{"id":69505,"date":"2024-01-18T09:00:00","date_gmt":"2024-01-18T17:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=69505"},"modified":"2024-01-23T13:55:13","modified_gmt":"2024-01-23T13:55:13","slug":"what-is-artificial-general-intelligence","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/what-is-artificial-general-intelligence\/","title":{"rendered":"Artificial General Intelligence: Casting a Vision for a Better Future"},"content":{"rendered":"\n<p><em><em>This article, authored by two prominent Salesforce thinkers, explores AGI\u2019s potential impact&nbsp;on<\/em><strong><em>&nbsp;<\/em><\/strong><em>our lives, including entertainment, relationships, and the workplace. It also emphasizes the need for responsible development and ethical frameworks to ensure AGI aligns with human values and benefits all of humanity.<\/em><\/em><\/p>\n\n\n\n<p><strong><em>The article answers these questions and more:<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em><a href=\"#h-what-is-artificial-general-intelligence-agi\">What is Artificial General Intelligence (AGI)?<\/a><\/em><\/li>\n\n\n\n<li><em><a href=\"#h-the-road-to-agi\">What\u2019s needed in order to reach true AGI?<\/a><\/em><\/li>\n\n\n\n<li><em><a href=\"#h-what-might-agi-mean-for-the-way-we-live\">How will AGI impact the way we live?<\/a><\/em><\/li>\n\n\n\n<li><em><a href=\"#h-what-might-agi-mean-for-the-way-we-work\">How will AGI impact the workplace?<\/a><\/em><\/li>\n\n\n\n<li><em><a href=\"#h-building-agi-safeguards-with-trust-at-the-center\">What guardrails are needed to ensure safe AGI?<\/a><\/em><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Step into a future shaped by the power of AI, and you&#8217;ll find yourself in a world populated with the darkest sci-fi nightmares\u200c \u2014 \u200cthink Terminator, HAL, and a host of others. It&#8217;s a future that often evokes a deep-seated fear.&nbsp;<\/p>\n\n\n\n<p>Indeed, this apprehension is not unfounded. <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/customer-engagement-research-2023\/\" target=\"_blank\" rel=\"noreferrer noopener\">Legitimate concerns<\/a> abound about safety, security, and trustworthiness of AI, including the erosion of privacy and control, the proliferation of hyper-realistic fake information on an unprecedented scale, new legal and psychological challenges, the specter of job displacement, and the possibility of runaway AIs unleashing apocalyptic scenarios upon us all.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:425px\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-businesses-adopting-ai-risk-a-trust-gap-with-customers\">Businesses Adopting AI Risk a \u2018Trust Gap\u2019 with Customers<\/h5>\n\n\n\n<p><em>Recent Salesforce Research finds that as brands increasingly adopt AI to increase efficiency and meet increasing customer expectations, nearly three quarters of their customers are concerned about unethical use of the technology.<\/em><\/p>\n\n\n\n<div class=\"featured-stats-block wp-block-newsroom-featured-stats\">\n\t\t\t<h2 class=\"featured-stats-block__title\"><\/h2>\n\t\n\t<div id=\"infinite_loading\" class=\"featured-stats-block__wrapper\">\n\t\t\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"0\"\n\t\tclass=\"content-card content-card--boxed content-card--stat\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-default\">\n\t\t\n\t\t\t\t\t<div class=\"content-card__head-meta\">\n\t\t\t\t\t\t\t\t\t<div itemprop=\"category\" class=\"content-card__taxonomy content-card__taxonomy--digital-transformation sf-tag sf-tag--digital-transformation\">\n\t\t\t\t\t\tDigital Transformation\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"description\" class=\"content-card__description\">\n\t\t\t\t89% of customers say it&#8217;s important to know when they&#8217;re communicating with AI or a human.\t\t\t<\/div>\n\n\t\t\t<div class=\"content-card__show\">\n\t\t\t\t<button type=\"button\" class=\"content-card__show-hide\" data-show-text=\"Show more\" data-hide-text=\"Show less\">\n\t\t\t\t\tShow more &hellip;\n\t\t\t\t<\/button>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"content-card__footer\">\n\t\t\t\t\t\n<div class=\"content-card__actions content-card__actions--2\">\n\t<div class=\"content-card__footer-meta\">\n\t\t<div class=\"content-card__footer-date-source\">\n\t\t\t<div class=\"content-card__footer-source\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"content-card__footer-icons\">\n\t\t\t\t\t\t<div class=\"content-card__footer-icon content-card__footer-icon--copy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\thref=\"#\"\n\t\t\t\t\tclass=\"copy-js content-card__action\"\n\t\t\t\t\t\t\taria-label=\"Copy stat to your clipboard\" data-clipboard-text=\"89% of customers say it&#039;s important to know when they&#039;re communicating with AI or a human.\" \t\t\t\t\t>\n\t\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" height=\"40\" aria-hidden=\"true\"><rect x=\".313\" y=\".313\" width=\"39.375\" height=\"39.375\" rx=\"19.687\" stroke=\"#032D60\" stroke-width=\".625\" \/><path fill=\"#032D60\" d=\"M 27.447 10 L 16.587 10 C 15.727 10 15.027 10.73 15.027 11.62 L 15.027 12.63 C 15.027 12.95 15.307 13.23 15.617 13.23 L 22.787 13.23 C 24.497 13.23 25.887 14.68 25.887 16.46 L 25.887 23.92 C 25.887 24.24 26.167 24.52 26.477 24.52 L 27.447 24.52 C 28.297 24.52 28.997 23.8 28.997 22.91 L 28.997 11.62 C 28.997 10.73 28.297 10 27.447 10 Z M 22.787 14.85 L 11.927 14.85 C 11.077 14.85 10.377 15.57 10.377 16.46 L 10.377 27.75 C 10.377 28.64 11.077 29.37 11.927 29.37 L 22.787 29.37 C 23.637 29.37 24.337 28.64 24.337 27.75 L 24.337 16.46 C 24.337 15.57 23.637 14.85 22.787 14.85 Z M 21.237 25.74 C 21.237 25.98 21.077 26.14 20.847 26.14 L 13.867 26.14 C 13.637 26.14 13.477 25.98 13.477 25.74 L 13.477 24.93 C 13.477 24.69 13.637 24.52 13.867 24.52 L 20.847 24.52 C 21.077 24.52 21.237 24.69 21.237 24.93 L 21.237 25.74 Z M 21.237 22.51 C 21.237 22.75 21.077 22.91 20.847 22.91 L 13.867 22.91 C 13.637 22.91 13.477 22.75 13.477 22.51 L 13.477 21.7 C 13.477 21.46 13.637 21.3 13.867 21.3 L 20.847 21.3 C 21.077 21.3 21.237 21.46 21.237 21.7 L 21.237 22.51 Z M 21.237 19.28 C 21.237 