{"id":64579,"date":"2022-04-27T05:00:00","date_gmt":"2022-04-27T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=64579"},"modified":"2022-11-17T15:14:58","modified_gmt":"2022-11-17T23:14:58","slug":"salesforce-expands-flow-automation","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2022\/04\/27\/salesforce-expands-flow-automation\/","title":{"rendered":"Salesforce Expands Flow Automation Suite, Now Delivers More Than 1 Trillion Monthly Automations and $2 Trillion in Customer Business Value"},"content":{"rendered":"\n

Flow enables companies to build workflows on the Salesforce Platform that automate across Slack, MuleSoft, and Tableau, connecting systems and business processes on one CRM platform<\/em><\/p>\n\n\n\n

Customers like Vonage, RBC Wealth Management, and ENGIE are automating mundane and repetitive processes, freeing up time to create technology that differentiates their business<\/em><\/p>\n\n\n\n

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San Francisco \u2014 April 27, 2022<\/strong> \u2014 Today at TrailblazerDX<\/a>, Salesforce [NYSE: CRM], the global leader in CRM, announced new innovations in Salesforce Flow<\/a>, the complete suite of automation technologies, to help customers quickly automate any complex business process on the Salesforce Customer 360 Platform. Built on Salesforce\u2019s low-code platform, Flow delivers business value fast by empowering people, simplifying processes, and integrating systems.<\/p>\n\n\n\n

As companies face uncertain economic times with inflation, supply chain disruptions, and labor shortages, automation helps them replace tedious, manual tasks with automated processes to accelerate productivity, and provide better customer experiences, at scale. In fact, 91% of organizations say they need solutions<\/a> that automate processes so they can do more with less, and 77% of workers<\/a> say automation has provided them with the time to deepen relationships with customers and stakeholders.<\/p>\n\n\n\n

With Flow, service agents can now automatically route work across global teams and digital channels to deliver more personalized service for high value clients. Wealth managers can focus more on client outcomes by automating repetitive data entry and streamlining data-heavy processes like cash and stock reconciliation. Healthcare providers can improve the patient experience by automating referral processes and billing management to get patients the care they need fast. And supply chain managers can unify data and integrate disparate legacy systems to streamline order fulfillment and vendor management.<\/p>\n\n\n\n

\u201cOur customers save 109 billion hours every month using Salesforce Flow to automate manual processes in their businesses. This frees up time for employees to focus on higher value work,\u201d said Patrick Stokes, EVP and GM of Salesforce Platform. \u201cThis is automation on one unified CRM platform. New features for Flow provide users the ability to trigger flows from analytics dashboards, use low code to easily integrate with any system, and interact with flows directly within Slack, where people spend most of their time. It\u2019s more than just automation \u2014 it\u2019s automagic.\u201d<\/p>\n\n\n\n

Our customers save 109 billion hours every month using Salesforce Flow to automate manual processes in their businesses. This frees up time for employees to focus on higher value work<\/span><\/p>Patrick Stokes, EVP and gm of Salesforce Platform<\/cite><\/blockquote>\n\n\n\n

Salesforce Flow: Delivering automation at massive scale<\/h2>\n\n\n\n

With Salesforce Flow, customers can automate a broad range of business processes. Flows collect data then act on it, helping customers work smarter, not harder, and saving time by handling complex business processes using clicks, not code.<\/p>\n\n\n\n