{"id":69165,"date":"2023-11-20T08:00:00","date_gmt":"2023-11-20T08:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=69165"},"modified":"2024-04-17T18:39:56","modified_gmt":"2024-04-17T17:39:56","slug":"ai-at-work-research","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-at-work-research\/","title":{"rendered":"More than Half of Global Generative AI Adopters Use Unapproved Tools at Work"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-shadow-box is-style-takeaways\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-471ecb11ca02c2e7ea813f9dd3857484\" id=\"h-key-takeaways\">Key Takeaways<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><em>Quick take:<\/em><\/strong><em> Salesforce surveyed over 14,000 global workers across 14 countries for the latest iteration of its Generative AI Snapshot Research Series, \u2018The Promises and Pitfalls of AI at Work.\u2019 The research reveals that, despite the promise generative AI offers workers and employers, a lack of clearly defined policies around its use may be putting businesses at risk.<\/em><\/li>\n\n\n\n<li><em>Over 1,000 UK workers were surveyed as part of this research. In addition to highlighting the need for guidelines around AI usage, responses reveal the need for upskilling. 8 in 10 (84%) UK workers say they are yet to receive formal AI training from their employers, despite many already implementing it in their work.\u00a0<\/em><\/li>\n\n\n\n<li><strong><em>Editor\u2019s note: <\/em><\/strong><em>Visualisations included throughout this article set global survey responses as default. UK responses are available via filter.<\/em><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<p>While governments around the world have taken<a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-executive-order-trust\/\"> definitive and coordinated action<\/a> to mitigate risk and commit to responsible use of AI, new data suggests businesses haven&#8217;t followed suit in implementing clear policies around its use.<\/p>\n\n\n\n<p>These findings, part of Salesforce\u2019s latest survey of more than 14,000 workers across 14 countries, uncovers that many users of <a href=\"https:\/\/www.salesforce.com\/news\/stories\/what-is-generative-ai\/\">generative AI<\/a> in the workplace are leveraging the technology without training, guidance, or approval by their employer. Workers have recognized how critical generative AI is in advancing their own careers, and businesses must quickly respond with clear, trusted guidelines to ensure the technology is enterprise-ready and used responsibly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-generative-ai-tools-are-penetrating-the-workplace-without-oversight\"><strong>Generative AI tools are penetrating the workplace without oversight<\/strong><\/h2>\n\n\n\n<p>Over a quarter (28%) of workers globally are currently using generative AI at work, and over half without the formal approval of their employers. With an additional 32% expecting to use generative AI at work soon, it\u2019s clear that penetration of the technology will continue \u2014 with or without oversight.&nbsp;&nbsp;<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/UsageofUnapprovedandBannedGenerativeAIToolsatWork\/Embed4?:language=en-US&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p>Not only do workplace users tap into unapproved generative AI tools at work, they do so while still recognizing that the ethical and safe use of generative AI means adopting company-approved programs.<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/WhatEthicalandSafeUseofGenerativeAIMeanstoWorkers\/Embed2?:language=en-US&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p>Globally, users are also engaging in additional ethically questionable activities at work when using generative AI \u2014 for example, by passing off AI as their own work or inflating their ability to use the technology.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>64% workers have passed off generative AI work as their own<\/li>\n\n\n\n<li>41% workers would consider overstating their generative AI skills to secure a work opportunity&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>The onus doesn\u2019t fall entirely on the workers themselves \u2014 nearly 7 in 10 global workers have never completed or received training on how to use generative AI safely and ethically at work.<\/p>\n\n\n\n<aside 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https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/uk\/news\/linked-content\/meet-the-new-slack\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tMeet the new Slack\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/uk\/news\/wp-json\/wp\/v2\/posts\/69165\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"1-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/86JOKFCBJu0Wp8acxuM2adMXxein2K3Lvl85CLB-8egeRDremcjoosrSp-YIea9yIsVYAt5Y0vmzbYbgPW0ICTW4ba7RDzQg1EezqTmWGE2-3JPTQov4Iy2nDsRKnwSnOL6n75pn3eZnyckeQGhEu0U\" alt=\"\" \/><\/a><\/figure>\n<div id=\"1-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/86JOKFCBJu0Wp8acxuM2adMXxein2K3Lvl85CLB-8egeRDremcjoosrSp-YIea9yIsVYAt5Y0vmzbYbgPW0ICTW4ba7RDzQg1EezqTmWGE2-3JPTQov4Iy2nDsRKnwSnOL6n75pn3eZnyckeQGhEu0U\" alt=\"\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-global-workers-report-ambiguous-or-non-existent-generative-ai-policies-at-work\"><strong>Global workers report ambiguous or non-existent generative AI policies at work<\/strong><\/h2>\n\n\n\n<p>Not only do respondents report a lack of training, workers around the world note their employers\u2019 generative AI policies are not clearly defined or non-existent.&nbsp;<\/p>\n\n\n\n<p>Globally, certain industries lag behind more than others \u2014 for example, 87% of global workers in the healthcare industry claim their company lacks clear policies. With the level of confidential data held in this industry and others, there is an urgency to skill up workers on responsible use.<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/GenerativeAIPoliciesatWork\/Embed32?:language=en-US&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p>In fact, nearly 4 in 10 (39%) global workers say their employer doesn\u2019t hold a strong opinion about generative AI use in the workplace.