{"id":72352,"date":"2025-05-21T05:00:00","date_gmt":"2025-05-21T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=72352"},"modified":"2025-05-21T15:38:51","modified_gmt":"2025-05-21T14:38:51","slug":"indeed-agentforce-data-cloud-employer-onboarding","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2025\/05\/21\/indeed-agentforce-data-cloud-employer-onboarding\/","title":{"rendered":"Indeed Deploys Agentforce to Streamline Employer Onboarding with AI-Powered Support\u00a0"},"content":{"rendered":"\n

Agentforce to help scale employer support to advance Indeed\u2019s goal of reducing the time it takes for job seekers to get hired by half<\/em><\/p>\n\n\n\n

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SAN FRANCISCO AND AUSTIN \u2013 May 21, 2025<\/strong> \u2013 Salesforce (NYSE: CRM), the world\u2019s #1 AI CRM, today announced that Indeed, the world\u2019s #1 job site, is deploying Agentforce<\/a> to support employer account onboarding with digital labor. By leveraging AI agents<\/a> to automate routine administrative tasks, Indeed aims to scale its support operations, enabling teams to handle more complex issues and build stronger relationships with employers to help accelerate hiring.\u00a0<\/p>\n\n\n\n

Indeed hosts 610 million Job Seeker Profiles 1<\/sup>, enabling more than 3.3 million employers to connect with the right candidates. Successfully engaging these \u200cemployers is a key part of Indeed\u2019s business operations, with numerous support teams assigned to the effort. After realizing that roughly 22% of employer support requests are related to the onboarding or account moderation process, Indeed recognized an opportunity for a more efficient experience. The company turned to Agentforce \u2014 Salesforce\u2019s digital labor<\/a> platform for bringing trusted, autonomous AI agents<\/a> into the flow of work \u2014 to provide the solution.<\/p>\n\n\n\n

With Agentforce, employer questions can be autonomously answered to quickly address routine questions related to Indeed\u2019s account verification process or handle administrative tasks related to onboarding or job posting. For example, if an employer receives an alert about an issue with a job posting, such as a too-short job description, they can ask an agent in natural language why it was flagged. Agentforce can suggest ways to resolve job and account issues and walk users through resolution steps in real time. This will reduce the amount of time Indeed employees spend on simple and repetitive questions and manual processes, freeing them up to spend more time on more fulfilling tasks like engaging directly with employers.<\/p>\n\n\n\n

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With Agentforce, we\u2019re streamlining the hiring experience so our teams can focus on what matters most: empowering employers to make great hires \u2014 and helping job seekers land the right opportunity, faster.<\/p>\nAnthony Moisant, Chief Information Officer & Chief Security Officer at Indeed<\/cite><\/blockquote>\n\n\n\n

\u201cAt Indeed, our mission to help people get jobs drives everything we do. To make that mission a reality, we\u2019re committed to helping employers find and connect with the right candidates easily and simply,\u201d said Anthony Moisant, Chief Information Officer & Chief Security Officer at Indeed. \u201cWith Agentforce, we\u2019re streamlining the hiring experience so our teams can focus on what matters most: empowering employers to make great hires \u2014 and helping job seekers land the right opportunity, faster.\u201d<\/p>\n\n\n\n

In addition to Agentforce, Indeed will deploy Data Cloud<\/a> to harmonize its extensive data from different systems and formats \u2014 including articles with instructions for updating a job posting and an employer\u2019s account status \u2014 to ground Agentforce. MuleSoft<\/a> allows Agentforce to instantly access Indeed\u2019s third-party data sources, systems, and applications, making it even more effective at providing Indeed\u2019s team with timely support and accurate information.<\/p>\n\n\n\n

“Indeed’s dedication to rapid and efficient job matching, coupled with outstanding support for employers, is central to its success,” said Adam Evans, EVP and GM, Salesforce AI. “By leveraging the power of Salesforce’s deeply unified platform, including Agentforce and Data Cloud, Indeed can deliver an enhanced onboarding experience while freeing their teams to concentrate on specialized employer needs and expanding opportunities for job seekers.”<\/p>\n\n\n\n