{"id":70139,"date":"2024-04-18T08:00:00","date_gmt":"2024-04-18T07:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=70139"},"modified":"2024-04-18T08:02:32","modified_gmt":"2024-04-18T07:02:32","slug":"ai-data-ireland","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-data-ireland\/","title":{"rendered":"AI and Trusted Data Will Make Every Irish Business Smarter"},"content":{"rendered":"\n<p>Every business leader today knows they need to make major investments in artificial intelligence (AI) to fuel growth and strengthen customer relationships. They see AI as <em>the<\/em> tool to augment their people and drive more productivity.<\/p>\n\n\n\n<p>At the foundation of this exciting new frontier is data, and how to use it effectively and responsibly to power AI. When you bring together all of your business and customer data into one place for AI, customers can see high efficiency gains.&nbsp;<\/p>\n\n\n\n<p>However, businesses \u200chave concerns around privacy, accuracy, and safety. At Salesforce, we hear customers asking how they can trust the source of data, and how they can securely manage it. Generative AI is creative and vibrant \u2014 but it sometimes gets things wrong.<\/p>\n\n\n\n<p>In addition, <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/connectivity-report-announcement-2024\/\" target=\"_blank\" rel=\"noreferrer noopener\">62% of business leaders<\/a> say their organisation isn\u2019t yet equipped to harmonise data systems to fully leverage AI, which is impeding the transition and further heightening the strain on their teams.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-showcasing-ireland-s-innovators-nbsp\"><strong>Showcasing Ireland\u2019s innovators&nbsp;<\/strong><\/h2>\n\n\n\n<p>At <a href=\"https:\/\/www.salesforce.com\/eu\/campaign\/salesforce-ireland\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Ireland\u2019s Innovation Day in Dublin<\/a>, customers will share their inspiring AI innovation stories and how they\u2019re building trusted customer relationships. Leading organisations Bord G\u00e1is Energy, Brown Thomas and Accounts IQ will join us on stage to demonstrate how they are accelerating their digital transformation journeys with Salesforce.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.bordgaisenergy.ie\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bord G\u00e1is Energy<\/a>, one of Ireland&#8217;s leading energy suppliers, is working towards improving customer satisfaction and boosting operational efficiency with Salesforce. Bord G\u00e1is Energy are already seeing the benefits of improved efficiency through campaign management, leveraging <a href=\"https:\/\/www.salesforce.com\/uk\/products\/marketing\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Marketing Cloud<\/a>.&nbsp;<\/li>\n\n\n\n<li>Luxury fashion retailer <a href=\"https:\/\/www.salesforce.com\/uk\/resources\/customer-stories\/brown-thomas-arnotts\/\" target=\"_blank\" rel=\"noreferrer noopener\">Brown Thomas<\/a> is using Salesforce to create personalised customer experiences that enhance loyalty. <a href=\"https:\/\/www.salesforce.com\/uk\/products\/commerce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Commerce Cloud<\/a> provides journeys that are consistent and engaging across digital channels, and gives teams real-time visibility of online transactions and products across its warehouse and stores. <a href=\"https:\/\/www.salesforce.com\/uk\/products\/marketing\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Marketing Cloud<\/a> is transforming key stages in the customer relationship, such as order updates and wishlist reminders. All of this is enabling Brown Thomas to efficiently expand its operations and pursue new growth opportunities.<\/li>\n\n\n\n<li>Cloud-based account software company <a href=\"https:\/\/www.accountsiq.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">AccountsIQ<\/a> is using Salesforce to scale its customer service and onboarding as its business grows at pace. <a href=\"https:\/\/www.salesforce.com\/uk\/products\/service-cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a> will be equipping its service agents with AI to enhance self-service and knowledge, increasing productivity across teams.<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards 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Fabric: New Guided Determinism and Governance Controls to Scale Multi-Vendor AI Faster\u00a0\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"73572\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/uk\/news\/linked-content\/liv-golf-launches-fan-caddie-powered-by-salesforces-agentforce-360-a-personalized-ai-agent-that-reimagines-the-global-golf-fan-experience\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" 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class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/uk\/news\/linked-content\/liv-golf-launches-fan-caddie-powered-by-salesforces-agentforce-360-a-personalized-ai-agent-that-reimagines-the-global-golf-fan-experience\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tLIV Golf Launches \u2018Fan Caddie\u2019 Powered by Salesforce\u2019s Agentforce 360: A Personalized AI Agent That Reimagines the Global Golf Fan Experience\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/uk\/news\/wp-json\/wp\/v2\/posts\/70139\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-powering-trusted-ai-engagements-nbsp\"><strong>Powering trusted AI engagements&nbsp;<\/strong><\/h2>\n\n\n\n<p>For 25 years, Salesforce has been focused on helping businesses better connect with their customers.