Service Cloud
Reduce costs and increase ROI with the world's most complete platform. Scale customer service with AI + Data + CRM.
Leading service teams grow with Salesforce.
What can you do with Service Cloud?
Drive agent efficiency with one, easy-to-use service platform.
Deliver cost-efficient service with a unified and powerful workspace.
Customer Service Incident Management
Give your agents the right tools and data they need to manage every conversation — across channels — on a single screen.
Intelligently route cases from any channel to the right agent for the most efficient resolution based on skill set, availability, or capacity.
Capture and automate your workflows instantly with point-and-click tools — whether through a legacy UI, document, or image.
Empower agents and customers to quickly find the answers they need.
Empower both agents and customers to find the best answers and solve cases faster with Knowledge Management.
Improve agent productivity and customer satisfaction with articles recommendations based on machine learning.
Improve productivity with collaborative service.
Boost productivity, easily collaborate with experts, solve cases, and resolve incidents more efficiently with the Service Cloud for Slack app.
Bring the power of automated business processes right into Slack, improving your team's efficiency.
Continuously improve collaboration by monitoring swarm participation. Easily see the ongoing impact of swarming on key service metrics.
Resolve disruptions faster to decrease costs and maximise ROI.
Stay one step ahead of major disruptions. Out of the box integrations help detect incidents and built-in automation speeds up response times.
Diagnose and resolve incidents faster by quickly identifying impacted assets and connecting the right experts at the right time in Slack.
Proactively notify customers before they reach out. Ensure agents and internal stakeholders are informed and empowered to address customer inquiries.
Extend the power of Service Cloud with these related products.
Omni-Channel Routing
Deliver efficient service by routing cases to the right agent based on skillset and availability.
Self-Service
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
Service Cloud Einstein
Use AI to boost productivity, personalise customer interactions, and scale service across channels.
Service Automation
Scale support and boost customer satisfaction with personalised, smart, data-driven automation.
Service Cloud Pricing.
Find the right Service Cloud edition for your business needs.
Starter
The simple CRM suite with marketing, sales, and service for small teams.
£
20
User / Month
GBP (billed annually)
- Case Management
- Customisable Reports & Dashboards
- Knowledge Base
Professional
The CRM for service.
£
64
User / Month
GBP (billed annually)
- Case Swarming
- Computer Telephony Integration (CTI)
- Omni-Channel Case Routing
Enterprise
The CRM for service with built-in AI.
£
132
User / Month
GBP (billed annually)
- AI for Customer Service
- Self-Service Help Centre
- Workflow Automation
Unlimited
The CRM for service with chat and 24/7 support.
£
264
User / Month
GBP (billed annually)
- 24/7/365 support
- AI-powered Chatbots
- Chat
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Every customer is unique. Service Cloud definitely enables us to build a positive rapport with our customers, because we have everything in a single platform.
Beau McDonaldMember Services Agent, GoHenry
Get the most out of your agent console with thousands of partner apps and experts.
Accelerate customer success with thousands of pre-built and consultant offerings on AppExchange. Check them out today.
Maximise ROI with the #1 success ecosystem.
From support, expert guidance, and resources to our partners on AppExchange, the success ecosystem is here to help you unlock the full power of your investment.
Join the #ServiceStars movement.
Together, we're building the largest and most successful community of service professionals.
Learn more about Service Cloud with free learning on Trailhead.
Hit the ground running with Service tips, tricks, and best practices.
Ready to take the next step with the Service Solution built on the world's #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Stay up to date.
Get the latest research, industry insights, and product news delivered straight to your inbox.
Service Cloud FAQ.
Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.
Service Cloud is the most complete and connected platform. Service Cloud drives agent productivity and increases customer satisfaction by connecting support tools into one easy-to-use platform, that is integrated into the Salesforce platform, which results in a unified and effective customer experience.
Service Cloud is focused on customer service and support, enabling businesses to manage and resolve customer inquiries. Sales Cloud, on the other hand, is designed for sales teams to manage leads, opportunities, and customer relationships throughout the sales process.
Service Cloud is used by businesses of all sizes, across industries, around the world, that require customer service and support capabilities and are looking to streamline and enhance their customer service operations.
An agent console is a user interface within a customer service platform, like Service Cloud, that provides customer service agents with a centralised view of customer information, easy-to-use connected tools, and producitivity workflows. It helps businesses by enabling agents to efficiently handle customer inquiries, access relevant data, and deliver personalised and efficient support.