{"id":72859,"date":"2025-09-08T05:00:00","date_gmt":"2025-09-08T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=72859"},"modified":"2025-09-08T16:39:05","modified_gmt":"2025-09-08T15:39:05","slug":"winter-2026-product-release-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/winter-2026-product-release-announcement\/","title":{"rendered":"Winter \u201926 Release: 10 Breakthrough Innovations to Transform Customer Experience and Workflows \u2014 Plus a Few Extras"},"content":{"rendered":"\n<p>Salesforce today announced the <a href=\"http:\/\/salesforce.com\/releases\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Winter \u201926 Release<\/strong><\/a>, rolling out hundreds of powerful AI, data, and automation advancements, generally available starting October 13. This release is packed with innovations designed to help businesses work smarter, move faster, and connect more deeply with their customers. From reimagined shopping experiences to enhanced data collaboration and industry-specific <a href=\"https:\/\/www.salesforce.com\/uk\/agentforce\/ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a>, Winter \u201926 extends the Salesforce portfolio with trusted, enterprise-ready AI innovations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-top-10-updates-in-the-winter-26-release\"><strong>Top 10 updates in the Winter \u201926 Release:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agentforce for Service: IT Service \u2014 Automate fixes, delight employees<br><\/strong>IT Service maximizes uptime with an agentic console for managing internal IT issues, improving IT operations and team success. Agentforce accelerates issue resolution with an employee portal, native Slack integration, incident detection, and root-cause analysis wherever employees work.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/HqAhjUMH1HAd7yizyavurE.jpg\"  data-uuid=\"HqAhjUMH1HAd7yizyavurE\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agentic Commerce: Guided Shopping for B2C \u2014 Deliver a personal shopper experience online<br><\/strong>Guided Shopping powered by Agentforce transforms the online customer journey by offering personalized, conversational guidance from product discovery to checkout. It replicates the best in-store shopping experiences virtually, helping increase conversion and customer satisfaction.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"72852-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/09\/1_Winter_gifsCommerce_250814_small_d65ce8.gif?w=1024\" alt=\"\" class=\"wp-image-72852\"\/><\/a><\/figure>\n<div id=\"72852-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/09\/1_Winter_gifsCommerce_250814_small_d65ce8.gif?w=1024\" alt=\"\" class=\"wp-image-72852\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Clean Rooms in Data Cloud \u2014 Enable privacy-safe data collaboration<br><\/strong>Powered by <a href=\"https:\/\/www.salesforce.com\/uk\/data\/zero-copy-partner-network\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">zero copy technology<\/a>, Clean Rooms in Data Cloud let multiple parties securely collaborate on customer insights without moving or exposing sensitive data. This scalable solution empowers business users across any industry to unlock trusted and actionable intelligence.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"72853-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/09\/3_Winter_gifsDataCloud_250814_small.gif?w=1024\" alt=\"\" class=\"wp-image-72853\"\/><\/a><\/figure>\n<div id=\"72853-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/09\/3_Winter_gifsDataCloud_250814_small.gif?w=1024\" alt=\"\" class=\"wp-image-72853\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agentforce Grid \u2014 Rapidly prototype and deploy AI-powered workflows<br><\/strong>With a spreadsheet-like interface, Agentforce Grid chains together CRM data, AI prompts, actions, and agents to run bulk updates across records, mine insights, and test multi-turn AI conversations. This accelerates AI solution development with intuitive, low-code experimentation.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"72854-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/09\/6_Winter_gifsAgentforce_250814_small.gif?w=1024\" alt=\"\" class=\"wp-image-72854\"\/><\/a><\/figure>\n<div id=\"72854-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/09\/6_Winter_gifsAgentforce_250814_small.gif?w=1024\" alt=\"\" class=\"wp-image-72854\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tableau Next Concierge in Slack \u2014 Ask questions and get actionable insights in the flow of work<br><\/strong>Unlock conversational analytics where you work, in Slack. Teams can ask natural language questions to get insights and visualizations directly in their flow of work. Easily share Agentforce responses in team channels, enabling your team to collaborate and take action on key insights.