{"id":73029,"date":"2025-10-13T05:00:00","date_gmt":"2025-10-13T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=73029"},"modified":"2025-10-13T13:03:04","modified_gmt":"2025-10-13T12:03:04","slug":"agentic-enterprise-announcement","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2025\/10\/13\/agentic-enterprise-announcement\/","title":{"rendered":"Welcome to the Agentic Enterprise: With Agentforce 360, Salesforce Elevates Human Potential in the Age of AI"},"content":{"rendered":"\n

At Dreamforce 2025, Salesforce reveals how two decades of connecting customers, data, and trust have led to the next leap in business \u2014 the rise of the Agentic Enterprise, where AI doesn\u2019t replace people, it elevates them.<\/em><\/p>\n\n\n\n

With the launch of Agentforce 360, Salesforce introduces the world\u2019s first platform designed to connect humans and AI agents in one trusted system \u2014 empowering every employee to achieve more, every customer-facing moment to deliver more, and every company to operate with unprecedented intelligence and speed.<\/em><\/p>\n\n\n\n

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SAN FRANCISCO \u2014 October 13, 2025<\/strong> \u2014<\/strong> Today, Salesforce (NYSE: CRM), the world\u2019s #1 AI CRM, announced the general availability of Agentforce 360, the culmination of a year of transformation, redefining how work gets done in the age of AI<\/a>.<\/p>\n\n\n\n

While others are just beginning to showcase what\u2019s possible with agentic AI<\/a> in the enterprise, Salesforce has spent the past year delivering it \u2014 with four major releases, thousands of customer deployments, and Salesforce itself as Customer Zero<\/a>, proving how the Agentic Enterprise comes to life.<\/p>\n\n\n\n

The Agentic Enterprise<\/a> represents a new model for work \u2014 where AI elevates people rather than replacing them. In an Agentic Enterprise, every team operates with 24\/7 intelligence: sales leads are never missed, service never sleeps, and every employee has an AI partner that helps them move faster and make smarter decisions. The result is a new era of productivity, customer connection, and growth.<\/p>\n\n\n\n

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Agentforce 360 connects humans, agents, and data on one trusted platform, helping every employee and every company achieve more than they ever thought possible.<\/p>\nMarc Benioff, Chair and CEO, Salesforce<\/cite><\/blockquote>\n\n\n\n

\u201cWe\u2019re entering the age of the Agentic Enterprise \u2014 where AI elevates human potential like never before,\u201d <\/em>said Marc Benioff, Chair and CEO, Salesforce<\/strong>. \u201cAgentforce 360 connects humans, agents, and data on one trusted platform, helping every employee and every company achieve more than they ever thought possible.\u201d<\/em><\/p>\n\n\n\n

A Year of Innovation, Built on 26 Years of Trust<\/h2>\n\n\n\n

None of this would be possible without the foundation Salesforce has built as the world\u2019s most trusted customer platform. The very technology that has powered CRM, automation, and analytics now powers AI agents<\/a> capable of turning every workflow into intelligence, every employee into a multiplier, and every customer interaction into a moment of impact.<\/p>\n\n\n\n

Over the past 12 months, Salesforce has <\/strong>worked shoulder-to-shoulder with thousands of customers, advancing Agentforce through four major releases that paved the way for today\u2019s launch of Agentforce 360:<\/p>\n\n\n\n