Service cloud core service

Service Cloud

Reduce costs and increase ROI with the world's most complete platform. Scale customer service with AI + Data + CRM.

Leading service teams grow with Salesforce.

 

What can you do with Service Cloud?

Drive agent efficiency with one, easy-to-use service platform.

Deliver cost-efficient service with a unified and powerful workspace.

Customer Service Incident Management

Give your agents the right tools and data they need to manage every conversation — across channels — on a single screen.

A screen displaying a customers case management portal.

Intelligently route cases from any channel to the right agent for the most efficient resolution based on skill set, availability, or capacity.

A tab showcasing customer interactions on various channels.

Capture and automate your workflows instantly with point-and-click tools — whether through a legacy UI, document, or image.

Multiple screens depicting various workflows and interactions.
A screen displaying a customers case management portal.
A tab showcasing customer interactions on various channels.
Multiple screens depicting various workflows and interactions.

Empower agents and customers to quickly find the answers they need.

Empower both agents and customers to find the best answers and solve cases faster with Knowledge Management.

A dashboard depicting answers for multiple topics such as for how one can return bulky items

Improve agent productivity and customer satisfaction with articles recommendations based on machine learning.

Einstein provides article recommendations for a customer support chat.
A dashboard depicting answers for multiple topics such as for how one can return bulky items
Einstein provides article recommendations for a customer support chat.

Improve productivity with collaborative service.

Boost productivity, easily collaborate with experts, solve cases, and resolve incidents more efficiently with the Service Cloud for Slack app.

A dashboard depicting a Slack Swarm

Bring the power of automated business processes right into Slack, improving your team's efficiency.

Slack windows depicting communications for servicing a customer and the service journey

Continuously improve collaboration by monitoring swarm participation. Easily see the ongoing impact of swarming on key service metrics.

A swarm dashboard showing the analytics of a company's Slack Swarms
A dashboard depicting a Slack Swarm
Slack windows depicting communications for servicing a customer and the service journey
A swarm dashboard showing the analytics of a company's Slack Swarms

Resolve disruptions faster to decrease costs and maximise ROI.

Stay one step ahead of major disruptions. Out of the box integrations help detect incidents and built-in automation speeds up response times.

A dashboard depicting a customer service incident management page

Diagnose and resolve incidents faster by quickly identifying impacted assets and connecting the right experts at the right time in Slack.

Slack windows depicting communications for servicing a customer and the service journey

Proactively notify customers before they reach out. Ensure agents and internal stakeholders are informed and empowered to address customer inquiries.

Broadcast emails, a broadcast site banner, broadcast slack messages, and broadcast alerts displayed on PCs and a phone.
A dashboard depicting a customer service incident management page
Slack windows depicting communications for servicing a customer and the service journey
Broadcast emails, a broadcast site banner, broadcast slack messages, and broadcast alerts displayed on PCs and a phone.

Service Cloud Pricing.

Find the right Service Cloud edition for your business needs.

Starter

The simple CRM suite with marketing, sales, and service for small teams.

£ 20
User / Month
GBP (billed annually)
  • Case Management
  • Customisable Reports & Dashboards
  • Knowledge Base

Professional

The CRM for service.

£ 64
User / Month
GBP (billed annually)
  • Case Swarming
  • Computer Telephony Integration (CTI)
  • Omni-Channel Case Routing

Enterprise

The CRM for service with built-in AI.

£ 132
User / Month
GBP (billed annually)
  • AI for Customer Service
  • Self-Service Help Centre
  • Workflow Automation

Unlimited

The CRM for service with chat and 24/7 support.

£ 264
User / Month
GBP (billed annually)
  • 24/7/365 support
  • AI-powered Chatbots
  • Chat

Get the most out of your agent console with thousands of partner apps and experts.

Accelerate customer success with thousands of pre-built and consultant offerings on AppExchange. Check them out today.

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Two sales professionals smile.

Maximise ROI with the #1 success ecosystem.

From support, expert guidance, and resources to our partners on AppExchange, the success ecosystem is here to help you unlock the full power of your investment.

Shonnah Hughes - Chief Digital Officer

Join the #ServiceStars movement.

Together, we're building the largest and most successful community of service professionals.

Learn more about Service Cloud with free learning on Trailhead.

Service Cloud FAQ.

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Service Cloud is the most complete and connected platform. Service Cloud drives agent productivity and increases customer satisfaction by connecting support tools into one easy-to-use platform, that is integrated into the Salesforce platform, which results in a unified and effective customer experience.

Service Cloud is focused on customer service and support, enabling businesses to manage and resolve customer inquiries. Sales Cloud, on the other hand, is designed for sales teams to manage leads, opportunities, and customer relationships throughout the sales process.

Service Cloud is used by businesses of all sizes, across industries, around the world, that require customer service and support capabilities and are looking to streamline and enhance their customer service operations.

An agent console is a user interface within a customer service platform, like Service Cloud, that provides customer service agents with a centralised view of customer information, easy-to-use connected tools, and producitivity workflows. It helps businesses by enabling agents to efficiently handle customer inquiries, access relevant data, and deliver personalised and efficient support.