{"id":64622,"date":"2021-08-17T05:00:00","date_gmt":"2021-08-17T12:00:00","guid":{"rendered":""},"modified":"2021-08-17T05:00:00","modified_gmt":"2021-08-17T12:00:00","slug":"slack-supercharges-salesforce-customer-360-for-sales-service-marketing-and-analytics","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2021\/08\/17\/slack-supercharges-salesforce-customer-360-for-sales-service-marketing-and-analytics\/","title":{"rendered":"Slack Supercharges Salesforce Customer 360 for Sales, Service, Marketing, and Analytics"},"content":{"rendered":"\n

Companies like IBM and Sonos are achieving success from anywhere with Slack-First Customer 360, a single platform for connecting employees, customers, partners with the apps and workflows they need to get work done<\/em><\/p>\n\n\n\n

SAN FRANCISCO \u2014 August 17, 2021 \u2014 Salesforce (NYSE: CRM), the global leader in CRM, today announced new innovations that combine the power of Slack and Salesforce so teams can stay connected, productive, and get work done anywhere \u2014 with a single source of truth for their business.<\/p>\n\n\n\n

\u201cSalesforce and Slack are creating the digital HQ to help every company adapt and get back to growth in this digital-first, work anywhere world,\u201d said Bret Taylor, President and Chief Operating Officer of Salesforce. \u201cThis is just the beginning for the Slack-First Customer 360 – which will fundamentally reshape how work gets done by connecting employees, customers and partners and the apps they use on a single platform.”<\/p>\n\n\n\n

This is just the beginning for the Slack-First Customer 360 – which will fundamentally reshape how work gets done by connecting employees, customers and partners and the apps they use on a single platform.<\/p>Bret Taylor, President and Chief Operating Officer, Salesforce<\/cite><\/blockquote>\n\n\n\n

Nine out of 10 companies<\/a> plan to combine remote and onsite work going forward, but only 33% feel prepared to navigate this new hybrid work world. Slack-First Customer 360<\/a> is the answer, with Slack as the hub that empowers everyone in an organization to communicate, collaborate, and take action on information from across Salesforce and all the other business apps, systems, and partners they use. <\/p>\n\n\n\n

With these new pre-built integrations between Slack and Salesforce, every department \u2014 such as sales, service, and marketing \u2014 can collaborate in channels that unite teams and streamline workflows built around CRM data, giving them a single source of truth for their business and a single, shared view of the customer. Business processes can be automated in Slack to make work simple, productive, flexible and pleasant. And with Slack Connect, companies can now work securely with external partners, vendors and customers, driving stronger relationships and faster results. <\/p>\n\n\n\n

Close more deals with Slack-First Sales<\/h2>\n\n\n\n

Salesforce and Slack are giving sales reps the ability to collaborate on deals in real-time and drive growth from anywhere, with sales reps using Slack seeing an average of 15% faster sales cycles<\/a>. The new capabilities provide deeper visibility into account details in Sales Cloud and connect the right people to close deals fast – all in Slack as the system of engagement.<\/p>\n\n\n\n