19.52 21.077 19.68 20.847 19.68 L 13.867 19.68 C 13.637 19.68 13.477 19.52 13.477 19.28 L 13.477 18.48 C 13.477 18.23 13.637 18.07 13.867 18.07 L 20.847 18.07 C 21.077 18.07 21.237 18.23 21.237 18.48 L 21.237 19.28 Z\" \/><\/svg>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"content-card__footer-icon content-card__footer-icon--link\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\taria-label=\"Open stat link\"\n\t\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/what-is-artificial-general-intelligence\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_self\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" height=\"40\" aria-hidden=\"true\"><rect x=\".313\" y=\".313\" width=\"39.375\" height=\"39.375\" rx=\"19.688\" stroke=\"#032D60\" stroke-width=\".625\" \/><path d=\"M24.583 15.417h-3.666v1.833h3.666a2.758 2.758 0 0 1 2.75 2.75 2.758 2.758 0 0 1-2.75 2.75h-3.666v1.833h3.666A4.585 4.585 0 0 0 29.167 20a4.585 4.585 0 0 0-4.584-4.583Zm-5.5 7.333h-3.666a2.758 2.758 0 0 1-2.75-2.75 2.758 2.758 0 0 1 2.75-2.75h3.666v-1.833h-3.666A4.585 4.585 0 0 0 10.833 20a4.585 4.585 0 0 0 4.584 4.583h3.666V22.75Zm-2.75-3.667h7.334v1.834h-7.334v-1.834Z\" fill=\"#032D60\" \/><\/svg>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n<\/article>\n\n\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"0\"\n\t\tclass=\"content-card content-card--boxed content-card--stat\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-default\">\n\t\t\n\t\t\t\t\t<div class=\"content-card__head-meta\">\n\t\t\t\t\t\t\t\t\t<div itemprop=\"category\" class=\"content-card__taxonomy content-card__taxonomy--digital-transformation sf-tag sf-tag--digital-transformation\">\n\t\t\t\t\t\tDigital Transformation\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"description\" class=\"content-card__description\">\n\t\t\t\t80% of customers say it&#8217;s important for humans to validate AI\u2019s outputs.\t\t\t<\/div>\n\n\t\t\t<div class=\"content-card__show\">\n\t\t\t\t<button type=\"button\" class=\"content-card__show-hide\" data-show-text=\"Show more\" data-hide-text=\"Show less\">\n\t\t\t\t\tShow more &hellip;\n\t\t\t\t<\/button>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"content-card__footer\">\n\t\t\t\t\t\n<div class=\"content-card__actions content-card__actions--2\">\n\t<div class=\"content-card__footer-meta\">\n\t\t<div class=\"content-card__footer-date-source\">\n\t\t\t<div class=\"content-card__footer-source\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"content-card__footer-icons\">\n\t\t\t\t\t\t<div class=\"content-card__footer-icon content-card__footer-icon--copy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\thref=\"#\"\n\t\t\t\t\tclass=\"copy-js content-card__action\"\n\t\t\t\t\t\t\taria-label=\"Copy stat to your clipboard\" data-clipboard-text=\"80% of customers say it&#039;s important for humans to validate AI\u2019s outputs.\" \t\t\t\t\t>\n\t\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" height=\"40\" aria-hidden=\"true\"><rect x=\".313\" y=\".313\" width=\"39.375\" height=\"39.375\" rx=\"19.687\" stroke=\"#032D60\" stroke-width=\".625\" \/><path fill=\"#032D60\" d=\"M 27.447 10 L 16.587 10 C 15.727 10 15.027 10.73 15.027 11.62 L 15.027 12.63 C 15.027 12.95 15.307 13.23 15.617 13.23 L 22.787 13.23 C 24.497 13.23 25.887 14.68 25.887 16.46 L 25.887 23.92 C 25.887 24.24 26.167 24.52 26.477 24.52 L 27.447 24.52 C 28.297 24.52 28.997 23.8 28.997 22.91 L 28.997 11.62 C 28.997 10.73 28.297 10 27.447 10 Z M 22.787 14.85 L 11.927 14.85 C 11.077 14.85 10.377 15.57 10.377 16.46 L 10.377 27.75 C 10.377 28.64 11.077 29.37 11.927 29.37 L 22.787 29.37 C 23.637 29.37 24.337 28.64 24.337 27.75 L 24.337 16.46 C 24.337 15.57 23.637 14.85 22.787 14.85 Z M 21.237 25.74 C 21.237 25.98 21.077 26.14 20.847 26.14 L 13.867 26.14 C 13.637 26.14 13.477 25.98 13.477 25.74 L 13.477 24.93 C 13.477 24.69 13.637 24.52 13.867 24.52 L 20.847 24.52 C 21.077 24.52 21.237 24.69 21.237 24.93 L 21.237 25.74 Z M 21.237 22.51 C 21.237 22.75 21.077 22.91 20.847 22.91 L 13.867 22.91 C 13.637 22.91 13.477 22.75 13.477 22.51 L 13.477 21.7 C 13.477 21.46 13.637 21.3 13.867 21.3 L 20.847 21.3 C 21.077 21.3 21.237 21.46 21.237 21.7 L 21.237 22.51 Z M 21.237 19.28 C 21.237 19.52 21.077 19.68 20.847 19.68 L 13.867 19.68 C 13.637 19.68 13.477 19.52 13.477 19.28 L 13.477 18.48 C 13.477 18.23 13.637 18.07 13.867 18.07 L 20.847 18.07 C 21.077 18.07 21.237 18.23 21.237 18.48 L 21.237 19.28 Z\" \/><\/svg>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"content-card__footer-icon content-card__footer-icon--link\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\taria-label=\"Open stat link\"\n\t\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/what-is-artificial-general-intelligence\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_self\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" height=\"40\" aria-hidden=\"true\"><rect x=\".313\" y=\".313\" width=\"39.375\" height=\"39.375\" rx=\"19.688\" stroke=\"#032D60\" stroke-width=\".625\" \/><path d=\"M24.583 15.417h-3.666v1.833h3.666a2.758 2.758 0 0 1 2.75 2.75 2.758 2.758 0 0 1-2.75 2.75h-3.666v1.833h3.666A4.585 4.585 0 0 0 29.167 20a4.585 4.585 0 0 0-4.584-4.583Zm-5.5 7.333h-3.666a2.758 2.758 0 0 1-2.75-2.75 2.758 2.758 0 0 1 2.75-2.75h3.666v-1.833h-3.666A4.585 4.585 0 0 0 10.833 20a4.585 4.585 0 0 0 4.584 4.583h3.666V22.75Zm-2.75-3.667h7.334v1.834h-7.334v-1.834Z\" fill=\"#032D60\" \/><\/svg>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n<\/article>\n\n\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"0\"\n\t\tclass=\"content-card content-card--boxed content-card--stat\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-default\">\n\t\t\n\t\t\t\t\t<div class=\"content-card__head-meta\">\n\t\t\t\t\t\t\t\t\t<div itemprop=\"category\" class=\"content-card__taxonomy content-card__taxonomy--digital-transformation sf-tag sf-tag--digital-transformation\">\n\t\t\t\t\t\tDigital Transformation\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"description\" class=\"content-card__description\">\n\t\t\t\t63% of customers are concerned about bias in AI.