\u201cThe agent revolution is real and as exciting as the cloud revolution\u2026 the social revolution, the mobile revolution,\u201d Salesforce Chair and CEO Marc Benioff said recently. \u201cIt will provide a level of transformation that we\u2019ve never seen.\u201d <\/p>\n\n\n\n
With the announcement that Agentforce is now generally available<\/a>, the era of AI agents is officially here. AI agents<\/a>, a new type of software built to perform work with varying degrees of autonomy, can now work seamlessly together with humans to drive real impact. <\/p>\n\n\n\n Agents are already being used in companies around the world, showing the power of this technology to drive customer success. Wiley, for example, has seen a more than 40% increase in case resolution with Agentforce, outperforming their old bot. Read more on agent ROI from Saks<\/a>, Opentable<\/a>, and Wiley<\/a>. <\/em><\/p>\n\n\n\n Salesforce research highlighting perspectives from consumers, desk workers, business leaders, and more across North America, Europe, the Middle East, and Asia-Pacific regions, help to support Benioff\u2019s sentiments and highlight the opportunity for AI agents. The statistics are an aggregate of Salesforce proprietary data points, highlighting customer and employee perspectives and pain points in a variety of industries. These challenges also show opportunities \u2014 specifically, where AI agents can drive the greatest improvements for both consumers and enterprises. <\/p>\n\n\n\n For audience-specific insights on AI agents, click the relevant section below:<\/p>\n\n\n\n