{"id":73952,"date":"2026-06-15T16:50:24","date_gmt":"2026-06-15T15:50:24","guid":{"rendered":"https:\/\/www.salesforce.com\/press-releases\/2026\/06\/15\/salesforce-signs-definitive-agreement-to-acquire-fin\/"},"modified":"2026-06-15T16:50:26","modified_gmt":"2026-06-15T15:50:26","slug":"salesforce-signs-definitive-agreement-to-acquire-fin","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2026\/06\/15\/salesforce-signs-definitive-agreement-to-acquire-fin\/","title":{"rendered":"Salesforce Signs Definitive Agreement to Acquire Fin"},"content":{"rendered":"\n<p class=\"has-text-align-center\" id=\"h-acquisition-will-bring-fin-s-customer-agent-platform-to-companies-of-all-sizes-accelerating-time-to-value-and-expanding-salesforce-s-ability-to-deliver-autonomous-agents-across-the-enterprise-nbsp\"><em>Acquisition will bring Fin\u2019s customer agent platform to companies of all sizes, accelerating time-to-value and expanding Salesforce\u2019s ability to deliver autonomous agents across the enterprise&nbsp;<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p id=\"h-san-francisco-ca-june-15-2026-salesforce-nyse-crm-the-global-leader-in-crm-today-announced-it-has-signed-a-definitive-agreement-to-acquire-fin-formerly-intercom-an-industry-leading-customer-agent-company-under-the-terms-of-the-agreement-salesforce-will-acquire-fin-for-approximately-3-6-billion-subject-to-customary-purchase-price-adjustments\"><strong>SAN FRANCISCO, CA \u2014 June 15, 2026<\/strong> \u2014 Salesforce (NYSE: CRM), the global leader in CRM, today announced it has signed a definitive agreement to acquire <a href=\"https:\/\/fin.ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fin<\/a>, formerly Intercom, an industry-leading customer agent company. Under the terms of the agreement, Salesforce will acquire Fin for approximately $3.6 billion, subject to customary purchase price adjustments.<\/p>\n\n\n\n<p id=\"h-fin-s-core-offering-its-ai-agent-resolves-complex-customer-queries-end-to-end-across-every-channel-including-live-chat-email-whatsapp-sms-phone-and-slack-the-ai-agent-is-powered-by-the-company-s-proprietary-ai-model-apex-that-is-purpose-built-for-customer-support-and-has-demonstrated-industry-leading-resolution-rates-that-outperform-top-commercially-available-frontier-models\">Fin\u2019s core offering, its AI Agent, resolves complex customer queries end-to-end, across every channel, including live chat, email, WhatsApp, SMS, phone, and Slack. The AI Agent is powered by the company\u2019s proprietary AI model, Apex, that is purpose-built for customer support and has demonstrated <a href=\"https:\/\/venturebeat.com\/technology\/intercoms-new-post-trained-fin-apex-1-0-beats-gpt-5-4-and-claude-sonnet-4-6\" target=\"_blank\" rel=\"noreferrer noopener\">industry-leading resolution rates<\/a> that outperform top commercially available frontier models.<\/p>\n\n\n\n<p id=\"h-we-re-thrilled-to-welcome-fin-to-salesforce-as-we-enable-every-company-to-become-an-agentic-enterprise-said-marc-benioff-chair-and-ceo-salesforce-fin-brings-proven-agent-technology-a-deep-commitment-to-customer-success-and-an-incredible-ai-team-that-will-complement-agentforce-with-powerful-service-agent-capabilities-together-we-ll-help-companies-of-every-size-seize-this-opportunity-accelerating-time-to-value-with-trusted-agents-that-deliver-measurable-outcomes-at-scale\">&#8220;We\u2019re thrilled to welcome Fin to Salesforce as we enable every company to become an agentic enterprise,\u201d said Marc Benioff, Chair and CEO, Salesforce. \u201cFin brings proven agent technology, a deep commitment to customer success, and an incredible AI team that will complement Agentforce with powerful service agent capabilities. Together, we\u2019ll help companies of every size seize this opportunity \u2014 accelerating time to value with trusted agents that deliver measurable outcomes at scale.&#8221;<\/p>\n\n\n\n<p id=\"h-this-is-a-major-win-for-consumers-of-the-world-said-eoghan-mccabe-chief-executive-officer-and-co-founder-of-fin-our-technology-has-defined-this-category-and-set-the-new-standards-for-what-great-customer-service-looks-like-today-by-joining-forces-with-salesforce-we-can-deploy-it-far-and-wide-at-a-rate-far-faster-than-we-could-have-ever-achieved-on-our-own\">&#8220;This is a major win for consumers of the world,\u201d said Eoghan McCabe, Chief Executive Officer and Co-Founder of Fin. \u201cOur technology has defined this category and set the new standards for what great customer service looks like today. By joining forces with Salesforce, we can deploy it far and wide at a rate far faster than we could have ever achieved on our own.