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"72855-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/09\/Release_Winter_gif_analytics2_250902_v7_1.gif?w=1024\" alt=\"\" class=\"wp-image-72855\"\/><\/a><\/figure>\n<div id=\"72855-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/09\/Release_Winter_gif_analytics2_250902_v7_1.gif?w=1024\" alt=\"\" class=\"wp-image-72855\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agentforce for Financial Services: Collections Assistance \u2014 Scale debt recovery with AI-assisted automation<br><\/strong>Streamline financial recovery for both your customers and your collections specialists. Going far beyond simple reminders, it automates the entire customer outreach workflow by orchestrating contact, answering questions, and securing payment commitments. This powerful automation deflects routine calls and empowers specialists to focus on what they do best: negotiate complex settlements and manage sensitive cases. The results are a more efficient, collaborative process for your team and a faster, more satisfactory resolution for your customers.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"72856-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/09\/Release_Winter_gif_financial-Services_250904_DELIVERY.gif?w=1024\" alt=\"\" class=\"wp-image-72856\"\/><\/a><\/figure>\n<div id=\"72856-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/09\/Release_Winter_gif_financial-Services_250904_DELIVERY.gif?w=1024\" alt=\"\" class=\"wp-image-72856\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agentforce for Sales: Lead Generation \u2014 Turn website visitors into qualified leads automatically<br><\/strong>Agentforce for Sales: Lead Generation engages website visitors, answering questions, qualifying leads, and booking meetings without human intervention. This customer resource boosts pipeline growth by transforming inbound interest into actionable sales opportunities faster.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agentforce for Security \u2014 Respond to security threats faster<br><\/strong>Agentforce for Security uses AI to help admins and security professionals efficiently investigate threats and enhance their <a href=\"https:\/\/www.salesforce.com\/platform\/data-security\/posture-management\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">security posture<\/a>. With Agentforce, you can summarize and analyze critical user activity and get actionable recommendations for remediation.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agentforce Observability \u2014 Centralize control and optimization of your AI workforce<br><\/strong>Agentforce Observability provides a unified mission control to monitor, optimize, and scale <a href=\"https:\/\/www.salesforce.com\/uk\/agentforce\/autonomous-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">autonomous AI agents<\/a> across your enterprise. Delivered as part of Agentforce Studio, it drives adoption, delivers actionable insights, and helps quantify ROI from your digital labor force.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Life Sciences Cloud for Customer Engagement \u2014Intelligently engage with healthcare professionals<br><\/strong>Enable pharma and medtech organizations to contextually engage with healthcare professionals with a unified experience, from account and territory management, to visit planning, to sample distribution and medical inquiries, on their mobile device. Leverage Agentforce to quickly summarize accounts and plan visits to maximize outcomes.<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--evergreen\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tThe Salesforce Winter \u201926 Release.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/products\/innovation\/winter-26-release\/\" target=\"_blank\">\n\t\t\t\t<span>EXPLORE IT HERE<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-evergreen\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png\"\n\t\talt=\"Illustration of evergreen\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-a-few-more-updates-worth-noting\"><strong>A few more updates worth noting<\/strong><\/h3>\n\n\n\n<p>Here are six key updates that will enhance business workflows and elevate the customer experience:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Service Cloud: Agentic Portal \u2014 Deliver personalized, guided self-service at scale<br><\/strong>Turn self-service into a highly personalized concierge experience with 24\/7 dynamic content, actions, and workflows embedded throughout the customer portal \u2014 including interactive guidance and support to help customers self-serve faster with minimal clicks.