{"id":70560,"date":"2024-06-06T07:59:00","date_gmt":"2024-06-06T06:59:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=70560"},"modified":"2024-06-10T15:43:50","modified_gmt":"2024-06-10T14:43:50","slug":"dpd-customer-personalisation","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/dpd-customer-personalisation\/","title":{"rendered":"DPD Drives Customer Personalisation, Delivery Satisfaction, and Growth with Salesforce"},"content":{"rendered":"\n

Leading UK delivery company DPD<\/a> is using Salesforce\u2019s Einstein 1 platform<\/a> to transform its customer experience and boost productivity across its business.<\/p>\n\n\n\n

Why it\u2019s important:<\/strong> 81% of UK customers say the experience a company provides is just as important as its products and services, according to Salesforce research<\/a>, and 78% expect faster service alongside technological developments.<\/p>\n\n\n\n

Driving the news:<\/strong> DPD has ambitious plans to use the power of the Einstein 1 platform<\/a> to enable its users to deliver even better customer service, reduce time taken in the sales cycle, and make efficiencies across all 43 departments by automating repetitive and time-consuming tasks, and allow employees to focus on the important tasks that add value to their customers.<\/p>\n\n\n\n

Delivering around 400 million parcels a year, this year the company topped the UK Money Saving Expert\u2019s delivery performance <\/a>poll for the ninth time – more times than any other carrier.<\/p>\n\n\n\n

Leveraging Service Cloud<\/a>, Sales Cloud<\/a>, Marketing Cloud<\/a>, and Mulesoft<\/a>, DPD is boosting experiences for customers and employees alike.<\/p>\n\n\n\n