{"id":73986,"date":"2026-06-18T08:00:00","date_gmt":"2026-06-18T07:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=73986"},"modified":"2026-06-17T22:10:44","modified_gmt":"2026-06-17T21:10:44","slug":"bobbi-agentforce-transforms-law-enforcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/bobbi-agentforce-transforms-law-enforcement\/","title":{"rendered":"\u201cBobbi\u201d Six Months On: How the UK\u2019s First Police AI Agent Is Transforming Community Access to Policing"},"content":{"rendered":"\n

Six months after Thames Valley Police and Hampshire & Isle of Wight Constabulary launched Bobbi, the UK’s first police AI agent<\/a> as an additional contact channel, the forces are realising how AI can expand access to support while enabling officers and staff to focus on the people and situations that need them most.<\/p>\n\n\n\n

Built on Agentforce, Bobbi is helping manage the equivalent of 14,000 citizen contacts annually across both forces and freeing an estimated 3,266 operational hours each year. The results mark a significant milestone for policing and the communities both forces serve, demonstrating the growing role AI can play in supporting vital public services across the UK.<\/p>\n\n\n\n

“This is a pioneering moment in policing,” said Chief Superintendent Simon Dodds from the Joint Operations Unit for Thames Valley Police and Hampshire & Isle of Wight Constabulary. “Bobbi has allowed us to rethink how we manage non-emergency demand, ensuring our officers and staff can focus on the people and situations that need them most.”<\/p>\n\n\n\n

\u201cBobbi proves that the Agentic era is here, protecting lives right now,\u201d said Zahra Bahrololoumi, CEO of Salesforce UK&I. \u201cWith Agentforce, our police forces have shown what it means to put communities first. This is what responsible public sector AI looks like: extending human capability, strengthening trust between citizens and services that protect them, and reaching those who never felt able to ask for help before.\u201d<\/p>\n\n\n\n

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