{"id":71449,"date":"2024-09-17T05:00:00","date_gmt":"2024-09-17T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=71449"},"modified":"2024-09-17T13:37:59","modified_gmt":"2024-09-17T12:37:59","slug":"ibm-autonomous-agent-partnership","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/ibm-autonomous-agent-partnership\/","title":{"rendered":"Salesforce and IBM Partner to Deliver AI and Autonomous Agents to Improve Decision-Making, Productivity, and Efficiency\u00a0"},"content":{"rendered":"\n

Salesforce and IBM plan to deliver advanced agents to support sales and services process that customers, including those in highly regulated industries, can deploy 24\/7 to get work done<\/em><\/p>\n\n\n\n

Collaboration will enable customers with access to their mainframe and Db2 data within Data Cloud so they can customize Agentforce Agents to take action<\/em><\/p>\n\n\n\n

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Salesforce and IBM are taking their longstanding partnership<\/a> to the next level by focusing on the needs of organizations that want to transform sales and services processes with AI, and customers in regulated industries who wish to use untapped enterprise data to automate actions. Together, Salesforce and IBM plan to provide pre-built AI agents<\/a> and tools that organizations can use within their own IT environments, using their unique data and maintaining strict control over their systems.<\/p>\n\n\n\n

By combining Agentforce<\/a>, Salesforce’s suite of autonomous agents<\/a>, with capabilities from IBM\u2019s watsonx<\/a>, the companies will help customers harness the power of agents within the applications they use every day. Leveraging watsonx Orchestrate, IBM will create autonomous agents for Agentforce to help businesses improve productivity, maintain security, and adhere to regulations. IBM customers also will be able to use Slack to engage in conversational experiences with their agents.<\/p>\n\n\n\n

Integrations planned between Salesforce Data Cloud<\/a> and IBM Data Gate for watsonx can enable customers to access their business data in IBM Z mainframes and Db2 databases to fuel agents, combined data analysis, and AI workflows across the Agentforce platform.<\/p>\n\n\n\n

Additionally, customers will be able to access a wider variety of AI model and deployment options through an integration with IBM watsonx.ai, and will be able to power their new agents using Granite, IBM\u2019s family of foundation models built for business.<\/p>\n\n\n\n

Enhancing business automation with tailored autonomous agents<\/strong><\/h2>\n\n\n\n

Through the Agentforce Partner Network<\/a>, businesses will be able to build and customize AI agents that independently interact with various enterprise tools and platforms. Agentforce Agents can reason, understand, and make decisions to help their users perform multi-step tasks based on triggers or chats. They can also interact with users when needed, to request approval to perform tasks that exceed their assigned scope or authority.\u00a0<\/p>\n\n\n\n

Agents will enable customers to automate routine or time-consuming tasks and be able to free up internal resources to focus on more strategic work. Additionally, the Agents will drive greater efficiency, help streamline operations, and improve customer service.<\/p>\n\n\n\n

IBM will integrate watsonx Orchestrate<\/a>, its generative AI product that automates business processes, with Salesforce Agentforce. Watsonx Orchestrate leverages IBM\u2019s Granite models<\/a>, optimized for enterprise-grade, targeted business domains and use cases.<\/p>\n\n\n\n

Using watsonx Orchestrate, IBM plans to develop new pre-built agents for specific business challenges. These agents will be designed to bring unique value as they will be powered by both Salesforce and IBM\u2019s data and AI<\/a>. The companies are leveraging the power of Agentforce and IBM watsonx and Granite models with support from IBM Consulting\u2019s expertise to deliver agents that help customers in new ways:<\/p>\n\n\n\n