\t\t\t<\/div>\n\n\t\t\t<div class=\"content-card__show\">\n\t\t\t\t<button type=\"button\" class=\"content-card__show-hide\" data-show-text=\"Show more\" data-hide-text=\"Show less\">\n\t\t\t\t\tShow more &hellip;\n\t\t\t\t<\/button>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"content-card__footer\">\n\t\t\t\t\t\n<div class=\"content-card__actions content-card__actions--2\">\n\t<div class=\"content-card__footer-meta\">\n\t\t<div class=\"content-card__footer-date-source\">\n\t\t\t<div class=\"content-card__footer-source\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"content-card__footer-icons\">\n\t\t\t\t\t\t<div class=\"content-card__footer-icon content-card__footer-icon--copy\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\thref=\"#\"\n\t\t\t\t\tclass=\"copy-js content-card__action\"\n\t\t\t\t\t\t\taria-label=\"Copy stat to your clipboard\" data-clipboard-text=\"63% of customers are concerned about bias in AI.\" \t\t\t\t\t>\n\t\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" height=\"40\" aria-hidden=\"true\"><rect x=\".313\" y=\".313\" width=\"39.375\" height=\"39.375\" rx=\"19.687\" stroke=\"#032D60\" stroke-width=\".625\" \/><path fill=\"#032D60\" d=\"M 27.447 10 L 16.587 10 C 15.727 10 15.027 10.73 15.027 11.62 L 15.027 12.63 C 15.027 12.95 15.307 13.23 15.617 13.23 L 22.787 13.23 C 24.497 13.23 25.887 14.68 25.887 16.46 L 25.887 23.92 C 25.887 24.24 26.167 24.52 26.477 24.52 L 27.447 24.52 C 28.297 24.52 28.997 23.8 28.997 22.91 L 28.997 11.62 C 28.997 10.73 28.297 10 27.447 10 Z M 22.787 14.85 L 11.927 14.85 C 11.077 14.85 10.377 15.57 10.377 16.46 L 10.377 27.75 C 10.377 28.64 11.077 29.37 11.927 29.37 L 22.787 29.37 C 23.637 29.37 24.337 28.64 24.337 27.75 L 24.337 16.46 C 24.337 15.57 23.637 14.85 22.787 14.85 Z M 21.237 25.74 C 21.237 25.98 21.077 26.14 20.847 26.14 L 13.867 26.14 C 13.637 26.14 13.477 25.98 13.477 25.74 L 13.477 24.93 C 13.477 24.69 13.637 24.52 13.867 24.52 L 20.847 24.52 C 21.077 24.52 21.237 24.69 21.237 24.93 L 21.237 25.74 Z M 21.237 22.51 C 21.237 22.75 21.077 22.91 20.847 22.91 L 13.867 22.91 C 13.637 22.91 13.477 22.75 13.477 22.51 L 13.477 21.7 C 13.477 21.46 13.637 21.3 13.867 21.3 L 20.847 21.3 C 21.077 21.3 21.237 21.46 21.237 21.7 L 21.237 22.51 Z M 21.237 19.28 C 21.237 19.52 21.077 19.68 20.847 19.68 L 13.867 19.68 C 13.637 19.68 13.477 19.52 13.477 19.28 L 13.477 18.48 C 13.477 18.23 13.637 18.07 13.867 18.07 L 20.847 18.07 C 21.077 18.07 21.237 18.23 21.237 18.48 L 21.237 19.28 Z\" \/><\/svg>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"content-card__footer-icon content-card__footer-icon--link\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\taria-label=\"Open stat link\"\n\t\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/what-is-artificial-general-intelligence\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_self\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" height=\"40\" aria-hidden=\"true\"><rect x=\".313\" y=\".313\" width=\"39.375\" height=\"39.375\" rx=\"19.688\" stroke=\"#032D60\" stroke-width=\".625\" \/><path d=\"M24.583 15.417h-3.666v1.833h3.666a2.758 2.758 0 0 1 2.75 2.75 2.758 2.758 0 0 1-2.75 2.75h-3.666v1.833h3.666A4.585 4.585 0 0 0 29.167 20a4.585 4.585 0 0 0-4.584-4.583Zm-5.5 7.333h-3.666a2.758 2.758 0 0 1-2.75-2.75 2.758 2.758 0 0 1 2.75-2.75h3.666v-1.833h-3.666A4.585 4.585 0 0 0 10.833 20a4.585 4.585 0 0 0 4.584 4.583h3.666V22.75Zm-2.75-3.667h7.334v1.834h-7.334v-1.834Z\" fill=\"#032D60\" \/><\/svg>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n<\/article>\n\n\n\t<\/div>\n<\/div>\n\n<div class=\"modal modal--tableau\" aria-hidden=\"true\" role=\"dialog\">\n\t<div class=\"modal__content\">\n\t\t<div class=\"modal__body\">\n\t\t\t<tableau-viz id=\"tableauViz\" hide-tabs><\/tableau-viz>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/customer-engagement-research-2023\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>We believe that a much better future is possible with AI if <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-safety-culture\/\" target=\"_blank\" rel=\"noreferrer noopener\">we make the right choices in the near future<\/a>, especially as AI grows more powerful and even incomprehensible to humans. We can already see the extraordinary potential of artificial general intelligence (AGI), which will be like nothing that came before it.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>We believe that a much better future is possible with AI if we make the right choices in the near future, especially as AI grows more powerful and even incomprehensible to humans.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-artificial-general-intelligence-agi\"><strong>What is Artificial General Intelligence (AGI)?<\/strong><\/h2>\n\n\n\n<p>To get a sense of AGI, imagine the cognitive capabilities of a human \u2014 \u200cwith the ability to learn, converse, plan, and perform tasks across a range of domains, from the scientific to the creative to the philosophical to the personal \u2014 combined with speed, memory, reliability, and scalability of high-performance computing.&nbsp;<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"73710\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/agentic-enterprise-operating-system\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=1024\" class=\"content-card__image\" alt=\"uki agentic enterprise\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Australia.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/agentic-enterprise-operating-system\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tWhy the agentic enterprise needs an operating system, not just a model\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"73706\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/uk\/news\/linked-content\/meet-the-new-slack\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=1024\" class=\"content-card__image\" alt=\"View of Slackbot answering a request in Slack.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/LINKED-TILE_-Slackbot_-The-new-interface-for-work.