{"id":69904,"date":"2024-03-07T06:00:00","date_gmt":"2024-03-07T14:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=69904"},"modified":"2024-03-07T15:25:37","modified_gmt":"2024-03-07T15:25:37","slug":"ai-in-healthcare-research","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-in-healthcare-research\/","title":{"rendered":"Bot Docs? Not Likely: 69% of US Adults Uncomfortable Being Diagnosed by AI"},"content":{"rendered":"\n

From wearable health devices to virtual doctor’s appointments, healthcare has come a long way. But there\u2019s one change people don’t want to see: doctors replaced with AI. That\u2019s according to Salesforce\u2019s Pulse of the Patient Snapshot<\/em>, which surveyed more than 1,400 adults in the U.S. and revealed that 69% of them are uncomfortable with healthcare companies using AI to diagnose them. <\/p>\n\n\n\n

However, people haven’t ruled out AI entirely. More than half of respondents are comfortable with AI in nonclinical use cases, such as scheduling appointments and estimating medical expenses. This indicates an opportunity for healthcare organizations to focus on using AI in areas that free up physicians to spend more time with their patients.<\/p>\n\n\n\n

Why it matters:<\/strong> According to an Athenahealth survey<\/a>, more than 90% of U.S. physicians report feeling burned out on a \u201cregular basis,\u201d especially by overwhelming administrative workloads, reduced staffing, and rising patient expectations. AI can help alleviate the burden of paperwork, clerical requirements, and other nonclinical tasks that have piled up over the years. <\/p>\n\n\n\n

Salesforce perspective: <\/strong>\u201cAI won\u2019t replace doctors, it will \u200caugment them. People highly value and trust the personal relationship with their doctors, and AI should be seen as a tool to enhance and support that relationship, rather than a substitute. By automating administrative burdens and streamlining workflows, AI can empower doctors to deliver even better care and personalize patient experiences.\u201d \u2013 Amit Khanna, SVP & GM, Health<\/p>\n\n\n\n

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By automating administrative burdens and streamlining workflows, AI can empower doctors to deliver even better care and personalize patient experiences.<\/p>\nAmit Khanna, SVP & GM, Health<\/cite><\/blockquote>\n\n\n\n