{"id":71364,"date":"2024-09-16T05:00:00","date_gmt":"2024-09-16T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=71364"},"modified":"2024-09-16T13:44:08","modified_gmt":"2024-09-16T12:44:08","slug":"slack-dreamforce-24","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/slack-dreamforce-24\/","title":{"rendered":"Slack Brings Agents, Purpose-Built AI, and CRM Data into One Work Operating System to Fuel Productivity"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Slack delivers a comprehensive, agent-powered work operating system for every company of any size, in any industry<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>Slack turns all autonomous agents into teammates, bringing their actions and insights into the flow of work<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>Customers like RTL, Anaplan, Snyk, Accenture, Slalom, and more are transforming how their organizations work with Slack<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Salesforce today announced a series of new Slack innovations that enable organizations to bring their company knowledge, data, agents, apps, and automation into one agent-powered work operating system.&nbsp;<\/p>\n\n\n\n<p>In one conversational interface, teams can work alongside agents with purpose-built AI, unifying data across Slack and Salesforce.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Agentforce<\/strong><\/a><strong> in Slack:<\/strong> With a new user interface (UI) for agents, teams can now talk to their data, surface insights, and take action on tasks in Slack with Salesforce&#8217;s Agentforce Agents.<\/li>\n\n\n\n<li><strong>Third-party AI agents: <\/strong>AI agents and assistants from partners like Adobe, Anthropic, Cohere, Perplexity, and more can be deployed in the same trusted, secure environment in Slack.<\/li>\n\n\n\n<li><strong>Salesforce channels:<\/strong> A new type of channel that connects Salesforce CRM records to channel-based conversations in Slack gives teams a comprehensive space to collaborate on every account and opportunity, increasing alignment to move work forward. Coming soon, Salesforce channels will be embedded in the Salesforce user interface.<\/li>\n<\/ul>\n\n\n\n<p>New enhancements in Slack also include purpose-built AI functionality across search and automation as well as new solutions-based templates to unlock productivity for every use case and line of business.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>New <\/strong><a href=\"https:\/\/slack.com\/features\/ai\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Slack AI<\/strong><\/a><strong> features:<\/strong> Enhanced capabilities like <a href=\"https:\/\/slack.com\/features\/huddles\" target=\"_blank\" rel=\"noreferrer noopener\">huddle<\/a> notes, simplified automation, and improved search allow teams to work smarter, faster, and with greater focus.<\/li>\n\n\n\n<li><strong>Slack templates:<\/strong> Collections of ready-to-use templated channels, <a href=\"https:\/\/slack.com\/features\/canvas\" target=\"_blank\" rel=\"noreferrer noopener\">canvases<\/a>, <a href=\"https:\/\/slack.com\/features\/task-list\" target=\"_blank\" rel=\"noreferrer noopener\">lists<\/a>, and automated workflows make work in any department and for any task faster and more productive.<\/li>\n<\/ul>\n\n\n\n<p><strong>Why it matters: <\/strong>Work is broken. Desk workers report spending <a href=\"https:\/\/slack.com\/blog\/news\/new-slack-research-shows-accelerating-ai-use-at-work\" target=\"_blank\" rel=\"noreferrer noopener\">41%<\/a> of their day on tasks they consider low-value, <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2023-05-10-gartner-survey-reveals-47-percent-of-digital-workers-struggle-to-find-the-information-needed-to-effectively-perform-their-jobs\" target=\"_blank\" rel=\"noreferrer noopener\">nearly half<\/a> aren\u2019t able to find the information they need to do their jobs, and there are more <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/connectivity-report-announcement-2024\/\" target=\"_blank\" rel=\"noreferrer noopener\">apps and disconnected work<\/a> than ever before. Simply adding AI, with even more apps, into an already inefficient work system will only magnify these challenges. Teams need a better, more efficient way to work together \u2014 where agents become teammates, AI is purpose-built and intuitive, and customer data integrates into a single work operating system.\u00a0<\/p>\n\n\n\n<p><strong>Go deeper:<\/strong> Teams are improving their productivity by as much as 47% by anchoring their work in Slack\u2019s agent-powered work operating system. With the innovations announced today, customers can centralize everything they need to get work done more efficiently.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-innovation-details\"><strong>Innovation Details<\/strong><\/h2>\n\n\n\n<p><strong>Agents in Slack:<\/strong> Teams can seamlessly work alongside both Salesforce Agentforce agents and third-party agents as they close deals, create campaigns, solve customer problems, and drive projects to the finish line. Users engage with these agents via a new dedicated and secure UI in Slack.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agentforce (formerly Einstein Copilot) brings AI-powered CRM insights directly into Slack so users can act on customer data faster. <\/strong>Users can ask questions or give instructions in natural language, and they\u2019ll receive trusted responses grounded in both structured CRM data and unstructured conversational data. Agentforce can provide a status update on opportunities and cases, recommend next steps, draft emails and action plans, share those details in a direct message or channel, and more.