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/uk\/news\/linked-content\/meet-the-new-slack\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tMeet the new Slack\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/uk\/news\/wp-json\/wp\/v2\/posts\/69505\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p>Today\u2019s <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/large-language-models\/learn-how-salesforce-uses-large-language-models\" target=\"_blank\" rel=\"noreferrer noopener\">large language models (LLMs)<\/a> powering AI models provide a glimpse of AGI, with the ability to carry on open-ended conversations with natural language, coupled with their access to vast stores of knowledge in just about every domain.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Already, they are beating human experts on a range of knowledge and problem-solving tasks across a range of subjects, from math and physics to law and medicine.&nbsp;<\/p>\n\n\n\n<p>In the best-case scenario, with the appropriate guardrails, AGI promises to turn everything we value about intelligence \u2014 the ability to understand context, to solve novel problems, and to plan for the future \u2014 into \u201cintelligence on demand,\u201d a resource anyone can use at any time. Any routine human cognitive activity will eventually be aided by or replaced by an AI. <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-future-film\/\" target=\"_blank\" rel=\"noreferrer noopener\">All routine business operations will be orchestrated by AIs<\/a>, and individuals will integrate personal AGIs so seamlessly into their daily lives that it will become unimaginable to exist without them.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:425px\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-why-data-is-the-difference-between-useful-and-useless-ai-output\">Why Data Is the Difference Between \u2018Useful and Useless\u2019 AI Output<\/h5>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/iMQ66DsYEG1GVkDmF5c4Tp.jpg\"  data-uuid=\"iMQ66DsYEG1GVkDmF5c4Tp\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p><em>Sanjna Parulekar, VP of Product Marketing at Salesforce, discusses updates to Einstein Copilot that improve enterprise AI output, and how customers can take advantage of out-of-the-box features to get up and running with generative AI right away.&nbsp;<\/em><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/einstein-copilot-explained\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-road-to-agi\">The road to AGI<\/h2>\n\n\n\n<p>However, even the most advanced LLMs today remain a significant distance from the promise of true AGI. Human learning sets a high bar. Humans with a lifetime of knowledge can permanently extend their understanding of the world with as little as a single experience or conversation, from simple facts to entire physical tasks. LLMs are still largely limited to the contents of their training data, and require costly and time-consuming re-training sessions when that content needs to be updated or corrected.<\/p>\n\n\n\n<p>The ability to learn in real time will be a key feature of AGI, allowing such systems to continuously augment and refine the data on which they\u2019re originally trained as they explore the world. AGI will be capable of extracting meaningful data from virtually all of its experiences, including exchanges with humans, sensory input from its surroundings, and, of course, information found online and via other networked sources.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>The ability to learn in real time will be a key feature of AGI, allowing such systems to continuously augment and refine the data on which they\u2019re originally trained as they explore the world.<\/p>\n<\/blockquote>\n\n\n\n<p>Additionally, and equally importantly, AGI will be defined by its ability to judge what new information to seek out in the first place, and when. Today\u2019s LLMs are entirely dependent on human developers to learn, bombarded with information like a student in a classroom at the mercy of the teacher. AGI will be more like an ambitious adult, reacting to mistakes, confusion, or even some innately-cultivated sense of curiosity with a continual desire to expand its knowledge base. Such AGI won\u2019t just be more resilient and resourceful, but will truly grow in its capabilities and value over time, driven largely by its own appreciation for the value of knowledge.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"69502-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"575\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/AI-Revolution.png?w=1024\" alt=\"\" class=\"wp-image-69502\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png 1204w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=300&amp;h=168 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=768&amp;h=431 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=1024&amp;h=575 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=344&amp;h=193 344w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"69502-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1204\" height=\"676\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2023\/09\/AI-Revolution.png?w=1024\" alt=\"\" class=\"wp-image-69502\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png 1204w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=300&amp;h=168 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=768&amp;h=431 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=1024&amp;h=575 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2023\/09\/AI-Revolution.png?w=344&amp;h=193 344w\" sizes=\"auto, (max-width: 1204px) 100vw, 1204px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>A key aspect of human relationships and communication is our ability to anticipate, understand, and even model the nature of our fellow humans\u2019 minds. Whether it\u2019s our ability to guess the next move of the driver in an adjacent lane, the needs of a customer, coworker, or friend, or the strategy of a competitor in a game, much of our time each day is spent considering the contents of minds other than our own.