Give customers help anytime from any messaging app.
Customers want personal attention, even when they’re out and about. Now they can use their preferred messaging app — like SMS — to contact agents at any time, and be on their way.
prefer texting over
voice for service
Empower agents with conversational messaging from one place.
Be there for customers the way a good friend is — with mobile messaging. Agents can send messages while having instant access to the information they need to address customers — all within the Lightning Console.
Drive costs down, and ROI up.
Boost agent productivity with a solution that lets agents manage multiple text conversations at once — with all the context and intelligence they need to resolve cases and deliver an awesome customer experience, every time.