<\/li>\n\n\n\n<li><strong>Agents from Agentforce, powered by <\/strong><a href=\"https:\/\/www.salesforce.com\/uk\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Data Cloud<\/strong><\/a><strong>, can reason, orchestrate tasks, and take action, delivering personalized experiences at scale<\/strong>. For example, Agentforce Sales Coach can autonomously facilitate role-plays within the context of a deal and provide personalized and objective feedback to help a seller improve their skills right in Slack.<\/li>\n\n\n\n<li><strong>Third-party agents help with tasks so users can focus on the work that matters. <\/strong>Users can build custom agents with purpose-built APIs or install third-party agents from the <a href=\"https:\/\/slack.com\/marketplace\/category\/At07HZAKCSAC\" target=\"_blank\" rel=\"noreferrer noopener\">Slack Marketplace<\/a>, a hub for Slack apps, agents, AI assistants, and more. Agents and AI assistants available in the Marketplace today come from Slack partners like Adobe Express and Cohere, with more coming soon from Anthropic, Amazon Q Business, Perplexity, IBM, and more. For example:\n<ul class=\"wp-block-list\">\n<li><strong>Adobe Express<\/strong> allows users to create on-brand content \u2014 like design presentations, media campaigns, social posts, or flyers \u2014 from a simple prompt.<\/li>\n\n\n\n<li><strong>Amazon Q Business<\/strong> answers questions, provides summaries, generates content, and securely completes tasks based on data and information in the customer\u2019s enterprise systems.<\/li>\n\n\n\n<li><strong>Anthropic&#8217;s Claude<\/strong> helps create, edit, and summarize content, analyzes data to identify patterns and insights, writes and debugs code, and accelerates research by synthesizing information from multiple sources.<\/li>\n\n\n\n<li><strong>Asana<\/strong> surfaces project insights and recommendations, such as status, blockers, next steps, and more, within the context of Slack conversations.<\/li>\n\n\n\n<li><strong>Box<\/strong> provides AI-powered content insights that help analyze uploaded account contracts, quickly answer competitive questions from internal documents, and summarize reports.<\/li>\n\n\n\n<li><strong>Cohere <\/strong>enhances efficiency with a conversational AI app in Slack that provides content and answers grounded in your proprietary business data.<\/li>\n\n\n\n<li><strong>Perplexity <\/strong>searches the web for trusted sources, providing accurate insights for competitive analysis and strategic recommendations.<\/li>\n\n\n\n<li><strong>Workday<\/strong> provides employees and managers with an AI assistant to access tasks and insights around financial and HR records such as pay, time and absence, job requisitions, and more.<\/li>\n\n\n\n<li><strong>Writer<\/strong> drafts assets, analyzes data, answers questions, and brainstorms new ideas with AI apps tailored to the customer\u2019s data, brand, and workflows.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"71360-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Salesforce-Agentforce.gif?w=1024\" alt=\"\" class=\"wp-image-71360\"\/><\/a><\/figure>\n<div id=\"71360-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Salesforce-Agentforce.gif?w=1024\" alt=\"\" class=\"wp-image-71360\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><strong>New Slack AI features: <\/strong>Teams can work smarter and faster by accessing an intuitive, purpose-built AI experience built natively in Slack. Since the release of Slack AI, customers have summarized more than 600 million messages, saving a collective 1.1 million hours across users.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Slack AI <\/strong><a href=\"https:\/\/slack.com\/features\/huddles\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>huddle<\/strong><\/a><strong> notes capture key takeaways and action items so users can focus on the work at hand and keep moving. <\/strong>When Slack AI is invited to a huddle, it uses real-time audio and messages shared in the huddle thread to organize a transcript and notes with citations, action items, and files shared into a canvas. Anyone in the channel or direct message where the huddle started can view the AI-powered notes, allowing the whole team to stay in the loop and take action, even if they missed the meeting.<\/li>\n\n\n\n<li><strong>AI <\/strong><a href=\"https:\/\/slack.com\/features\/workflow-automation\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Workflow Builder<\/strong><\/a><strong> generates workflows with simple conversational prompts so users can easily automate their tasks. <\/strong>Now, users can type out a prompt like &#8220;send a welcome message to teammates that join a channel&#8221; and Slack AI and Workflow Builder will automatically generate a workflow \u2014 no manual work required. With a new \u201csummarize channel\u201d step, users can create a workflow that publishes recurring summaries of \u2014 and in \u2014 their favorite channels.