{"id":73255,"date":"2025-12-04T08:00:00","date_gmt":"2025-12-04T08:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=73255"},"modified":"2025-12-03T19:50:06","modified_gmt":"2025-12-03T19:50:06","slug":"nexo-wealth-platform-agentforce","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/nexo-wealth-platform-agentforce\/","title":{"rendered":"Nexo Wealth Platform Delivers Personalised 24\/7 Client Care with Agentforce"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Premier digital assets platform leverages AI on the secure Agentforce 360 Platform to deliver white-glove service at scale<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-left\">Salesforce today announced that premier digital assets wealth platform <a href=\"https:\/\/nexo.com\/uk\" target=\"_blank\" rel=\"noreferrer noopener\">Nexo<\/a> is delivering personalised 24\/7&nbsp; client care with <a href=\"https:\/\/www.salesforce.com\/uk\/platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>. Combining the Agentforce 360 Platform and Data 360 represents a major step in Nexo\u2019s ambitions to become an <a href=\"https:\/\/www.salesforce.com\/uk\/agentforce\/agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise<\/a>, where every decision is data-driven, and every customer interaction is exceptional. &nbsp;<\/p>\n\n\n\n<p><strong>Why it\u2019s important:<\/strong> As a digital assets company serving more than 7 million customers across multiple geographies and regulations, providing trusted customer support is critical to Nexo.<\/p>\n\n\n\n<p><strong>Driving the news:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Since its first agent went live across its app and website in early 2025, handling common questions like \u201cHow can I top up crypto assets?\u201d, Nexo has resolved over 124,000 chats with Agentforce, automating 64% of routine queries.&nbsp;<\/li>\n\n\n\n<li>Built-in guardrails ensure Agentforce acts only on approved information and data, handing off sensitive transactions to human representatives.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/data\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data 360<\/a> unifies data from Salesforce Knowledge and external systems, including key product details accessed via custom APIs, ensuring accurate, trusted responses.<\/li>\n<\/ul>\n\n\n\n<p><strong>What\u2019s next:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nexo plans to expand Agentforce\u2019s capabilities by integrating data from its existing <a href=\"https:\/\/www.salesforce.com\/uk\/sales\/cloud\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Cloud<\/a>, Product Services, Experience Cloud, and <a href=\"https:\/\/www.salesforce.com\/marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">Marketing Cloud<\/a> environments for richer, more personalised service.&nbsp;<\/li>\n\n\n\n<li>They will also integrate <a href=\"https:\/\/www.salesforce.com\/analytics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tableau<\/a> to analyse and visualise customer data, surfacing actionable insights directly within Agentforce chats and powering more personalised, automated support.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>By using AI to streamline routine case handling and target a 70% increase in autonomous resolution, we\u2019re giving our specialists more space to focus on the nuanced, high-value inquiries where their expertise and human touch matter most.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Nikolay Nedev, Nexo Salesforce Product Manager Team Lead<\/p>\n<\/blockquote>\n\n\n\n<p><strong>What they\u2019re saying:<\/strong> \u201cWe\u2019re raising the bar for our client experience \u2014 and Agentforce is a key part of that journey,\u201d said Nikolay Nedev, Nexo\u2019s Salesforce Product Manager Team Lead. \u201cOur Client Care team provides expert, round-the-clock support. By using AI to streamline routine case handling and target a 70% increase in autonomous resolution, we\u2019re giving our specialists more space to focus on the nuanced, high-value inquiries where their expertise and human touch matter most.\u201d<\/p>\n\n\n\n<p><strong>The Salesforce perspective:<\/strong> \u201cNexo is stepping into the Agentic Enterprise era, leveraging AI to deliver personalised, trusted support in one of the most complex and fast-moving industries. In a market where a brand\u2019s identity is increasingly defined by its AI, this partnership proves that true differentiation comes from agents that deliver real business outcomes grounded in customer centricity,\u201d said Richard Aspin, SVP Industries at Salesforce. \u201cAs more platforms come to rely on AI agents in 2026, Nexo is already ahead of that curve, using trusted AI to handle the scale so their experts are empowered to do what they do best: building lasting client relationships.\u201d&nbsp;<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"73237\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable 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class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2025\/12\/04\/uk-police-forces-agentforce\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tUK Police Forces Transform Citizen Support with \u2018Bobbi\u2019, an AI Agent Built on the Agentforce 360 Platform\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/uk\/news\/wp-json\/wp\/v2\/posts\/73255\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-learn-more-nbsp\"><strong>Learn more:&nbsp;<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read more <a href=\"http:\/\/salesforce.com\/uk\/news\/collections\/agentforce-world-tour-london-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce World Tour London news<\/a><\/li>\n\n\n\n<li>Read more on the <a href=\"https:\/\/www.salesforce.com\/customer-stories\/nexo\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nexo Agentforce story<\/a> and watch <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/dreamforce_2025\/series\/financial_services_at_dreamforce_2025\/episode\/episode-s1e2\" target=\"_blank\" rel=\"noreferrer noopener\">this highlight<\/a> from Dreamforce&nbsp;<\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/agentforce-for-financial-services-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Financial Services<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Premier digital assets platform leverages AI on the secure Agentforce 360 Platform to deliver white-glove service at scale Salesforce today announced that premier digital assets wealth platform Nexo is delivering personalised 24\/7&nbsp; client care with Agentforce. Combining the Agentforce 360 Platform and Data 360 represents a major step in Nexo\u2019s ambitions to become an Agentic [&hellip;]<\/p>\n","protected":false},"author":267,"featured_media":73313,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[3976,3996],"sf_theme":[8887],"sf_topic":[8727,3978,3998],"sf_product":[8438],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[4088],"sf_collection":[8922],"sf_visibility":[],"coauthors":[3995],"class_list":["post-73255","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-announcements","sf_content_type-news-announcements-customer","sf_theme-agentic-ai","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-customer-success","sf_product-agentforce","sf_location-uki","sf_collection-agentforce-world-tour-london-2025"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nexo Wealth Platform Delivers Personalised 24\/7 Client Care with Agentforce - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/nexo-wealth-platform-agentforce\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nexo Wealth Platform Delivers Personalised 24\/7 Client Care with Agentforce\" \/>\n<meta property=\"og:description\" content=\"Premier digital assets platform leverages AI on the secure Agentforce 360 Platform to deliver white-glove service at scale Salesforce today announced that premier digital assets wealth platform Nexo is delivering personalised 24\/7&nbsp; client care with Agentforce. 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