{"id":71445,"date":"2024-09-17T21:32:28","date_gmt":"2024-09-17T20:32:28","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=71445"},"modified":"2024-09-17T21:32:29","modified_gmt":"2024-09-17T20:32:29","slug":"nvidia-ai-agent-partnership","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2024\/09\/17\/nvidia-ai-agent-partnership\/","title":{"rendered":"Salesforce and NVIDIA Forge Strategic Collaboration to Advance AI Agent Innovation"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Companies will co-innovate to define the future of enterprise software with Salesforce Agentforce and NVIDIA AI Enterprise platform<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>Salesforce expects billions of its Agentforce Agents to be deployed in the years to come, creating new customer and employee experiences on the Salesforce Platform<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>SAN FRANCISCO<\/strong>\u200c <strong>\u2013 September 17, 2024 \u2013 <\/strong>Salesforce [NYSE: CRM] and NVIDIA today announced a strategic collaboration to develop advanced AI capabilities for the enterprise with <a href=\"https:\/\/www.salesforce.com\/service\/customer-service-automation\/autonomous-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">autonomous agent<\/a> and interactive avatar experiences. The companies will work together to deliver optimized predictive and generative AI workflows by bringing together the NVIDIA AI platform, which includes accelerated computing and AI software, with the Salesforce Platform and Agentforce. With this collaboration, <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce agents<\/a> will enable new insights and improved productivity across the sales, service, marketing, and IT teams that rely on the industry-leading Salesforce CRM as the one place for all their customer data.&nbsp;<\/p>\n\n\n\n<p>\u201cTogether with NVIDIA, we\u2019re leading the third wave of the AI revolution \u2014 moving beyond copilots to humans and intelligent agents working seamlessly to drive customer success,\u201d said Marc Benioff, Chair and CEO, Salesforce. \u201cThis is what AI is meant to be \u2014 powered by the Salesforce Platform and <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, every Trailblazer can harness AI to its fullest potential. By combining NVIDIA\u2019s AI platform with Agentforce, we\u2019re supercharging AI performance and creating dynamic digital avatars, delivering more engaging, intelligent, and immersive customer experiences than ever before.\u201d&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><span class=\"js-twitter-inline\">By combining NVIDIA\u2019s AI platform with Agentforce, we\u2019re supercharging AI performance and creating dynamic digital avatars, delivering more engaging, intelligent, and immersive customer experiences than ever before.&#8221;<\/span><\/p>\n<cite>Marc Benioff, Chair and CEO, Salesforce<\/cite><\/blockquote>\n\n\n\n<p>\u201cIn the future, every company, every job will be enhanced by a wide range of AI agents \u2013 assistants that will transform how we work,\u201d said NVIDIA founder and CEO Jensen Huang. \u201cNVIDIA and Salesforce are bringing together our technologies to accelerate the development of AI agents for companies to supercharge their productivity.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-enhanced-platform-collaboration-to-deliver-ai-agents\"><strong>Enhanced platform collaboration to deliver AI agents<\/strong><\/h2>\n\n\n\n<p>With Salesforce and NVIDIA, organizations will have access to next-generation AI and data capabilities as part of the Salesforce Platform and Agentforce, a groundbreaking set of tools to create and customize agents that come with a collection of pre-built agents. The new collaboration will provide Salesforce customers with accelerated value from AI investments while differentiating and maintaining a competitive edge. Using Salesforce\u2019s AI-powered predictive and generative technologies with NVIDIA <a href=\"https:\/\/www.nvidia.com\/en-us\/ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">NIM microservices<\/a> and <a href=\"https:\/\/www.nvidia.com\/en-us\/ai-data-science\/products\/nemo\/\" target=\"_blank\" rel=\"noreferrer noopener\">NVIDIA NeMo<\/a> for model customization, all as part of the NVIDIA AI Enterprise platform, businesses are expected to see advances in AI platform performance and model throughput to improve productivity and effectiveness of interactions across industries.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><span class=\"js-twitter-inline\">\u201cNVIDIA and Salesforce are bringing together our technologies to accelerate the development of AI agents for companies to supercharge their productivity.\u201d<\/span><\/p>\n<cite>Jensen Huang, Founder and CEO, NVIDIA<\/cite><\/blockquote>\n\n\n\n<p>Use cases include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Crisis management: <\/strong>In the event of a product recall or service outage, an agent would efficiently handle high volumes of customer inquiries, offering timely and empathetic responses while escalating critical issues to human agents.&nbsp;<\/li>\n\n\n\n<li><strong>Real-time weather impact for travel and logistics:<\/strong> AI agents could predict and adjust travel or shipping routes based on live weather data, preventing delays and disruptions. They would automatically update the CRM data to inform customers and stakeholders, ensuring timely and accurate communication about any expected changes or necessary adjustments to their travel plans or delivery schedules. This proactive approach would enhance customer satisfaction and operational efficiency.<\/li>\n\n\n\n<li><strong>Real-time customer support resolution: <\/strong>AI agents could instantly provide customers with solutions by pulling relevant CRM information during live avatar chats. For example, if a customer asked for help with an order issue, the agent avatar would access real-time shipping data to resolve the query.