&nbsp;<\/li>\n\n\n\n<li><strong>Slack AI search now surfaces results with file and app knowledge so users can get richer and more relevant answers. <\/strong>Previously, users could ask questions in their own words in the Slack search bar and get a concise answer based on conversational data in Slack. Now, Slack AI will also generate answers from files uploaded and shared in Slack, canvases, transcripts from clips, documents from connected apps, Google and Microsoft files, and more. Slack AI uses <a href=\"https:\/\/www.salesforce.com\/blog\/what-is-retrieval-augmented-generation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Retrieval Augmented Generation (RAG)<\/a> to generate answers, with results that are unique to the user performing the search and only pull from messages or files that the user has access to in Slack.<\/li>\n<\/ul>\n\n\n\n<p>Customer data remains in Slack&#8217;s closed environment and is not used to train <a href=\"https:\/\/www.salesforce.com\/blog\/what-are-large-language-models\/\" target=\"_blank\" rel=\"noreferrer noopener\">large language models (LLMs)<\/a>.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"71361-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Slack-AI_Huddle-Notes.gif?w=1024\" alt=\"\" class=\"wp-image-71361\"\/><\/a><\/figure>\n<div id=\"71361-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Slack-AI_Huddle-Notes.gif?w=1024\" alt=\"\" class=\"wp-image-71361\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><strong>Salesforce channels: <\/strong>Teams can stay aligned and move work forward quickly in a unified experience that bridges Salesforce CRM data and customer-centric conversations in Slack.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Salesforce channels securely bring CRM data from Salesforce records \u2014 including opportunities, cases, custom objects, and more \u2014 into corresponding Slack channels so users can track progress, share knowledge, and support customers. Users can also securely edit and update their CRM data right in Slack, eliminating the need to duplicate information in multiple systems.<\/li>\n\n\n\n<li>With Slack AI conversation summaries in Salesforce channels, users can also quickly catch up on key highlights about a single customer across other related Salesforce channels within the Salesforce account hierarchy. For example, while in an account channel, an account director can use Slack AI to get up to speed on discussions about their customer in a related opportunity channel, or get visibility into ongoing conversations about that customer\u2019s support case in a related case channel.<\/li>\n\n\n\n<li>With metadata automatically mapped between Slack and Salesforce, Salesforce channels adhere to the record permissions that are assigned to a user in Salesforce, allowing that user to only see and edit data in Slack that they\u2019re also allowed to in Salesforce.<\/li>\n\n\n\n<li>Coming soon, Salesforce channels will be embedded in Salesforce\u2019s user interface. For example, a service agent won\u2019t have to leave Salesforce to talk to a product expert working in Slack, and the entire conversation remains tied to the record.<\/li>\n\n\n\n<li>Companies will also be able to access Salesforce channels in <a href=\"https:\/\/www.salesforce.com\/small-business\/starter\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Starter Suite<\/a>, allowing small businesses to connect Slack to a simplified, easy-to-use CRM to speed up decision-making and collaborate around customer data.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"71362-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Salesforce-Channels_Hero.gif?w=1024\" alt=\"\" class=\"wp-image-71362\"\/><\/a><\/figure>\n<div id=\"71362-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/09\/Salesforce-Channels_Hero.gif?w=1024\" alt=\"\" class=\"wp-image-71362\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><strong>Slack templates: <\/strong>Teams can standardize how work gets done and improve time to value with pre-configured collections of Slack\u2019s productivity tools for every line of business or use case.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Users can choose a specific solution for a common project or program, like managing a project, collecting feedback, and triaging help requests, from the Templates hub in their Slack workspace. With one click, Slack will generate a new channel specific to that use case, complete with a templated canvas, list, and automated workflow so teams can jump right into work.<\/li>\n\n\n\n<li>Templates streamline getting work started with guidance on best practices, including the structure and framework for common tasks. Channels are pre-built with specific naming prefixes, canvases have pre-configured formatting with pre-populated data, lists come with auto-created required fields, and workflows come ready with predetermined steps.<\/li>\n\n\n\n<li>For example, marketing teams can launch campaigns faster by kicking off a channel that includes a standardized brief in a canvas, a project plan in a list, and an automated workflow for weekly status updates.<\/li>\n<\/ul>\n\n\n\n<p><strong>The Salesforce perspective: <\/strong>&#8220;Slack\u2019s agent-powered work operating system is redefining what it means to work smarter, not just differently. We\u2019ve moved beyond collaboration; every day, millions of teams are leveraging purpose-built AI, with customer data, automation, and now agents seamlessly integrated into the flow of work. This isn&#8217;t just about getting work done. It\u2019s about unlocking new productivity levels to drive results and move business forward for every team and department. In today\u2019s increasingly complex work environment, true productivity requires a work operating system built for the future of work \u2014 and that is Slack.