<\/p>\n\n\n\n<p>Today\u2019s LLMs are still only accidentally empathetic. Although LLMs can be said to demonstrate faint flickers of this level of comprehension as an embedded feature of their training data, it\u2019s either explicit or robust in its definition. No serious attempt has yet been undertaken to endow LLMs with the kind of empathy and understanding that defines humans at their most perceptive.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--mountain\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tFrom Copilot to CoOrchestration\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>Silvio Savarese gives a glimpse into the future of generative AI.<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/blog.salesforceairesearch.com\/from-copilot-to-coorchestration\/\" target=\"_blank\">\n\t\t\t\t<span>Read more<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-mountain\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png\"\n\t\talt=\"Illustration of mountain\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>AGI will be expected to connect with humans at a deeper, more meaningful level by leveraging an understanding of the needs of and psychology of humans as both individuals and groups, the social conventions that unite us, and, of course, the simple fact we are physical, mortal beings \u2014 and all that entails \u2014 rather than interchangeable digital entities.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>AGI will be expected to connect with humans at a deeper, more meaningful level by leveraging an understanding of the needs of and psychology of humans as both individuals and groups, the social conventions that unite us, and, of course, the simple fact we are physical, mortal beings \u2014 and all that entails \u2014 rather than interchangeable digital entities.<\/p>\n<\/blockquote>\n\n\n\n<p>Another boundary that AGI will need to cross is<strong> <\/strong>embodiment<strong>.<\/strong> In the simplest forms, embodiment refers to engagement with a physical or virtual world in a way that mirrors a human\u2019s experiential understanding of that world. Our senses deliver a kind of \u201cdata\u201d loosely akin to text, images, or sounds, and we also <em>integrate<\/em> them from one moment to the next, suffusing each with meaning that goes far beyond any particular detail. When we learn a new task, for instance, such as a better way to cut a vegetable on a cutting board, we integrate the tactile experience of the vegetable\u2019s skin against our fingers, the feeling of the knife handle in our hand, the concern about the blade as it gets closer to our skin, and visuals of everything we see, and even the sounds and scents of the slices piling up.<\/p>\n\n\n\n<p>Additionally, we integrate these moments with concepts that are rarely directly captured by today\u2019s datasets \u2014 an understanding of causality (how each step in the process must be completed before the next can happen), an understanding of physics and materials (how much force it takes to break the skin of the vegetable with a knife, or the friction the blade faces once it hits the cutting board), and even human psychology (why cooking is a worthwhile pursuit). Today\u2019s AI is only dimly aware of these concepts. Embodiment represents a major chasm to cross for achieving AGI.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-might-agi-mean-for-the-way-we-live\"><strong>What might AGI mean for the way we live?<\/strong><\/h2>\n\n\n\n<p>When one imagines AGI ability applied throughout our lives, the applications are, quite possibly, limitless. AGI will perform many tasks that humans already do with unparalleled efficiency, and those far beyond human capabilities.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tArtificial General Intelligence Examples\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p><p>Here are some ways that AGI might be used:\u00a0<br>\u2022 Acting as an everyday copilot, providing guidance and assistance in various tasks from shopping to party planning<br>\u2022 Offering expert-level understanding of diet, fitness, medication, and disease mechanisms, leading to effective diagnosis and therapies<br>\u2022 Assisting healthcare workers by handling administrative and logistical tasks, reducing their workload and minimizing medical errors<br>\u2022 Entertaining with not only recommendations for movies, music, and books, but also creating entirely new works based on preferences<br>\u2022 Serving as a career collaborator, mentor, and problem-solver, and even contributing to the development of new products and industries<\/p>\t<\/div>\n\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>True AGI would not only be able to productively contribute to any such conversation\u200c \u2014 \u200cand perhaps even consistently solve our problems given enough time and information \u2014 but make the reasoning behind its \u201cthinking\u201d clear, even tailoring the nature of that conversation to the expectations of the user.<\/p>\n\n\n\n<p>Imagine a kind of \u201ceveryday AGI copilot,\u201d ready to provide whatever input or guidance its user might need and take friction out of life. They will take care of shopping, plan a party, make a financial decision, or mediate a disagreement with a friend. They will be present in the home, work, school, in transit, in every environment in which you operate. AI will engage with vast networks of AIs from those environments to enable local services and capabilities.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Imagine a kind of \u201ceveryday AGI copilot,\u201d ready to provide whatever input or guidance its user might need and take friction out of life.