{"id":74115,"date":"2026-06-25T14:13:21","date_gmt":"2026-06-25T13:13:21","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=74115"},"modified":"2026-06-25T14:13:23","modified_gmt":"2026-06-25T13:13:23","slug":"agentforce-help-agent-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/uk\/news\/stories\/agentforce-help-agent-announcement\/","title":{"rendered":"Salesforce Launches Agentforce Help Agent That Deploys in Minutes and Only Charges for Resolutions"},"content":{"rendered":"\n

Less than two years ago, Salesforce launched Agentforce, the platform to build, deploy, and govern AI agents. Companies built service agents on it, and many work beautifully. But building one was real work: you connected your own knowledge, defined your own actions, and wired up each channel yourself. Today, that work is done for you. Salesforce is launching Agentforce Help Agent, an autonomous service agent with guided setup that\u2019s deployable in minutes across all channels. Built on the Agentforce 360 Platform, the Help Agent is designed for one job: helping enterprises to resolve their customer issues from start to finish, on day one.<\/p>\n\n\n\n

A service agent is only as good as three things, and Help Agent comes with all three already solved. It knows your business, grounding itself automatically on your Salesforce Knowledge. Messy data, the single biggest reason agents fail, is taken off your plate. It acts instead of just answering. The Help Agent comes with a library of available actions that can run on your real workflows to manage cases, schedule appointments, and update orders. And it works everywhere your customers are, across voice, web, portal, and messaging, turned on from a single screen. We know it works because we have run it ourselves: on help.salesforce.com<\/a>, Agentforce has handled 4.3 million inquiries and resolved 70 percent of them, and everything we learned doing that is built in.<\/p>\n\n\n\n

And you only pay when it works. With pay-per-resolution pricing, you are charged when Help Agent resolves an issue autonomously, start to finish. If the customer asks for a human or walks away unhappy, there is no charge. Your cost is tied to outcomes, not activity.<\/p>\n\n\n\n

Organizations like PenFed Credit Union<\/a>, Fisher & Paykel<\/a>, and PowerSchool<\/a> are using Salesforce to deliver agentic self-service:<\/p>\n\n\n\n

“PenFed is building toward a future where every member gets fast, self-driven and personalized service at scale, and Agentforce is making that real. With Agentforce, we’ve freed our team to focus on what matters most: understanding and anticipating member needs. We’re excited about where Salesforce is headed with easier setup and outcomes-based pricing, because this kind of model means we only win when our members win.” \u2014 Nicole LaCamp, SVP of Platform Strategy and Engineering at PenFed Credit Union<\/strong><\/p>\n\n\n\n

“Fisher & Paykel aims to meet customers exactly where they are the moment they need assistance. An intelligent, context-aware agent that instantly recognizes the customer and their specific appliance completely redefines the support journey. Agentic AI has already doubled self-service resolution rates, and we expect further uplift in both efficiency and experience as we continue to empower customers to resolve their own needs inside their current workflows.” \u2014 Rudi Khoury, Chief Digital Officer, Fisher & Payke<\/strong>l<\/strong> <\/p>\n\n\n\n

“PowerSchool serves millions of students, educators, and administrators who need fast and accurate support. Unfortunately, delivering personalized service at scale across every channel isn’t easy. With Agentforce Help Agent, we will be able to quickly deploy frictionless, personalized service across every channel, helping customers find instant resolutions. We’re excited to shape the future of agentic service innovation with Salesforce.” \u2014 Mark Miller, VP of Innovation and Delivery, PowerSchool <\/strong><\/p>\n\n\n\n

Pay Only for Resolutions<\/strong><\/h2>\n\n\n\n