10\/image2.png?w=1024\" alt=\"\" class=\"wp-image-69102\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png 1440w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">With Einstein for Life Sciences, medical service liaisons at medtech and pharma organizations can streamline inquiry management across channels with auto-generated responses and suggested documents for medical information, helping maximize productivity and get critical information to providers faster.\n<\/figcaption><\/figure>\n<div id=\"69102-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.salesforce.com.go-vip.net\/news\/wp-content\/uploads\/sites\/3\/2023\/10\/image2.png?w=1024\" alt=\"\" class=\"wp-image-69102\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png 1440w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/10\/image2.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><figcaption class=\"wp-element-caption\">With Einstein for Life Sciences, medical service liaisons at medtech and pharma organizations can streamline inquiry management across channels with auto-generated responses and suggested documents for medical information, helping maximize productivity and get critical information to providers faster.\n<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p><strong>Customer perspective:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cSI-BONE was looking for ways to help our customer service teams spend more time innovating and less time on cumbersome, manual processes like duplicative manual data entry. With Salesforce, we were able to digitize our implant request PO process, saving our team hours each week.\u201d \u2013 Shefali Jadhav, Sr. Business Systems Manager of IT at SI-BONE<\/li>\n<\/ul>\n\n\n\n<p><strong>Availability:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Commercial Operations features, including Health Intelligence and Medical Sales Emails, are generally available today.<\/li>\n\n\n\n<li>Clinical Operations features, including Chain of Custody and Data Cloud for Health, are generally available today. Advanced Therapy e-signatures and Participant Management will be available beginning in early 2024.<\/li>\n\n\n\n<li>Service Replies and Sales Emails are generally available today. Knowledge Articles are currently in pilot, and will be available beginning in early 2024.<\/li>\n\n\n\n<li>HCP Engagement for Pharma will be available beginning in mid-2025.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;<strong>Learn more:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Salesforce partners Accenture and <a href=\"https:\/\/www.deloittedigital.com\/us\/en\/blog-list\/2023\/biopharma-press-release.html\" target=\"_blank\" rel=\"noreferrer noopener\">Deloitte Digital<\/a> will bring their implementation support and deep global industry expertise to help Salesforce accelerate Life Sciences Cloud&nbsp;<\/li>\n\n\n\n<li>Learn about <a href=\"https:\/\/www.salesforce.com\/uk\/solutions\/industries\/healthcare\/overview\/\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce for healthcare and life sciences<\/a>&nbsp;<\/li>\n\n\n\n<li>Learn what 400 global healthcare and life sciences leaders are doing to drive productivity, efficiency, and data effectiveness <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/industries\/health\/hls-b2b-report-pdf-final.pdf?d=7013y000002RPTsAAO&amp;nc=7013y000002RPTrAAO&amp;utm_source=himss-newsroom&amp;utm_medium=organic_social&amp;utm_campaign=amer_ihls&amp;utm_content=healthcare-life-science-insights-report_7013y000002RPTsAAO&amp;utm_term=&amp;ban=amer_himss-newsroom\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/plus\/experience\/dreamforce_2023\/series\/healthcare_&amp;_life_sciences_at_dreamforce_2023\/episode\/episode-s1e2\" target=\"_blank\" rel=\"noreferrer noopener\">See the launch<\/a> of Life Sciences Cloud at Dreamforce \u201823<\/li>\n<\/ul>\n\n\n\n<p><em>*Sales automation functionality for pharma\/biotech customers is not currently provided by Salesforce and will not be available until mid-2025.&nbsp;<\/em><\/p>\n\n\n\n<p><em>Any unreleased services or features referenced here are not currently available and may not be delivered on time or at all. Customers should make their purchase decisions based upon features that are currently available.&nbsp;<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Key Takeaways Salesforce announced Life Sciences Cloud, a trusted, secure platform for pharmaceutical (pharma) and medical technology (medtech) organizations to help them speed up drug and device development, enlist and retain patients across the clinical trial journey, and leverage AI to deliver personalized experiences to customers.&nbsp; Why it\u2019s important: The life sciences industry relies on [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":69099,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[4142],"sf_theme":[],"sf_topic":[3986],"sf_product":[],"sf_industry":[4067],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-69103","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-highlights","sf_topic-digital-transformation","sf_industry-healthcare-and-life-sciences"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Announces Life Sciences Cloud, Bringing the World\u2019s #1 AI CRM to Pharma and MedTech Organizations - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/life-sciences-cloud-news\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Announces Life Sciences Cloud, Bringing the World\u2019s #1 AI CRM to Pharma and MedTech Organizations\" \/>\n<meta property=\"og:description\" content=\"Key Takeaways Salesforce announced Life Sciences Cloud, a trusted, secure platform for pharmaceutical (pharma) and medical technology (medtech) organizations to help them speed up drug and device development, enlist and retain patients across the clinical trial journey, and leverage AI to deliver personalized experiences to customers.&nbsp; 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