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-accelerating-agentic-time-to-value-across-customer-segments\">Accelerating Agentic Time-to-Value Across Customer Segments<\/h4>\n\n\n\n<p id=\"h-building-on-the-strength-of-agentforce-which-reached-1-2-billion-in-arr-in-q1-fy27-up-205-year-over-year-fin-s-packaged-offerings-and-proprietary-models-will-complement-agentforce-s-deeply-customizable-platform-with-additional-fast-to-value-deployment-options-for-service-organizations\">Building on <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2026\/05\/27\/fy27-q1-earnings\/\" target=\"_blank\" rel=\"noreferrer noopener\">the strength of Agentforce<\/a>, which reached $1.2 billion in ARR in Q1 FY27, up 205% year-over-year, Fin\u2019s packaged offerings and proprietary models will complement Agentforce\u2019s deeply customizable platform with additional fast-to-value deployment options for service organizations.<\/p>\n\n\n\n<p id=\"h-upon-close-salesforce-and-fin-will-give-customers-more-ways-to-deploy-ai-agents-across-their-customer-service-operations-with-fast-time-to-value-options-especially-well-suited-for-smb-and-some-commercial-organizations-that-need-to-launch-quickly-integrate-with-existing-systems-and-deliver-measurable-outcomes-together-salesforce-and-fin-will-support-customers-at-every-stage-of-ai-adoption-from-rapidly-deployable-support-agents-to-more-tailored-enterprise-scale-transformations-built-on-trusted-data-security-governance-and-integration\">Upon close, Salesforce and Fin will give customers more ways to deploy AI agents across their customer service operations, with fast time-to-value options especially well-suited for SMB and some commercial organizations that need to launch quickly, integrate with existing systems, and deliver measurable outcomes. Together, Salesforce and Fin will support customers at every stage of AI adoption, from rapidly deployable support agents to more tailored, enterprise-scale transformations built on trusted data, security, governance, and integration.<\/p>\n\n\n\n<p id=\"h-fin-s-ai-agent-technology-will-help-organizations-improve-autonomous-resolution-reduce-cost-to-serve-and-accelerate-ai-adoption-across-their-service-organizations-the-ai-agent-has-already-demonstrated-strong-customer-outcomes-including-examples-of-ai-agents-resolving-on-average-76-of-support-volume-end-to-end-the-acquisition-will-also-bring-a-long-tenured-technical-ai-team-and-an-established-global-customer-base-of-more-than-30-000-companies-to-salesforce\">Fin\u2019s AI agent technology will help organizations improve autonomous resolution, reduce cost-to-serve, and accelerate AI adoption across their service organizations. The AI Agent has already demonstrated strong customer outcomes, including examples of AI agents <a href=\"https:\/\/fin.ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">resolving on average 76% of support volume end-to-end<\/a>. The acquisition will also bring a long-tenured technical AI team and an established global customer base of more than <a href=\"https:\/\/fin.ai\/about\" target=\"_blank\" rel=\"noreferrer noopener\">30,000 companies<\/a> to Salesforce.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-transaction-details\">Transaction Details<\/h4>\n\n\n\n<p id=\"h-the-transaction-is-expected-to-close-in-the-fourth-quarter-of-salesforce-s-fiscal-year-2027-subject-to-the-satisfaction-of-customary-closing-conditions-including-the-receipt-of-required-regulatory-clearances-based-on-the-expected-timing-of-closing-of-the-transaction-there-is-no-anticipated-change-to-salesforce-s-fiscal-year-2027-financial-guidance-previously-announced-on-may-27-2026-the-transaction-will-not-impact-salesforce-s-capital-return-program\">The transaction is expected to close in the fourth quarter of Salesforce\u2019s fiscal year 2027, subject to the satisfaction of customary closing conditions, including the receipt of required regulatory clearances. Based on the expected timing of closing of the transaction, there is no anticipated change to Salesforce\u2019s fiscal year 2027 financial guidance, previously announced on May 27, 2026. The transaction will not impact Salesforce\u2019s capital return program.