<\/li>\n<\/ul>\n\n\n\n<p>In addition to advanced AI capabilities, the collaboration will enhance AI capabilities by accelerating processing in Salesforce <a href=\"https:\/\/www.salesforce.com\/uk\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>, which unifies and harmonizes structured and unstructured customer data in real time. Data Cloud provides a \u201c<a href=\"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2024\/04\/25\/zero-copy-partner-network\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zero Copy<\/a>\u201d capability, enabling Salesforce customers to quickly and easily connect to their enterprise data, which is then retrievable by Agentforce to analyze and act on. NVIDIA\u2019s full-stack accelerated computing platform will optimize compute resources, leading to quicker insights and improved performance across the AI platforms.\u00a0<\/p>\n\n\n\n<p>The collaboration between Salesforce and NVIDIA marks a pivotal advancement in technology, equipping businesses with the tools to harness data with unprecedented speed and efficiency.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-transforming-customer-and-employee-interactions-with-ai-powered-avatars\"><strong>Transforming customer and employee interactions with AI-powered avatars<\/strong><\/h2>\n\n\n\n<p>Salesforce and NVIDIA are also coming together to collaborate on the future of AI agent avatars with NVIDIA ACE, a collection of digital human technologies and NIM microservices, and Agentforce. These AI-powered avatars will deliver more engaging, human-like experiences when customers or employees interact with Agentforce agents by using multi-modal AI models for speech recognition, text-to-speech conversion, and contextual visual responses. In addition, companies can expect to have access to these advanced digital human capabilities from NVIDIA in out-of-the-box Agentforce agent experiences and NVIDIA NIM Agent Blueprints to help customers build and deploy agents quickly and intuitively. AI-powered avatars could be valuable in cases like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Real-time sales coaching feedback:<\/strong> An AI agent analyzes the conversation and suggests in-the-moment ways to improve engagement, such as product recommendations, correcting potential misstatements, or highlighting key talking points with feedback. The feedback is delivered by a sales agent avatar to demonstrate a better or alternative approach.&nbsp;<\/li>\n\n\n\n<li><strong>Live event management:<\/strong> AI avatar kiosks manage real-time ticketing, seating, and customer preferences during events, offering instant adjustments to maximize attendance and experience.&nbsp;<\/li>\n\n\n\n<li><strong>Employee training assistance:<\/strong> On-demand, personalized training avatar assistants for employees would ensure employees receive relevant lessons and coaching in real time during on-the-job training.&nbsp;<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--mountain\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tJournalist? Get all the news, resources, and background on the biggest Dreamforce announcements.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/uk\/news\/df24-media-resources\/\" target=\"_blank\">\n\t\t\t\t<span>VISIT THE DREAMFORCE MEDIA RESOURCES PAGE<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-mountain\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png\"\n\t\talt=\"Illustration of mountain\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-learn-more-and-join-us-at-dreamforce-with-nvidia\"><strong>Learn more and join us at Dreamforce with NVIDIA:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Join us at Dreamforce with an exclusive <a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df24\/sessioncatalog\/page\/catalog\/session\/1718916152102001QEle\" target=\"_blank\" rel=\"noreferrer noopener\">Fireside chat between Jensen Huang &amp; Marc Benioff<\/a> or listen in on <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/dreamforce_2024\/broadcast\/day-1-channel-1\/segment\/a7T4V000000oPEMUA2\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce+<\/a>&nbsp;<\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>&nbsp;<\/li>\n\n\n\n<li>Read the <a href=\"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2024\/09\/12\/agentforce-announcement\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Press Release<\/a><\/li>\n<\/ul>\n\n\n\n<p><em>Any unreleased services or features referenced here are not currently available and may not be delivered on time or at all. Customers should make their purchase decisions based upon features that are currently available.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Companies will co-innovate to define the future of enterprise software with Salesforce Agentforce and NVIDIA AI Enterprise platform Salesforce expects billions of its Agentforce Agents to be deployed in the years to come, creating new customer and employee experiences on the Salesforce Platform SAN FRANCISCO\u200c \u2013 September 17, 2024 \u2013 Salesforce [NYSE: CRM] and NVIDIA [&hellip;]<\/p>\n","protected":false},"author":176,"featured_media":71444,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[4126],"sf_theme":[4064],"sf_topic":[3978,3986,3980,4011,4021],"sf_product":[8438,4052,8269,4022],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[4301],"sf_collection":[8285],"sf_visibility":[],"coauthors":[6478],"class_list":["post-71445","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-product","sf_theme-artificial-intelligence","sf_topic-artificial-intelligence","sf_topic-digital-transformation","sf_topic-dreamforce","sf_topic-future-of-work","sf_topic-salesforce-partners","sf_product-agentforce","sf_product-customer-360","sf_product-einstein-ai","sf_product-salesforce-platform","sf_location-global","sf_collection-dreamforce-2024"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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