{"id":73701,"date":"2026-03-26T05:00:00","date_gmt":"2026-03-26T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=73701"},"modified":"2026-03-26T15:14:10","modified_gmt":"2026-03-26T15:14:10","slug":"agentic-government-insights-2026","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/agentic-government-insights-2026\/","title":{"rendered":"The Rise of the Agentic Government"},"content":{"rendered":"\n

Long viewed as digital laggards, government agencies are emerging as pioneers of the agentic era. A new IDC study of U.S. federal, state, and local government leaders and decision makers reveals that 82% of government organizations surveyed have already adopted AI agents<\/a>, and leaders anticipate a fundamental transformation \u2014 driven by AI \u2014 in how the public sector operates.<\/p>\n\n\n\n

Agencies are moving to leverage agentic AI<\/a> \u2014 autonomous digital workers that can reason and take action \u2014 to drive productivity and efficiency at scale, and 60% of government leaders believe they are significantly or somewhat ahead of the private sector in agentic AI adoption. These leaders see AI agents as a catalyst for a more responsive, mission-driven government; furthermore, 83% of those surveyed say AI agents are the key to transforming their organizational structure.<\/p>\n\n\n\n

\u201cGovernment leaders no longer see AI as a back-office experiment. They see it as a critical pillar of national competitiveness and service delivery. In today\u2019s landscape, integrating agentic AI is now mission critical.\u201d \u2013 Paul Tatum, EVP, Public Sector Solutions, Salesforce<\/strong><\/p>\n\n\n\n

The Agentic Era Will be More Transformational than the Internet<\/strong><\/h2>\n\n\n\n

Government leaders see this shift as a generational milestone. A majority (56%) of those surveyed believe agentic AI will have a more profound impact on government than the rise of the internet:<\/p>\n\n\n\n