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-forward-looking-statements\">Forward-Looking Statements<\/h4>\n\n\n\n<p id=\"h-this-press-release-contains-forward-looking-statements-within-the-meaning-of-the-safe-harbor-provisions-of-the-private-securities-litigation-reform-act-of-1995-regarding-the-proposed-acquisition-of-fin-by-salesforce-that-involve-substantial-risks-uncertainties-and-assumptions-that-could-cause-actual-results-to-differ-materially-from-those-expressed-or-implied-by-such-statements-forward-looking-statements-in-this-report-include-among-other-things-statements-about-the-potential-benefits-of-the-proposed-acquisition-and-its-lack-of-impact-on-previously-announced-guidance-and-our-capital-return-program-salesforce-s-plans-the-financial-condition-results-of-operations-and-business-of-salesforce-and-the-anticipated-timing-of-the-closing-of-the-proposed-acquisition-risks-and-uncertainties-include-but-are-not-limited-to-the-satisfaction-of-closing-conditions-salesforce-s-ability-to-successfully-integrate-fin-and-potential-disruptions-to-business-relationships-resulting-from-the-announcement-additional-information-is-detailed-in-salesforce-s-latest-filings-with-the-securities-and-exchange-commission-including-its-annual-report-on-form-10-k-and-quarterly-reports-on-form-10-q-salesforce-assumes-no-obligation-to-and-does-not-intend-to-update-these-forward-looking-statements-except-as-required-by-law\">This press release contains forward-looking statements within the meaning of the Safe Harbor provisions of the Private Securities Litigation Reform Act of 1995 regarding the proposed acquisition of Fin by Salesforce that involve substantial risks, uncertainties and assumptions that could cause actual results to differ materially from those expressed or implied by such statements. Forward-looking statements in this report include, among other things, statements about the potential benefits of the proposed acquisition and its lack of impact on previously announced guidance and our capital return program, Salesforce\u2019s plans, the financial condition, results of operations and business of Salesforce and the anticipated timing of the closing of the proposed acquisition. Risks and uncertainties include, but are not limited to: the satisfaction of closing conditions; Salesforce\u2019s ability to successfully integrate Fin; and potential disruptions to business relationships resulting from the announcement. Additional information is detailed in Salesforce\u2019s latest filings with the Securities and Exchange Commission, including its Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Salesforce assumes no obligation to, and does not intend to, update these forward-looking statements, except as required by law.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-about-salesforce\">About Salesforce<\/h4>\n\n\n\n<p id=\"h-salesforce-helps-organizations-of-any-size-become-agentic-enterprises-integrating-humans-agents-apps-and-data-on-a-trusted-unified-platform-to-unlock-unprecedented-growth-and-innovation-visit-www-salesforce-com-for-more-information\">Salesforce helps organizations of any size become agentic enterprises &#8211; integrating humans, agents, apps, and data on a trusted, unified platform to unlock unprecedented growth and innovation. Visit <a href=\"https:\/\/www.salesforce.com\" target=\"_blank\" rel=\"noreferrer noopener\">www.salesforce.com<\/a> for more information.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Acquisition will bring Fin\u2019s customer agent platform to companies of all sizes, accelerating time-to-value and expanding Salesforce\u2019s ability to deliver autonomous agents across the enterprise&nbsp; SAN FRANCISCO, CA \u2014 June 15, 2026 \u2014 Salesforce (NYSE: CRM), the global leader in CRM, today announced it has signed a definitive agreement to acquire Fin, formerly Intercom, an [&hellip;]<\/p>\n","protected":false},"author":531,"featured_media":73953,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[4302],"sf_theme":[],"sf_topic":[4160,4032],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[4301],"sf_collection":[],"sf_visibility":[],"coauthors":[8949],"class_list":["post-73952","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-corporate","sf_topic-company-news","sf_topic-mergers-and-acquisitions","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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