{"id":70841,"date":"2024-06-26T13:00:00","date_gmt":"2024-06-26T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=70841"},"modified":"2024-06-26T12:49:40","modified_gmt":"2024-06-26T11:49:40","slug":"autonomous-ai-research","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/autonomous-ai-research\/","title":{"rendered":"67% of UK and Ireland Workers Trust an Autonomous AI Future, but Humans Critical to Getting There"},"content":{"rendered":"\n<p><em>Editor\u2019s note: Visualisations included in this article are set to global research responses by default. UK and Ireland responses are available via filter.<\/em><\/p>\n\n\n\n<p>Today&#8217;s UK and Ireland (UKI) workers already trust AI to do almost half of their work tasks, according to new Salesforce research. While workers feel most comfortable when AI and humans work together, they are also beginning to trust AI to complete time-saving tasks autonomously, like writing code, uncovering data insights, and drafting written communications.&nbsp;<\/p>\n\n\n\n<p>Workers aren\u2019t ready to trust everything to AI just yet. The research shows that workers prefer tasks like onboarding, training, and keeping data safe to be overseen by humans. But this may not be for long. The data also suggests that investing in knowledge and education builds trust in an autonomous AI future.\u00a0<\/p>\n\n\n\n<p><strong>Why it matters: <\/strong>As technology advances, people <a href=\"https:\/\/www.youtube.com\/watch?v=SSgslQPSQ9U\" target=\"_blank\" rel=\"noreferrer noopener\">are getting a glimpse<\/a> into a future in which AI can operate entirely on its own. The Salesforce research, which surveyed 1,356 people across the UK and Ireland, revealed that workers are excited about an AI-powered future. They also stressed the importance of a human touch as they build trust, knowledge, and experience with AI tools. Responses formed part of a survey of nearly 6,000 respondents around the world.<\/p>\n\n\n\n<p>The research found:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-uk-and-ireland-workers-especially-leaders-are-offloading-tasks-to-ai-and-beginning-to-trust-an-autonomous-future\"><strong>UK and Ireland workers, especially leaders, are offloading tasks to AI and beginning to trust an autonomous future<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Workers today trust AI to do roughly 29% of their work tasks, indicating a shift among workers to offloading tasks to AI.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Leaders are more trustworthy of AI than their employees \u2014 senior managers and directors trust AI to do 78% of their work, while rank-and-file workers trust AI to do 67%.\u00a0<\/p>\n<\/blockquote>\n\n\n\n<ul class=\"wp-block-list\">\n<li>67% of UKI workers will eventually trust AI to operate autonomously. This number includes:\n<ul class=\"wp-block-list\">\n<li>7% of workers who trust AI to operate autonomously <strong>today.<\/strong><\/li>\n\n\n\n<li>14% of workers who will trust AI to operate autonomously in <strong>less than three years.<\/strong><\/li>\n\n\n\n<li>46% of\u00a0 workers who will trust AI to operate autonomously in<strong> three or more years.<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-while-uki-workers-prefer-ai-human-collaboration-they-re-starting-to-trust-ai-for-certain-tasks\"><strong>While UKI workers prefer AI-human collaboration, they\u2019re starting to trust AI for certain tasks<\/strong><\/h2>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/WouldyoutrustAIhumansorbothtodothefollowingwork\/Dashboard1?:language=en-US&#038;:sid=&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Today, UKI workers trust<strong> humans and AI<\/strong> to do most tasks together.\u00a0\n<ul class=\"wp-block-list\">\n<li>68% trust humans and AI to uncover data insights together.\u00a0<\/li>\n\n\n\n<li>66% trust humans and AI to write code together.\u00a0<\/li>\n\n\n\n<li>59% trust them to develop internal and external communications together.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>When asked if these workers trusted AI to do any of these same tasks <strong>autonomously<\/strong>, the answer, for a small group, was some. Tasks they felt comfortable with offloading to autonomous AI included:\n<ul class=\"wp-block-list\">\n<li>12% trust AI to write code autonomously.<\/li>\n\n\n\n<li>12% trust AI to uncover data insights on its own.<\/li>\n\n\n\n<li>9% trust AI to develop internal and external communications without a human.<\/li>\n\n\n\n<li>12% trust autonomous AI to act as their personal assistant.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Other tasks, according to respondents, require having a human involved right now. UKI workers are most likely to trust <strong>humans alone<\/strong> to do the following:\u00a0\n<ul class=\"wp-block-list\">\n<li>52% trust humans alone to be inclusive.\u00a0<\/li>\n\n\n\n<li>52% trust humans alone to onboard and train employees.<\/li>\n\n\n\n<li>41% trust humans alone to keep data safe.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tHow Salesforce Builds Trust in AI Products.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-trust-patterns\/?d=cta-body-promo-8\" target=\"_blank\">\n\t\t\t\t<span>READ THE BYLINE<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-autonomous-ai-is-on-the-horizon-but-human-enablement-and-involvement-are-needed-to-get-there\"><strong>Autonomous AI is on the horizon, but human enablement and involvement are needed to get there<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Human involvement is needed to build trust in AI.\n<ul class=\"wp-block-list\">\n<li>67% of UKI workers say more human involvement would build their trust in AI.\u00a0<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Concerns about AI may come from a lack of understanding. Almost half of UKI workers say they do not know how AI is implemented (48%) or governed (50%) in their workplace.<\/li>\n\n\n\n<li><strong>According to the global data, workers who are knowledgeable<\/strong> about how AI is implemented and governed in their workplace are nearly <strong>5x more likely<\/strong> to say they will<strong> trust AI to operate autonomously within the next two years<\/strong> than those who are not knowledgeable.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Training may be another key to trusted autonomy:\n<ul class=\"wp-block-list\">\n<li>62% of UKI workers say more skill-building and training opportunities would build their trust in AI.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Technology Ethics<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"73662\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/how-law-firms-can-lead-the-agentic-ai-era\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/From-Oversight-to-Ownership_-Why-Law-Firms-Must-Lead-the-Agentic-AI-Era.png?w=1024\" class=\"content-card__image\" alt=\"How Law Firms Can Lead the Agentic AI Era\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/From-Oversight-to-Ownership_-Why-Law-Firms-Must-Lead-the-Agentic-AI-Era.