{"id":71719,"date":"2024-11-05T08:00:00","date_gmt":"2024-11-05T08:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=71719"},"modified":"2024-11-04T17:09:28","modified_gmt":"2024-11-04T17:09:28","slug":"build-it-to-believe-it-a-spotlight-on-the-power-of-agentforce-at-innovation-day-ireland","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/build-it-to-believe-it-a-spotlight-on-the-power-of-agentforce-at-innovation-day-ireland\/","title":{"rendered":"Build it to Believe It: A Spotlight on the Power of Agentforce at Innovation Day Ireland"},"content":{"rendered":"\n

150 customers to join us at Innovation Day in Salesforce Tower Dublin<\/em><\/p>\n\n\n\n

Innovation brings inspiration with keynote speakers, agent building, and a deep dive into the benefits of agents at a customer fireside chat.<\/em><\/p>\n\n\n\n

AI is a top priority for CEOs across Ireland, who see its potential to drive growth, enhance productivity, and reduce costs. With the launch of Agentforce<\/a>, businesses across Ireland, and the globe, can transform their operations, enabling employees to focus on what matters most: delivering customer success and maximising productivity.

This year at our bi-annual Innovation Day in Salesforce Tower Dublin, we\u2019re showcasing the potential of Agentforce. Together with our teams and customers, we’ll build agents, enjoy breakout sessions across Marketing, Customer Service, and MuleSoft, and hear future trends expert Peter Cosgrove<\/a> speak directly with customers in a fireside chat on the real business impact of agents.<\/p>\n\n\n\n

Empowering Business with Clicks, Not Code<\/strong><\/h2>\n\n\n\n


Salesforce has operated in Ireland for over a quarter-century, partnering with Irish businesses on trusted, scalable AI solutions for over a decade. As an international hub for technology and innovation, Ireland has a strong appetite for agent technology. These low-code\/no-code agents empower businesses to implement technology that takes action on your behalf, without having to DIY your AI, advancing Ireland\u2019s AI revolution with scalable, trusted solutions.<\/p>\n\n\n\n

We believe that humans and agents drive customer success together \u2013 by using agents, you\u2019re unleashing a workforce without limits. The power of agents goes beyond the limitations of copilots, but to really understand, our customers are building it to believe it<\/em><\/strong>.

UCD<\/a> is transforming how they recruit students with Salesforce as their CRM partner. Using Agentforce, UCD is taking a step further in improving its competitiveness in the recruitment market. This project will enable UCD to better engage with prospective students by allowing them to interact with the university whenever they want 24\/7 throughout their recruitment journey. It will free up staff time to work on other recruitment activities and more specialised engagement with students.<\/p>\n\n\n\n

\n

\u201c<\/em>UCD is a trailblazer and will be the first Salesforce customer in Ireland to leverage Agentforce to enhance engagement with our customers \u2014 that is, our prospective students. Autonomous agents are a potential game changer in the Higher Education sector, enabling us to automate processes and enhance experiences for both students and staff.\u201d<\/strong><\/p>\n\n\n\n

Mark Lande, Director of Enterprise Applications at University College Dublin (UCD)<\/p>\n<\/blockquote>\n\n\n\n

Bord G\u00e1is Energy<\/a>, a leading Irish energy provider, understands the importance of secure and connected cloud products and how AI can help them build on their Data Cloud success to transform their customer-focused operations. They see first-hand that agents are leading the autonomous AI revolution, and Salesforce will help them leverage their established and secure AI strategy to revolutionise their two-way customer communication and maximise employee productivity.<\/p>\n\n\n\n

\n

\u201cSalesforce is transforming how we operate\u2014unifying customer data, streamlining workflows, and enhancing digital engagement. We\u2019re now able to deliver personalised experiences and targeted campaigns that boost customer satisfaction and efficiency.\u201d <\/strong><\/strong><\/p>\n\n\n\n

Gavin Killen, Head of Digital at Bord G\u00e1is Energy<\/p>\n<\/blockquote>\n\n\n\n

Bord G\u00e1is Energy, a leading Irish energy company<\/strong>, understands the importance of secure and connected cloud products and how AI can help them build on their Data Cloud success to continue transforming their customer-focused operations. Salesforce will help them leverage their established and secure AI strategy to revolutionise their two-way customer communication and maximise employee productivity.<\/p>\n\n\n\n

The Future of CRM<\/strong><\/h2>\n\n\n\n

Salesforce is the only integrated platform that unifies all your data with AI, driving autonomous action across every CRM process and customer touchpoint, boosting productivity as an extension of your team. When your data strategy is focused on understanding customers and building strong relationships, agents empower your workforce to excel beyond limits.<\/p>\n\n\n\n

Innovation Day is always an exciting one at Salesforce Tower Dublin, but this time, there\u2019s something really special about it. I\u2019m looking forward to bringing our teams and customers on the Agentforce journey \u2013 to prove how humans, together with agents, drive customer success.<\/p>\n\n\n\n