{"id":73371,"date":"2025-12-09T05:00:00","date_gmt":"2025-12-09T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=73371"},"modified":"2025-12-10T15:05:39","modified_gmt":"2025-12-10T15:05:39","slug":"informatica-empowers-ai-agent-reasoning","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/informatica-empowers-ai-agent-reasoning\/","title":{"rendered":"Giving AI a Memory: Salesforce and Informatica Empower Your AI Agents to Reason Accurately and Take Action You Trust"},"content":{"rendered":"\n

If you\u2019ve ever attempted to move an AI agent<\/a> from a cool demo to production-ready, you\u2019ve likely encountered the “context gap.<\/em>\u201d It is one of the top reasons why more than 80% of AI projects fail<\/a>.<\/p>\n\n\n\n

AI models<\/a> are intelligent, but they are corporate-stupid. They know almost everything about the world but almost nothing about your business. Without a shared understanding of your enterprise, the AI agent is forced to guess. It sees your data as high-entropy noise \u2014 a “customer ID” is just a string of numbers; a “shipment status” is just a phrase. It sees fragments \u2014 a batch in manufacturing, an order in commerce, a ticket in support \u2014 but lacks the trusted context<\/strong> required to connect those pieces into a meaningful story.<\/p>\n\n\n\n

Think about it: You wouldn’t expect a new employee to make critical decisions without understanding your business history, rules, and current status. Your AI agents are no different. They need that same shared context to operate effectively, and today we\u2019re changing the game to provide it.<\/strong><\/p>\n\n\n\n

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By combining Salesforce and Informatica\u2019s enterprise metadata with Data 360\u2019s harmonized sub-sec real-time context and MuleSoft\u2019s integration strength, we replace guessing with reasoning.<\/p>\nRahul Auradkar, EVP & GM \u2013 Unified Data Services, Data 360 & AI Foundations at Salesforce<\/strong><\/cite><\/blockquote>\n\n\n\n

By expanding our Data 360<\/a> portfolio to include Informatica<\/a> to improve the quality and clarity of your core business data, and MuleSoft<\/a> to enrich it with operational signals, we\u2019re moving beyond simple data integration to a unified engine that delivers the trusted context your apps and AI agents need to operate intelligently and safely.\u00a0<\/p>\n\n\n\n

\u201cAI without context is just guessing or hallucinating,\u201d said Rahul Auradkar, EVP & GM \u2013 Unified Data Services, Data 360 & AI Foundations at Salesforce<\/strong>. \u201cBy combining Salesforce and Informatica\u2019s enterprise metadata with Data 360\u2019s harmonized sub-sec real-time context and MuleSoft\u2019s integration strength, we replace guessing with reasoning. We aren’t just unlocking trapped data; we are giving AI the grounding it needs with trusted context to operate safely \u2014 ensuring that when an agent acts, it does so with the full weight of enterprise truth behind it.\u201d<\/p>\n\n\n\n

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