{"id":72535,"date":"2025-06-23T09:00:00","date_gmt":"2025-06-23T16:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=72535"},"modified":"2025-06-23T17:03:19","modified_gmt":"2025-06-23T16:03:19","slug":"agentforce-3-announcement","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2025\/06\/23\/agentforce-3-announcement\/","title":{"rendered":"Salesforce Launches Agentforce 3 to Solve the Biggest Blockers to Scaling AI Agents: Visibility and Control"},"content":{"rendered":"\n

New Agentforce Command Center provides a complete observability solution for optimizing AI agents <\/em>\u2014<\/em> enabling leaders to manage, track, and scale how AI agent activity enhances human productivity<\/em><\/p>\n\n\n\n

Agentforce 3 enables seamless agent interoperability with built-in support for open standards like Model Context Protocol (MCP). Through the expanded AgentExchange, customers will be able to access plug-and-play services from over <\/em>30<\/em> partners inc<\/em>luding<\/em> AWS, Box, Cisco, Google Cloud, IBM, Notion, PayPal, Stripe, Teradata, WRITER, and more<\/em><\/p>\n\n\n\n

Agentforce 3 delivers an updated Atlas architecture \u2014 from reasoning, to performance, to trust \u2014 for unmatched enterprise readiness, including lower latency, greater accuracy, enhanced resiliency, and support for natively hosted LLMs such as Anthropic <\/em><\/p>\n\n\n\n

Customers like Engine, Grupo Globo, PepsiCo, UChicago Medicine, and 1-800Accountant are realizing fast time-to-value with 100+ new, pre-built industry actions, flexible pricing, and expanded availability<\/em><\/p>\n\n\n\n

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SAN FRANCISCO \u2013 June 23, 2025<\/strong> <\/em>\u2013 <\/strong>Salesforce (NYSE: CRM), the world\u2019s #1 AI CRM, today announced Agentforce 3: a major upgrade to its digital labor platform that gives companies the visibility and control to scale AI agents<\/a> without compromise. As enterprise adoption accelerates, the real blocker has become clear: teams can\u2019t see what agents are doing \u2014 or evolve them fast enough. Agentforce 3 changes that. Built on learnings from thousands of Agentforce deployments since its initial launch in October 2024, Agentforce has helped customers deliver undeniable value. This includes reducing Engine’s average customer case handle time by 15%, autonomously resolving 70% of 1-800Accountant\u2019s administrative chat engagements during critical tax weeks in 2025, and increasing Grupo Globo\u2019s subscriber retention by 22%. Agentforce 3 equips leaders to monitor, improve, and scale their AI workforce with confidence.<\/p>\n\n\n\n

With a new Command Center for complete observability, built-in support for Model Context Protocol (MCP) for plug-and-play interoperability, and over 100 new prebuilt industry actions to speed time to value, Agentforce 3 helps companies scale what works, fix what doesn\u2019t, and unlock the full potential of agentic AI \u2014 with clarity, control, and speed.<\/p>\n\n\n\n

Why it Matters:<\/strong> AI agent adoption is surging. According to a soon to be released Slack Workflow Index, AI agent usage is up 233% in six months, and over that same period, 8,000 customers have signed up to deploy Agentforce<\/a>. But until now, agent platforms have lacked the tooling, governance, and observability needed to scale enterprise-wide. Agentforce 3 closes this gap \u2014 delivering the complete visibility, secure tool integration, and enterprise-grade controls organizations need to make agent velocity their competitive advantage.<\/p>\n\n\n\n

\u201cWith Agentforce, we\u2019ve unified agents, data, apps, and metadata to create a digital labor platform, helping thousands of companies realize the promise of agentic AI today,\u201d said Adam Evans, EVP & GM of Salesforce AI. \u201cOver the past several months we\u2019ve listened deeply to our customers and continued our rapid pace of technology innovation. The result is Agentforce 3, a major leap forward for our platform that brings greater intelligence, higher performance, and more trust and accountability to every Agentforce deployment. Agentforce 3 will redefine how humans and AI agents work together \u2014 driving breakthrough levels of productivity, efficiency, and business transformation.\u201d<\/p>\n\n\n\n

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With Agentforce, we\u2019ve unified agents, data, apps, and metadata to create a digital labor platform, helping thousands of companies realize the promise of agentic AI today.<\/p>\nAdam Evans, EVP & GM of Salesforce AI<\/cite><\/blockquote>\n\n\n\n

Agentforce Command Center \u2014 Monitor, Measure, and Optimize Your AI Agents: <\/strong>As AI agents take on routine tasks and begin collaborating more closely with human teammates, teams need a new observability layer built for the era of digital labor. Agentforce Command Center is that layer: a complete observability solution that gives leaders a unified pane of glass to monitor agent health, measure performance, and optimize outcomes. Built into Agentforce Studio, it completes the agent lifecycle with powerful tools to understand and refine agents at scale.<\/p>\n\n\n\n