\u201d <strong>\u2013 Denise Dresser, CEO, Slack&nbsp;<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>We\u2019ve moved beyond collaboration; every day, millions of teams are leveraging purpose-built AI, with customer data, automation, and now agents seamlessly integrated into the flow of work. <\/p>\n<cite><strong>Denise Dresser, CEO, Slack&nbsp;<\/strong><\/cite><\/blockquote>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--mountain\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tInside Agentforce: Creating AI Agents That Will Change Everything at Work\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/building-business-ai-agents\/\" target=\"_blank\">\n\t\t\t\t<span>Read the story<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-mountain\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png\"\n\t\talt=\"Illustration of mountain\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Reactions to the news:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cEvery employee at RTL has a task or process that generative AI can help with, which is why Slack AI has been crucial for helping our teams get work done more efficiently. For example, we are expecting to save 16,000 hours this year with the ability to catch up on conversations and get daily recaps. We look forward to seeing generative AI become even more ingrained into the way we collaborate in Slack and are sure that we&#8217;ll drive even more productivity than ever before.&#8221; <strong>\u2013 <\/strong><strong>Frank Penning, CIO, RTL<\/strong><\/li>\n\n\n\n<li>&#8220;With Slack AI, the Anaplan sales team can easily stay up-to-date in account channels and find the information they need, right when they need it \u2014 saving thousands of hours annually across the team.&#8221; <strong>\u2013 Bill Schuh, Chief Revenue Officer, Anaplan<\/strong><\/li>\n\n\n\n<li>\u201cWe\u2019re excited that Slack users will soon be able to leverage Cohere\u2019s frontier enterprise-grade AI models directly within the platform to enhance their work. Whether it\u2019s sourcing information, drafting content, or summarizing documents, Cohere\u2019s highly secure AI technology within Slack enables businesses to supercharge productivity and efficiency with their workforce. We look forward to this collaboration helping customers transform their work.\u201d<strong> \u2013 Saurabh Baji, SVP of Engineering, Cohere<\/strong><\/li>\n\n\n\n<li>\u201cThe ability for teams to work together efficiently, with conversations grounded in customer data, is a game changer and an incredible advantage for our business. By being able to stay better aligned around the customer, our teams will be able to deliver more value for customers.\u201d <strong>\u2013 Ariel Sakin, VP of Corporate Information Systems, Snyk<\/strong><\/li>\n\n\n\n<li>\u201cSalesforce channels bring customer data closer to decision points. Our Salesforce account teams can now access Salesforce customer data \u2013 across deals, cases, and projects \u2013 at their fingertips, streamlining their workflow, improving efficiency and helping our&nbsp; distributed teams deliver for our clients more effectively.\u201d <strong>\u2013<\/strong> <strong>Stephanie Sadowski, Sr. Managing Director and Lead, Accenture Salesforce Business Group<\/strong><\/li>\n\n\n\n<li>&#8220;The new template solution is a game-changer because it brings together Slack\u2019s most powerful features, from channels to workflows, so our teams can get started on work so much faster. It pulls in the best practices of Slack, all in one place and is a time-saver.\u201d<strong> \u2013 Christine McHone, Tech Industry Leader, Slalom<\/strong><\/li>\n\n\n\n<li>\u201cMetrigy research data shows that almost 80% of companies are using or planning to use generative AI to improve productivity. Successfully adopting generative AI requires a comprehensive work operating system where teams, data, and AI converge, enabling insights from all applications and the ability to create custom workflows. Slack\u2019s latest AI innovations increase the power of generative AI across notes, chats, files, agents and apps, creating new potential for innovation and productivity in the AI era.\u201d<strong> \u2013 Irwin Lazar, President and Principal Analyst, Metrigy<\/strong><\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--evergreen\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tJournalist? Get all the news, resources, and background on the biggest Dreamforce announcements.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/df24-media-resources\/\" target=\"_blank\">\n\t\t\t\t<span>VISIT THE DREAMFORCE MEDIA RESOURCES PAGE<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-evergreen\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png\"\n\t\talt=\"Illustration of evergreen\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-availability-nbsp\"><strong>Availability:&nbsp;<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Third-party agents are available now in the <a href=\"https:\/\/slack.com\/marketplace\/category\/At07HZAKCSAC\" target=\"_blank\" rel=\"noreferrer noopener\">Slack Marketplace<\/a>, with more coming soon.<\/li>\n\n\n\n<li>Agentforce (formerly Einstein Copilot) in Slack will be available in beta in October 2024.<\/li>\n\n\n\n<li>Slack AI is available now as a paid add-on for all paid Slack plans.