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"72857-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/09\/Release_Winter_gif_service_250902_DELIVERY_1.gif?w=1024\" alt=\"\" class=\"wp-image-72857\"\/><\/a><\/figure>\n<div id=\"72857-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/09\/Release_Winter_gif_service_250902_DELIVERY_1.gif?w=1024\" alt=\"\" class=\"wp-image-72857\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>Tableau Next: Data Pro \u2014 Accelerate semantic data modeling with AI agents<br><\/strong>Data Pro offers a prebuilt analytics skill that simplifies semantic data modeling with Agentforce, reducing manual effort and making advanced, self-serve analytics accessible to more users across the organization.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"72858-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/09\/2_Winter_gifsAnalytics_250814_small.gif?w=1024\" alt=\"\" class=\"wp-image-72858\"\/><\/a><\/figure>\n<div id=\"72858-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/09\/2_Winter_gifsAnalytics_250814_small.gif?w=1024\" alt=\"\" class=\"wp-image-72858\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>Sales Cloud: Pipeline Management Enhancements \u2014 Keep deals moving by guiding sellers with automatically generated actions and follow-ups in Salesforce and Slack<br><\/strong>With new enhancements to Pipeline Management, sellers are guided in Salesforce and Slack to take the next best actions after customer meetings. Agentforce drafts follow-up emails, schedules meetings, and triggers custom tasks\u200c \u2014 \u200chelping sellers act faster, keep opportunities up to date, and maintain deal momentum.<\/li>\n<\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><strong>Data Cloud for Commerce \u2014 Power personalized shopping with real-time unified data<\/strong><br>Deliver hyperpersonalized B2C commerce experiences with Data Cloud. Unify guest and registered shopper profiles and seamlessly connect commerce data using zero-copy architecture\u200c \u2014 \u200cpowering smarter, more tailored interactions at every touchpoint.<\/li>\n<\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li><strong>Data Cloud Connector Enhancements \u2014 Connect to and activate your data instantly, without migration<br><\/strong>Instantly connect to all your data, wherever it lives. New zero copy connectors access live data from warehouses, while unstructured data connectors for Google Drive and SharePoint unlock insights from documents and files without costly and time-consuming manual migration.<\/li>\n<\/ol>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li><strong>Database Encryption \u2014 Secure your entire database with full functionality preserved<\/strong><br>Secure all standard and custom field values, Apex, and custom metadata in your database with Shield: Platform Encryption, to provide transparent encryption while preserving business functionality. Easily sort, filter, and reference your encrypted data.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-and-one-update-in-beta-we-d-be-remiss-not-to-mention\"><strong>And one update (in beta) we\u2019d be remiss not to mention<\/strong><\/h3>\n\n\n\n<p><strong>New Agentforce Builder<\/strong><strong><em> (Beta)<\/em><\/strong><strong> \u2014 Build, test, and deploy agents faster<\/strong><strong><br><\/strong>The new Agentforce Builder gives admins and developers a unified workspace to design, test, and refine agents faster. Users can build with natural language, pro-code scripting, or conversation with an agent.\u200cUsers can simulate and debug in real time, apply deterministic logic for greater agent control, and rely on built-in AI guidance from Agentforce throughout the entire process for faster iteration.\u200cThis new streamlined experience accelerates deployment and ensures confidence from idea to production.<\/p>\n\n\n\n<p>The Winter \u201926 Release delivers AI-driven innovation that empowers every cloud and industry to work smarter, faster, and more collaboratively.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-learn-more\"><strong>Learn more:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Discover what else is new on the <a href=\"http:\/\/salesforce.com\/releases\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">release page<\/a><\/li>\n\n\n\n<li>Take the <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/winter-26-release-highlights\" target=\"_blank\" rel=\"noreferrer noopener\">Winter \u201826 Release module on Trailhead<\/a><\/li>\n\n\n\n<li>Read the <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=release-notes.salesforce_release_notes.htm&amp;release=258&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">Winter \u201826 Release Notes<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce today announced the Winter \u201926 Release, rolling out hundreds of powerful AI, data, and automation advancements, generally available starting October 13. This release is packed with innovations designed to help businesses work smarter, move faster, and connect more deeply with their customers. 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