Make every part of your business smarter with Einstein — it’s AI designed for Salesforce.
Sell smarter by intelligently prioritizing your top leads and opportunities with Einstein, your own personal data scientist.
Spend your time more effectively — Einstein automatically prioritizes the leads most likely to convert based on your history and past deals.
Know whether or not a deal is likely to close — identify customer sentiment, competitor involvement, and overall prospect engagement right in the Lightning Sales Console.
See key business developments pertinent to your accounts — stay up on your customers’ latest news, M&A activity, and company expansion updates.
Increase productivity by connecting your email and calendar to Salesforce — keep records up to date without any tedious data entry.
Analyze emails and calendar events, identify new contacts and any Contact Role relationships, and surface suggestions for automatically adding new records to your CRM.
Increase average order values, convert more anonymous web visitors, and recommend the next best product, content, or offer faster for every customer on any channel.
Predict consumer engagement with your email or website, discover insights about why consumers click or purchase, and drive smarter marketing using predicted behavior to segment, trigger journeys, personalize messages, and more.
Using Einstein Image Classification, recognize logos, objects, food, and scenes in social images to discover new insights regarding your brand — like where certain products are being used — even if your name or keywords aren’t mentioned.
Leverage AI to analyze billions of touchpoints across consumer journeys and discover the optimal paths to conversion, including insights about which channels, messages, and events perform best.
Make the resources members need easy to find — automatically suggest relevant experts, groups, and content based on interests, needs, and behavior from their social activities.
Keep members engaged by identifying and promoting popular content — ensure that important posts and hot-button conversations are seen, thanks to an intelligent activity feed.
Help your community members find certified experts on the topics that matter most to them so their questions are answered faster than ever.
Get the top-ranked answers to searches based on relevance and engagement signals such as most recent, likes, views, and answers with Einstein Feed Search. Better yet, the search algorithm uses the Einstein Learn to Rank technique to get better over time so users always get the best results.
Now Trailblazers can build smarter, more predictive apps that leverage their Salesforce data and solve their specific business challenges with myEinstein. So everyone can have AI that’s customized for their business, without needing a data scientist.
Create custom AI models on any Salesforce field or object to predict business outcomes, such as churn or lifetime value — with clicks, not code.
Easily build, train, and deploy custom bots — trained on your CRM data — to augment business processes, empower your employees, and delight your customers.
Harness the power of image recognition in your apps by training deep-learning models to recognize your brand, products, and more.
Classify the underlying intent and sentiment in a body of text to understand how customers feel and what they need, across all channels.
Identify the most effective product sets, bundles, and deals with a powerful shopping basket analysis dashboard that reveals purchasing behavior.
Create unique customer experiences across mobile and desktop with personalized product recommendations that eliminate manual merchandising and boost revenue per site visitor.