<\/p>\n<\/blockquote>\n\n\n\n<p>AGI promises to transform our relationship with our health as well, bringing expert-level understanding of diet, fitness, medication, and general life practices to everyone capable of accessing it. Potentially,&nbsp;AGI could understand the mechanisms of disease so comprehensively that it can offer effective diagnosis and therapies to treat and cure them. Imagine real-time health monitoring and detection, such as sensing the earliest cancer cells dividing and recommending genome-specific therapies to eliminate the disease. <\/p>\n\n\n\n<p>For doctors and other healthcare workers, all of the administrative and logistical work will be done by AIs, <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/generative-ai-skills-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">freeing<\/a> at least a day a week for every worker. Medical errors are common and AIs are likely to be one of the best tools for helping medical workers avoid them, like assessing test data, drug dosage, and continuously updating the workers knowledge. Imagine an intensive care unit where humans and AIs collaborate in full-time patient monitoring and testing or an operating room where humans and AIs collaborate, often carrying out surgical tasks that require extreme levels of control as in brain surgery.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--green-cliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tEvolutionary AI: From Apple\u2019s Knowledge Navigator to Salesforce Einstein.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/future-ai-scenario\/\" target=\"_blank\">\n\t\t\t\t<span>Go deeper into an AI future<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-green-cliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png\"\n\t\talt=\"Illustration of green-cliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>For entertainment, AGI won\u2019t just be able to suggest movies, music, and books we\u2019re likely to enjoy\u200c \u2014 \u200csomething today\u2019s AI models often do quite well \u2014 but would be able to literally <em>create<\/em> such works entirely from scratch, based on the precise preferences and desires of the user. Advances in both text and video generation are already unfolding at an impressive pace, which raises an obvious question\u200c \u2014 \u200cwill future AI models be able to invent entire storylines, translate them into detailed shooting scripts with characters, dialogue, transitions, and the like, then generate feature-length, ultra-HD video footage to bring it to life? Imagine an expertly-crafted sequel to your favorite movie, book, or even video game, allowing you to return to a beloved fictional world as often as you want to find new adventures waiting for you. And even this, as ambitious as it sounds, is just the beginning of the ways AI might entertain us in ways currently unimaginable. When such capabilities are combined with virtual and augmented reality, the vision grows even broader.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Although it\u2019s hard to conceive today, AGI agents would make for such great conversation partners and creative collaborators that, over time, we\u2019d come to view them as peers, and maybe even friends. As AGI develops, its place in our world may soon be as social as it is practical. Considering that humans have developed unexpectedly deep bonds with machines as far back as the <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/generative-ai-skills-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">ELIZA chatbot<\/a> in the 1960s\u200c \u2014 \u200cabout as simple and limited a conversation agent as can be imagined \u2014 we shouldn\u2019t be surprised by the possibility of superhuman intelligence becoming a captivating companion.\u00a0<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Although it\u2019s hard to conceive today, AGI agents would make for such great conversation partners and creative collaborators that, over time, we\u2019d come to view them as peers, and maybe even friends.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-might-agi-mean-for-the-way-we-work\"><strong>What might AGI mean for the way we work?<\/strong><\/h2>\n\n\n\n<p>AGI will surely deliver similarly transformative capabilities to reshape the way we work and redefine productivity. Its reasoning abilities, access to data, and conversational skills will make it a natural collaborator and even mentor for almost any kind of career. Whether it\u2019s simply gut-checking a decision or asking for a complete strategy to accomplish a task, AGI may eventually become the ideal partner in getting anything done. Of course, augmenting human workers is only the beginning. AGI could extend to the development of entirely new products, such as the next great basketball shoe, smartphone, or refrigerator, and entirely new product categories.&nbsp;<\/p>\n\n\n\n<p>Just as AGI will likely help us all remain healthier as individuals, it promises a similar boost in the health and stability of organizations. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Just as AGI will likely help us all remain healthier as individuals, it promises a similar boost in the health and stability of organizations. <\/p>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\" id=\"h-how-salesforce-s-ai-designed-proteins-could-help-uncover-potential-medical-treatments\">How Salesforce\u2019s AI-Designed Proteins Could Help Uncover Potential Medical Treatments<\/h5>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/BHDoYePXmU6YJifNh3BE8c.jpg\"  data-uuid=\"BHDoYePXmU6YJifNh3BE8c\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p><em>Salesforce ProGen \u2014 an AI language model trained on the largest protein database available \u2014 shows how generative AI can lead to potential solutions for addressing challenges in human disease and the environment.<\/em><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/einstein-copilot-explained\/\">Read more<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Imagine bringing expert level intelligence\u200c \u2014 \u200cand, likely, far beyond \u2014 to every moment of every day of a business&#8217;s life, ensuring that problems are anticipated as far in advance as possible, and addressed in the very first moment action can be taken. AGI will be able to actively manage large, complex networks, such as urban traffic flow, global supply chains, and energy grids, adapting in real time to the real world. In the chemical and biological sciences, AGI will create AI alchemists with the ability to control vast numbers of molecules and design and produce <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/salesforce-progen-ai-language-model\/\" target=\"_blank\" rel=\"noreferrer noopener\">novel materials such as proteins for biotechnology<\/a> and medical research and crystal structures that lead to entirely new alloys and materials.