<\/li>\n\n\n\n<li>Salesforce channels are available to <a href=\"https:\/\/www.salesforce.com\/sales\/team-productivity\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack Sales Elevate<\/a> customers now and will be included in Salesforce Starter Suite in the coming months.<\/li>\n\n\n\n<li>Slack templates will be available in October 2024.<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"73752\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2026\/04\/22\/salesforce-google-cloud-launch-new-integrations-deep-context\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams.png?w=1024\" class=\"content-card__image\" alt=\"Salesforce and Google Cloud Launch New Integrations\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Salesforce-and-Google-Cloud-Launch-New-Integrations-so-AI-Agents-Can-Act-with-Deep-Context-Across-Tools-and-Teams.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2026\/04\/22\/salesforce-google-cloud-launch-new-integrations-deep-context\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce and Google Cloud Enable AI Agents to Act Across Both Platforms with Deep Context and End-to-End Workflows\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"73756\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2026\/04\/20\/chiesi-group-agentforce-life-sciences-transforms-customer-engagement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Chiesi-Tile.png?w=1024\" class=\"content-card__image\" alt=\"Chiesi Group selects Salesforce Agentforce Life Sciences.\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Chiesi-Tile.png 1200w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Chiesi-Tile.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Chiesi-Tile.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Chiesi-Tile.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Chiesi-Tile.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Chiesi-Tile.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Chiesi-Tile.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Chiesi-Tile.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Chiesi-Tile.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/04\/Chiesi-Tile.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2026\/04\/20\/chiesi-group-agentforce-life-sciences-transforms-customer-engagement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tChiesi Group Selects Salesforce Agentforce Life Sciences to Transform Customer Engagement\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/uk\/news\/wp-json\/wp\/v2\/posts\/71364\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-explore-more\"><strong>Explore more:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read more about <a href=\"https:\/\/slack.com\/blog\/transformation\/slack-dreamforce-innovations\" target=\"_blank\" rel=\"noreferrer noopener\">Slack product innovations at Dreamforce<\/a><\/li>\n<\/ul>\n\n\n\n<p><em>The above is intended for informational purposes. Please do not rely on this information in making your purchasing decisions. The development, release, and timing of any products, features or functionality remain at the sole discretion of Slack and are subject to change.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Slack delivers a comprehensive, agent-powered work operating system for every company of any size, in any industry Slack turns all autonomous agents into teammates, bringing their actions and insights into the flow of work Customers like RTL, Anaplan, Snyk, Accenture, Slalom, and more are transforming how their organizations work with Slack Salesforce today announced a [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":71359,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[3977],"sf_theme":[3985],"sf_topic":[3978,4074,4331],"sf_product":[8269,4002],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[4301],"sf_collection":[8285],"sf_visibility":[],"coauthors":[],"class_list":["post-71364","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-announcements-product","sf_theme-digital-transformation","sf_topic-artificial-intelligence","sf_topic-automation","sf_topic-data","sf_product-einstein-ai","sf_product-slack","sf_location-global","sf_collection-dreamforce-2024"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Slack Innovations Bring Agents, CRM Data Together in One Work Operating System<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/slack-dreamforce-24\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Slack Brings Agents, Purpose-Built AI, and CRM Data into One Work Operating System to Fuel Productivity\" \/>\n<meta property=\"og:description\" content=\"Slack delivers a comprehensive, agent-powered work operating system for every company of any size, in any industry Slack turns all autonomous agents into teammates, bringing their actions and insights into the flow of work Customers like RTL, Anaplan, Snyk, Accenture, Slalom, and more are transforming how their organizations work with Slack Salesforce today announced a [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/slack-dreamforce-24\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-16T12:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-16T12:44:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2024\/09\/Salesforce-Unveils-Slack-Innovations_-Bringing-AI-Agents-and-CRM-Data-Together-to-Make-Work-More-Productive.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta 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