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-to-seize-the-benefits-of-generative-ai-businesses-must-guide-their-workforce-on-responsible-use\"><strong>To seize the benefits of generative AI, businesses must guide their workforce on responsible use<\/strong><\/h2>\n\n\n\n<p>Whether or not they use generative AI in the workplace, workers recognize the impact of the technology on their careers \u2014 nearly half (47%) of global workers believe mastering generative AI would make them more sought after in the workplace, over half (51%) believe it would result in increased job satisfaction, and 44% say it would mean they would be paid more than those who don\u2019t master the technology.&nbsp;<\/p>\n\n\n\n<p>Users also say they are more productive and engaged since using the technology.<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/GenerativeAIImpactOnProductivityandEngagement\/Embed1?:language=en-US&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p>And half of global workers surveyed \u2014 regardless of whether they use generative AI or not \u2014 believe mastering generative AI will result in:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Increased job satisfaction (51%)<\/li>\n\n\n\n<li>Being sought after in the workplace (47%)&nbsp;<\/li>\n\n\n\n<li>Being paid more than those who do not master the technology (44%)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-uk-workers-will-benefit-from-guidelines-and-upskilling\"><strong>UK workers will benefit from guidelines and upskilling<\/strong><\/h2>\n\n\n\n<p>Ahead of today\u2019s findings, previous <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/generative-ai-ethics-survey\/\">Salesforce UK research<\/a> has revealed that over a third (38%) of UK workers are already using or planning to use generative AI in their jobs; that <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/slack-work-research\/\">employees can save 9 hours a week<\/a> with AI tools; and how implementing <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/customer-engagement-research-2023\/\">ethical guidelines<\/a> can help solve an AI \u2018trust gap\u2019 with customers.<\/p>\n\n\n\n<p>Today\u2019s research shows that almost 9 in 10 (89%) UK workers report a lack of clear guidelines for using generative AI at work. More than half (52%) state their companies have no policies, which is higher than the global figure of 37%. And 39% of those with policies report that their companies lack strong opinions on generative AI usage.<\/p>\n\n\n\n<p>The opportunity both for implementing guidelines and upskilling is clear. A substantial majority of UK workers (84%) say they have not received or completed generative AI training, and numbers lack training on ethical (87%) and safe (86%) usage.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>With clear guidelines, employees will be able to understand and address AI\u2019s risks while also harnessing its innovations to supercharge their careers.<\/p>\n<cite>Paula Goldman, Chief Ethical and Humane Use Officer at Salesforce<\/cite><\/blockquote>\n\n\n\n<p>\u201cTo realize AI\u2019s full potential, it\u2019s critical that we invest in the employees using the technology as much as the technology itself,\u201d said Paula Goldman, Chief Ethical and Humane Use Officer at Salesforce. \u201cWith clear guidelines, employees will be able to understand and address AI\u2019s risks while also harnessing its innovations to supercharge their careers.\u201d&nbsp;&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Discover <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/developing-ethical-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">how Salesforce develops ethical generative AI<\/a><\/li>\n\n\n\n<li>Uncover findings around data security and trust concerns from <a href=\"https:\/\/www.salesforce.com\/news\/stories\/data-analytics-trends\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce&#8217;s State of Data &amp; Analytics Report<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-research-methodology\"><strong>Research methodology<\/strong><\/h4>\n\n\n\n<p>Salesforce conducted a double-anonymous survey in partnership with YouGov October 18 \u2013 31, 2023. It included over 14,000 full-time employees representing companies of a variety of sizes and sectors in 14 countries including the United States, the United Kingdom, Canada, France, Germany, Italy, Netherlands, Switzerland, the Nordics, India, Japan, Brazil, Mexico, and the United Arab Emirates. The survey took place online. Over 1,000 UK respondents were surveyed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Key Takeaways While governments around the world have taken definitive and coordinated action to mitigate risk and commit to responsible use of AI, new data suggests businesses haven&#8217;t followed suit in implementing clear policies around its use. These findings, part of Salesforce\u2019s latest survey of more than 14,000 workers across 14 countries, uncovers that many [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":69164,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[3994],"sf_theme":[3985],"sf_topic":[3978,3986],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[4301],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-69165","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_theme-digital-transformation","sf_topic-artificial-intelligence","sf_topic-digital-transformation","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>More than Half of Global Generative AI Adopters Use Unapproved Tools at Work - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-at-work-research\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"More than Half of Global Generative AI Adopters Use Unapproved Tools at Work\" \/>\n<meta property=\"og:description\" content=\"Key Takeaways While governments around the world have taken definitive and coordinated action to mitigate risk and commit to responsible use of AI, new data suggests businesses haven&#8217;t followed suit in implementing clear policies around its use. 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