\u00a0\u00a0<\/p>\n\n\n\n<p>AGI will also accelerate technology to create more powerful, intelligent robots. Whether that takes the form of a Hollywood-style bipedal robots or something else entirely, it\u2019s all but certain that AGI wouldn\u2019t just change knowledge work, but labor as we know it. <\/p>\n<\/div>\n<\/div>\n\n\n\n<p>Highly-efficient machines at warehouses, factories, farms, and other facilities will take the baton from human operators and unleash productivity and throughput never before possible, all while reducing accidents, mistakes, and defects. At some point AGI might be able to encompass all of the mammalian senses \u2014 sight, sound, smell, taste, and touch \u2014 creating an entirely new robotic species.<\/p>\n\n\n\n<p>In addition, connecting the human brain to AI systems that can read signals directly from the brain has enormous potential for a variety of tasks. Neural prosthetics will improve the functions of the brain, such as memory loss or the damage caused by a stroke, and AI-enabled limbs would bridge humans and robotics. VR and AR experiences could be more immersive and intuitive by directly tapping into the user&#8217;s neural response. And, at some point the human brain and AGIs could form a more symbiotic relationship and create a new species.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-building-agi-safeguards-with-trust-at-the-center\"><strong>Building AGI safeguards with trust at the center<\/strong><\/h2>\n\n\n\n<p>Throughout history, technological advancements have consistently yielded both beneficial and adverse outcomes. We\u2019ve shared what we foresee as the benefits of AGI for humanity. We know that bad actors will try to exploit the technology for harm, with autonomous weapons, invasive surveillance, economic manipulation, and cyberattacks and disinformation campaigns on an unprecedented scale. AGI will reflect the best and worst of us.<\/p>\n\n\n\n<p>The future of AGI depends on building safeguards to make sure that AI systems do not make wrong decisions, are competent at their assigned task, and <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-cyber-attack-prevention\/\" target=\"_blank\" rel=\"noreferrer noopener\">are more immune to cyber attack<\/a>, where bad actors can take control or hijack the AI systems and perform hostile actions. It\u2019s also coming up with legal frameworks to account for mistakes (similar to autonomous driving \u2014 if the car is in an accident, determining who is liable \u2014 the owner of the car or the company that owns the AI).<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>The way forward with AGI is to make trust the number one priority, which is a significant challenge given AGI will perform tasks with less human supervision (ideally none).<\/p>\n<\/blockquote>\n\n\n\n<p>The way forward with AGI is to make <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-executive-order-trust\/\" target=\"_blank\" rel=\"noreferrer noopener\">trust<\/a> the number one priority, which is a significant challenge given AGI will perform tasks with less human supervision (ideally none). This is a pivotal moment, the time that historians will look back on to assess whether we leveraged AI to make progress on issues like trust, equality, health, and climate change, or allowed technology to deepen our crises. We will need to take steps \u2014 through human oversight, ethical frameworks, and global cooperation \u2014\u00a0 to ensure this revolutionary technology is aligned with human values and that the benefits serve all of humanity.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-go-deeper\"><strong>Go deeper<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Uncover additional \u200b\u200bexecutive perspectives, plus original research and the stories behind the news from the world\u2019s #1 AI CRM on the <a href=\"https:\/\/www.salesforce.com\/uk\/news\/all-stories\/?order=&amp;date=&amp;filters%5Bdate_start%5D=&amp;date=&amp;filters%5Bdate_end%5D=&amp;filters%5Bsf_topic%5D=artificial-intelligence&amp;filters%5Bsf_content_type%5D=&amp;filters%5Bsf_industry%5D=&amp;filters%5Bsf_product%5D=&amp;panel-status=open#section-title\" target=\"_blank\" rel=\"noreferrer noopener\">AI Insights<\/a> page<\/li>\n\n\n\n<li>Find more stories on tech ethics on the <a href=\"https:\/\/www.salesforce.com\/uk\/news\/topics\/technology-ethics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Newsroom<\/a>, including <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-safety-culture\/\" target=\"_blank\" rel=\"noreferrer noopener\">this byline<\/a> from Salesforce\u2019s Principal Architect for Ethical AI and <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/salesforce-research-ai-story\/\" target=\"_blank\" rel=\"noreferrer noopener\">this story<\/a> about how Salesforce AI research is shaping society\u00a0<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-about-the-authors\">About the authors<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"69503-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"1024\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=1024\" alt=\"\" class=\"wp-image-69503\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg 1995w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=1536&amp;h=1536 1536w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=193&amp;h=193 193w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=1218&amp;h=1218 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Silvio Savarese is an Executive Vice President and Chief Scientist of Salesforce Research as well as an Adjunct Faculty of Computer Science at Stanford University, where he served as an Associate Professor with tenure until winter 2021.