{"id":73225,"date":"2025-12-04T08:00:00","date_gmt":"2025-12-04T08:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=73225"},"modified":"2025-12-04T09:11:23","modified_gmt":"2025-12-04T09:11:23","slug":"workdry-water-infrastructure-agentforce","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2025\/12\/04\/workdry-water-infrastructure-agentforce\/","title":{"rendered":"Workdry Powers Mission Critical Water Infrastructure Solutions with Agentforce"},"content":{"rendered":"\n

LONDON – 4 December, 2025. Salesforce, the world\u2019s #1 AI CRM, today announced that Workdry<\/a> is leveraging Agentforce<\/a> to deliver essential services with unprecedented safety and efficiency across its UK, European, and North American operations. <\/p>\n\n\n\n

Workdry provides mission critical integrated water solutions with its mobile rental fleet of water handling and waste water treatment equipment, for water utilities, major infrastructure providers and industrial customers.<\/p>\n\n\n\n

Previously, Workdry\u2019s highly skilled expert engineers relied on heavily paper-based systems that created inefficiencies, duplicated data, and operational bottlenecks. <\/p>\n\n\n\n

Deploying Agentforce<\/a> across Sales Cloud<\/a>, Service Cloud<\/a>, and Field Service Cloud<\/a>, Workdry will consolidate its technology systems into a single, unified platform, equipping its frontline workers with agentic AI capabilities in high-stakes, time-pressured environments. <\/p>\n\n\n\n

Providing frontline workers the tools they need, when they need them<\/strong><\/h2>\n\n\n\n

Agentforce will provide frontline workers with the tools they need, when they need them. In the field, engineers will be able to use AI-driven Voice to Forms for effortless data capture, even in challenging weather conditions, replacing manual keying. Engineers will also be equipped with real-time support, able to leverage a Visual Remote Assistant (VRA) for immediate remote diagnosis, and Knowledge AI to instantly pull information from equipment manuals for complex problem-solving. All on-site activities, including completing pre-work safety briefs and carrying out repairs or site surveys, will be guided by mobile-first workflows.<\/p>\n\n\n\n

On the Sales and Service side, Agentforce<\/a> will assist with lead follow-up automation, efficient gathering of tender documents, and accurate quoting for complex water engineering solutions. These capabilities will support our critical compliance, health and safety requirements while significantly improving job accuracy, speed, and customer service.<\/p>\n\n\n\n

By centralising its data and streamlining processes on Salesforce Sales Cloud, Service Cloud, and Field Service, – powered by Agentforce<\/a> – Workdry will gain real-time insights into leads, opportunities, and service performance. Key areas of impact include:<\/p>\n\n\n\n