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/From-Oversight-to-Ownership_-Why-Law-Firms-Must-Lead-the-Agentic-AI-Era.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/From-Oversight-to-Ownership_-Why-Law-Firms-Must-Lead-the-Agentic-AI-Era.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/From-Oversight-to-Ownership_-Why-Law-Firms-Must-Lead-the-Agentic-AI-Era.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/From-Oversight-to-Ownership_-Why-Law-Firms-Must-Lead-the-Agentic-AI-Era.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/From-Oversight-to-Ownership_-Why-Law-Firms-Must-Lead-the-Agentic-AI-Era.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/From-Oversight-to-Ownership_-Why-Law-Firms-Must-Lead-the-Agentic-AI-Era.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/From-Oversight-to-Ownership_-Why-Law-Firms-Must-Lead-the-Agentic-AI-Era.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/From-Oversight-to-Ownership_-Why-Law-Firms-Must-Lead-the-Agentic-AI-Era.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/03\/From-Oversight-to-Ownership_-Why-Law-Firms-Must-Lead-the-Agentic-AI-Era.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/how-law-firms-can-lead-the-agentic-ai-era\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tHow Law Firms Can Lead the Agentic AI Era \u2014 And What Clients Now Expect\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t8 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"71756\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/the-future-of-ai-agents-top-predictions-trends-to-watch-in-2026\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/11\/2026-Predictions.png?w=1024\" class=\"content-card__image\" alt=\"2026 Predictions\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/11\/2026-Predictions.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/11\/2026-Predictions.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/11\/2026-Predictions.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/11\/2026-Predictions.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/11\/2026-Predictions.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/11\/2026-Predictions.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/11\/2026-Predictions.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/11\/2026-Predictions.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/11\/2026-Predictions.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/11\/2026-Predictions.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/the-future-of-ai-agents-top-predictions-trends-to-watch-in-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tThe Future of AI Agents: Top Predictions and Trends to Watch in 2026\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t15 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/uk\/news\/wp-json\/wp\/v2\/posts\/70841\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>Salesforce perspective: <\/strong>\u201cWorkers are excited about an AI-powered future and the research shows us that human engagement can help us get there. By empowering <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/human-at-the-helm\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">humans at the helm<\/a> of today\u2019s AI systems, we can build trust and drive adoption \u2013 enabling workers to unlock all that AI has to offer.\u201d \u2013 <strong>Paula Goldman, Chief Ethical and Humane Use Officer<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>By empowering <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/human-at-the-helm\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">humans at the helm<\/a> of today\u2019s AI systems, we can build trust and drive adoption \u2013 enabling workers to unlock all that AI has to offer.<\/p>\n<cite><strong>Paula Goldman, Chief Ethical and Humane Use Officer<\/strong><\/cite><\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-go-deeper\"><strong>Go deeper:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>See how Salesforce <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-trust-patterns\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">builds trust<\/a> into its AI products<\/li>\n\n\n\n<li>Read a byline from Paula Goldman about why today\u2019s AI needs a <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/human-at-the-helm\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">human at the helm<\/a><\/li>\n\n\n\n<li>See what the team at Salesforce Futures has to say about <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI Agents<\/a>\u00a0<\/li>\n\n\n\n<li>Discover why the C-suite believes trusted AI drives <a href=\"https:\/\/www.salesforce.com\/news\/stories\/c-suite-research\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">revenue<\/a><\/li>\n<\/ul>\n\n\n\n<p><em>Methodology: Salesforce conducted a double-anonymous survey in partnership with YouGov from March 20 to April 3, 2024. It included nearly 6,000 full-time knowledge workers representing companies of a variety of sizes and sectors in nine countries, including the United States, the United Kingdom, Ireland, Australia, France, Germany, India, Singapore, and Switzerland. The survey took place online. 1,103 respondents were from the UK, and 253 from Ireland.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s note: Visualisations included in this article are set to global research responses by default. UK and Ireland responses are available via filter. Today&#8217;s UK and Ireland (UKI) workers already trust AI to do almost half of their work tasks, according to new Salesforce research. While workers feel most comfortable when AI and humans work [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":70840,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[3994],"sf_theme":[4064],"sf_topic":[3978,3986,4069],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[4088],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-70841","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_theme-artificial-intelligence","sf_topic-artificial-intelligence","sf_topic-digital-transformation","sf_topic-trust","sf_location-uki"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>67% of UK and Ireland Workers Trust an Autonomous AI Future, but Humans Critical to Getting There - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/autonomous-ai-research\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"67% of UK and Ireland Workers Trust an Autonomous AI Future, but Humans Critical to Getting There\" \/>\n<meta property=\"og:description\" content=\"Editor\u2019s note: Visualisations included in this article are set to global research responses by default. UK and Ireland responses are available via filter. Today&#8217;s UK and Ireland (UKI) workers already trust AI to do almost half of their work tasks, according to new Salesforce research. 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