<\/figcaption><\/figure>\n<div id=\"69503-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1995\" height=\"1995\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=1024\" alt=\"\" class=\"wp-image-69503\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg 1995w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=1536&amp;h=1536 1536w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=193&amp;h=193 193w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/Silvio-Headshot-e1705528053403.jpg?w=1218&amp;h=1218 1218w\" sizes=\"auto, (max-width: 1995px) 100vw, 1995px\" \/><figcaption class=\"wp-element-caption\">Silvio Savarese is an Executive Vice President and Chief Scientist of Salesforce Research as well as an Adjunct Faculty of Computer Science at Stanford University, where he served as an Associate Professor with tenure until winter 2021.<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"alignleft size-large is-resized prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"69504-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"1024\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=1024\" alt=\"\" class=\"wp-image-69504\" style=\"width:405px;height:auto\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg 1995w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=1536&amp;h=1536 1536w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=193&amp;h=193 193w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=1218&amp;h=1218 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Peter Schwartz is Senior Vice President of Strategic Planning and Chief Futures Officer at Salesforce. He previously co-founded the Global Business Network (GBN), a corporate strategy firm specializing in future-think and scenario planning.<\/figcaption><\/figure>\n<div id=\"69504-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image alignleft size-large is-resized prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1995\" height=\"1995\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=1024\" alt=\"\" class=\"wp-image-69504\" style=\"width:405px;height:auto\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg 1995w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=1536&amp;h=1536 1536w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=193&amp;h=193 193w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/P-Schwartz-by-christopher-michel-10-27-22-e1705528005331.jpg?w=1218&amp;h=1218 1218w\" sizes=\"auto, (max-width: 1995px) 100vw, 1995px\" \/><figcaption class=\"wp-element-caption\">Peter Schwartz is Senior Vice President of Strategic Planning and Chief Futures Officer at Salesforce. He previously co-founded the Global Business Network (GBN), a corporate strategy firm specializing in future-think and scenario planning.<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>This article, authored by two prominent Salesforce thinkers, explores AGI\u2019s potential impact&nbsp;on&nbsp;our lives, including entertainment, relationships, and the workplace. It also emphasizes the need for responsible development and ethical frameworks to ensure AGI aligns with human values and benefits all of humanity. The article answers these questions and more: Step into a future shaped by [&hellip;]<\/p>\n","protected":false},"author":127,"featured_media":69501,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[4035],"sf_theme":[4064],"sf_topic":[3978,3986,4095],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[4301],"sf_collection":[],"sf_visibility":[],"coauthors":[4305,4154],"class_list":["post-69505","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-feature-stories","sf_theme-artificial-intelligence","sf_topic-artificial-intelligence","sf_topic-digital-transformation","sf_topic-technology-ethics","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What is artificial general intelligence? How will it shape the future?<\/title>\n<meta name=\"description\" content=\"What\u2019s the meaning of AGI (artificial general intelligence)? Imagine the cognitive capabilities of a human combined with speed, memory, reliability, and scalability of high-performance computing.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/what-is-artificial-general-intelligence\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Artificial General Intelligence: Casting a Vision for a Better Future\" \/>\n<meta property=\"og:description\" content=\"What\u2019s the meaning of AGI (artificial general intelligence)? Imagine the cognitive capabilities of a human combined with speed, memory, reliability, and scalability of high-performance computing.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/what-is-artificial-general-intelligence\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-18T17:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-23T13:55:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/VisionFutureAGI.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Silvio Savarese, Peter Schwartz\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Silvio Savarese and Peter Schwartz\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/uk\/news\/stories\/what-is-artificial-general-intelligence\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/uk\/news\/stories\/what-is-artificial-general-intelligence\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/uk\/news\/#\/schema\/person\/image\/c407fc279130effba3b3388f3e98b8c2\"},{\"@id\":\"https:\/\/www.salesforce.com\/uk\/news\/#\/schema\/person\/image\/fcbfa320dcc02178733a97283d6433f0\"}],\"headline\":\"Artificial General Intelligence: Casting a Vision for a Better Future\",\"datePublished\":\"2024-01-18T17:00:00+00:00\",\"dateModified\":\"2024-01-23T13:55:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/uk\/news\/stories\/what-is-artificial-general-intelligence\/\"},\"wordCount\":3007,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/uk\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/uk\/news\/stories\/what-is-artificial-general-intelligence\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/01\/VisionFutureAGI.jpg\",\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/uk\/news\/stories\/what-is-artificial-general-intelligence\/\",\"url\":\"https:\/\/www.salesforce.com\/uk\/news\/stories\/what-is-artificial-general-intelligence\/\",\"name\":\"What is artificial general intelligence? 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