{"id":71884,"date":"2024-12-16T09:00:00","date_gmt":"2024-12-16T17:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=71884"},"modified":"2024-12-17T18:15:13","modified_gmt":"2024-12-17T18:15:13","slug":"future-of-ai-agents-2025","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/future-of-ai-agents-2025\/","title":{"rendered":"What’s Next for the Agentic Era? 4 Things Salesforce Futures Is Watching for 2025"},"content":{"rendered":"\n

Where are we going next? We\u2019re going to a world where agents talk to agents.<\/em><\/p>\n\n\n\n

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At Salesforce Futures, we are constantly thinking about the broader implications of autonomous AI agents<\/a> for Salesforce, its customers, and society as a whole. This work requires a future-back, outside-in approach and a willingness to consider a wide range of short-term and long-term possibilities.\u00a0<\/p>\n\n\n\n

By embracing this perspective, we find ourselves imagining a fast-approaching future where agents can control other agents, buy goods and services on behalf of humans, negotiate with one another, and even create new agents. <\/p>\n\n\n\n

Heading into the New Year, here are some of our thoughts and predictions<\/a> about how autonomous AI agents are likely to change work \u2014 and the workplace \u2014 as we know it in 2025. <\/p>\n\n\n\n

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Imagine a world where agents can control other agents, buy goods and services on behalf of humans, negotiate with one another, and even create new agents.<\/p>\nMick Costigan, VP, Salesforce Futures<\/cite><\/blockquote>\n\n\n\n

Prediction 1: Agents working with agents (without you!)<\/strong><\/h2>\n\n\n\n

2025 will be the year multi-agent systems take center stage, moving beyond single-agent applications like sales or service. These orchestrations will tackle high-impact challenges, like building sales or marketing campaigns, that typically require the involvement of multiple business disciplines. Unlike simple copilots<\/a>, multi-agent systems will collaborate with one another, adapt, and execute \u2014 enabling enterprises to solve complex problems with trust and scale.<\/p>\n\n\n\n

Prediction 2: Meet the Agent-in-Chief<\/strong><\/h2>\n\n\n\n

For AI agents to begin working with other agents, some system of agentic orchestration will also be necessary to keep AI labor from running amok. As such, we envision the rise of chief-of-staff agents for overseeing other agents and ensuring humans maintain control over complex networks of AI systems.<\/p>\n\n\n\n

Prediction 3: New norms for a new age(nt)<\/strong><\/h2>\n\n\n\n

With AI agents taking on increasingly human-like roles, new cultural norms will emerge, especially in the workplace. There will be a need to navigate concerns around over-reliance on AI and its impact on social connection. For example, while AI could help workers be more productive and connected, it could also replace human interactions and create unhealthy dependencies. The conversation around how AI-human relationships can benefit humans will become critical as companies pivot to AI-driven consumer-facing products.<\/p>\n\n\n\n