&nbsp;<\/p>\n\n\n\n<p>We\u2019re laser-focused on delivering the AI that gives our customers what they want\u2013 higher productivity, higher value customer relationships and higher margins. And confidence that their data is secure and trustworthy.<\/p>\n\n\n\n<p>With the <a href=\"https:\/\/www.salesforce.com\/products\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein 1 Platform<\/a> we\u2019re helping all our customers get to AI and become smarter, and with <a href=\"https:\/\/www.salesforce.com\/uk\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a> we\u2019re bringing all their data together. Data Cloud <em>processes two trillion records every month and<\/em> continues to power all CRM and AI engagements across sales, service, marketing, commerce, and more.&nbsp;<\/p>\n\n\n\n<p>We\u2019re clear that our customers\u2019 data is not our product \u2014 and it never has been. That\u2019s never been more important than right now. Our customers know that trust is our #1 value and that we\u2019ll always lead with <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-safety-culture\/\" target=\"_blank\" rel=\"noreferrer noopener\">ethics and transparency<\/a>.<\/p>\n\n\n\n<p>We&#8217;re successful when they can make their customers successful. We\u2019re excited to bring some of Ireland\u2019s biggest brands into the future with innovative products that are relevant, integrated, and easy to use. This is just the start of our journey with CRM, AI, data and trust.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--media\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tIntroducing Salesforce&#039;s Einstein 1 Platform\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>Einstein 1 Platform unifies your data, AI, CRM, development, and security into a single, comprehensive platform<\/p>\t<\/div>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1124\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/02\/Graphic.png?w=1024\" class=\"tidbit\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/02\/Graphic.png 1377w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/02\/Graphic.png?w=273&amp;h=300 273w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/02\/Graphic.png?w=768&amp;h=843 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/02\/Graphic.png?w=933&amp;h=1024 933w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/02\/Graphic.png?w=241&amp;h=264 241w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/02\/Graphic.png?w=333&amp;h=365 333w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/02\/Graphic.png?w=678&amp;h=744 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/02\/Graphic.png?w=137&amp;h=150 137w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/02\/Graphic.png?w=176&amp;h=193 176w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/02\/Graphic.png?w=1218&amp;h=1337 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t<\/aside>\n\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn about <a href=\"https:\/\/www.salesforce.com\/eu\/campaign\/salesforce-ireland\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ireland Innovation Day<\/a><\/li>\n\n\n\n<li>Learn how <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/what-is-einstein-1-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce&#8217;s Einstein 1 Platform transforms customer experiences with CRM, AI, Data, and Trust<\/a><\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2023\/05\/04\/salesforce-dublin-office\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Tower Dublin<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Every business leader today knows they need to make major investments in artificial intelligence (AI) to fuel growth and strengthen customer relationships. They see AI as the tool to augment their people and drive more productivity. At the foundation of this exciting new frontier is data, and how to use it effectively and responsibly to [&hellip;]<\/p>\n","protected":false},"author":162,"featured_media":70176,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[3994],"sf_theme":[4064,3985],"sf_topic":[3978,4331],"sf_product":[4290,4345],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[4088],"sf_collection":[],"sf_visibility":[],"coauthors":[4340],"class_list":["post-70139","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_theme-artificial-intelligence","sf_theme-digital-transformation","sf_topic-artificial-intelligence","sf_topic-data","sf_product-data-cloud","sf_product-einstein","sf_location-uki"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AI and Trusted Data Will Make Every Irish Business Smarter - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-data-ireland\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI and Trusted Data Will Make Every Irish Business Smarter\" \/>\n<meta property=\"og:description\" content=\"Every business leader today knows they need to make major investments in artificial intelligence (AI) to fuel growth and strengthen customer relationships. They see AI as the tool to augment their people and drive more productivity. 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